Dillard’s Salon & Spa at Citrus Park Mall Aveda / Lanza

Critical: Professionalism, PunctualityI walked out before even getting my hair done.The ladies I spoke to on the phone when I was making my appointment were super sweet, but that may be the only positive I have.The salon itself is super hard to find tucked in the back corner of Dillards. Which should’ve been the first red flag. It is also very old school looking.There was no receptionist. I arrived on time and I stood there for 10 min before anyone noticed me. One lady was cutting someone’s hair and from afar I think she told me to go sit and wait (but I could barely understand her). I went and sat in a room for 20 min and no one came in to update me or check in and let me know how much longer it would be. After 30 minutes of sitting in that room and long past my appointment time, I walked out and told them to please cancel my appointment. Absolutely terrible customer service, so I probably saved myself from a bad haircut in the long run anyway.I walked out before even getting my hair done.The ladies I spoke to on the phone when I was making my appointment were super …More

I walked out before even getting my hair done.

Positive: Cleanliness, Professionalism, Punctuality, Quality, ValueWhen I say that my experience with Ariana here at this Salon was one of the most amazing experiences I have ever had when having my hair treated, cut, and styled. It was. She’s professional, sweet, and so thoughtful. I usually have a tender scalp, not once did she make me wince after I made it known. She listened to my troubles with my hair and how I really would want it to look, and she found me solutions. Right there on the spot! I was so impressed. She is now officially my to-go girl.You should seriously take a stop by and ask for herYou would never know that this Salon is there unfortunately, that needs to be fixed!! Because Ariana is a talented stylist that needs you! Go!!Services: Haircut, HairstylingWhen I say that my experience with Ariana here at this Salon was one of the most amazing experiences I have ever had when having my hair treated, cut, and styled. It was. She’s professional, sweet, and so thoughtful. I usually have a tender …More

When I say that my experience with Ariana here at this Salon was one of the most amazing experiences I have ever had when having my hair treated, cut, and styled. It was. She’s professional, sweet, and so thoughtful. I usually have a tender scalp, not once did she make me wince after I made it known. She listened to my troubles with my hair and how I really would want it to look, and she found me solutions. Right there on the spot! I was so impressed. She is now officially my to-go girl.

Positive: Cleanliness, Professionalism, Punctuality, Quality, ValueI had my highlights for the first time here with Minoo, She is very professional, caring and listens to you carefully and what exactly you want for your hair ! My highlights was the exact color I wanted , I like it very much and had lots of compliments afterward , I definitely recommend Minoo for highlightsService: Balayage

I had my highlights for the first time here with Minoo, She is very professional, caring and listens to you carefully and what exactly you want for your hair ! My highlights was the exact color I wanted , I like it very much and had lots of compliments afterward , I definitely recommend Minoo for highlights Balayage

Critical: Cleanliness, Professionalism, Quality, ValueBooked a haircut by phone. Called back to ask about additional services and manager was rude and impatient. Haircut was by a stylist. Asked for 2 inches to be cut. Walked without with 4-5 inches of my hair gone. She kept cutting and cutting and with cheap blunt shears. I stopped the service many times and asked what she was doing but I let her finish. Blow dry was bad too because she flipped up instead of down. She did not know her products either. Salon looks like an old Fantastic Sams inside with outdated stations. Shame on you too Aveda. There was no quality in this experience.Service: HairstylingBooked a haircut by phone. Called back to ask about additional services and manager was rude and impatient. Haircut was by a stylist. Asked for 2 inches to be cut. Walked without with 4-5 inches of my hair gone. She kept cutting and cutting …More

Booked a haircut by phone. Called back to ask about additional services and manager was rude and impatient. Haircut was by a stylist. Asked for 2 inches to be cut. Walked without with 4-5 inches of my hair gone. She kept cutting and cutting and with cheap blunt shears. I stopped the service many times and asked what she was doing but I let her finish. Blow dry was bad too because she flipped up instead of down. She did not know her products either. Salon looks like an old Fantastic Sams inside with outdated stations. Shame on you too Aveda. There was no quality in this experience.

Positive: ProfessionalismI have been going to Minoo hair stylist for the past 2 years and she is very congenial and friendly and takes care of me very well .She suggests color treatment and styles that Suit you , and type of hair and your age and gives very good attention and careI would definitely recommend people to check her services out . I am positive that you will have a very good and relaxing experience and go home very satisfied that you did not waste your money or timeMyrna .DService: HairstylingI have been going to Minoo hair stylist for the past 2 years and she is very congenial and friendly and takes care of me very well .She suggests color treatment and styles that Suit you , and type of hair and …More

I have been going to Minoo hair stylist for the past 2 years and she is very congenial and friendly and takes care of me very well .

Critical: Quality, ValueI want to start out by saying that everyone I interacted with at this salon was very kind and professional. The salon seemed clean and they followed all COVID guidelines. I got a haircut and botanical treatment (Aveda’s version of Olaplex) on Monday, October 19th with Jon. I’m very happy with the botanical treatment – my hair feels super smooth, soft and healthy. I paid $79 total, which included a $10 tip.Unfortunately the positives of my experience are completely overshadowed by the worst haircut I have ever received by a professional. As you can see by the attached photo, my hair is extremely uneven and the end result is just unacceptable. I knew it was going to be bad based on my experience during the haircut (detailed below), but I couldn’t see the full extent until I had washed and dried it myself, as the stylist put waves in my hair (at my request) which hid a lot of the unevenness.The stylist Jon used a wide tooth comb to cut my hair, which I have never seen before. He physically pat down my wet hair with his hands into the comb to make his cuts. When he was cutting the front sections of my hair, he had me physically turn my head to look over each shoulder as he cut the sections – another thing I’ve never seen done at a professional haircut. He cut the back section first, then in a circle around my head, and when he completed the initial cut, there was about a 1.5-2 inch difference in the lengths of the front sections of my hair. He did not compare these two sections prior to making the final cuts. At this point I was terrified that my hair was going to be totally unsalvageable, so I had him only cut the front pieces of the longer side to frame my face at a somewhat similar length, (he used his wide tooth comb to observe the angle my hair made at the shorter side and then walked over to the other side of my head and made a similar angle with his wide tooth comb to make that cut) and then had him put waves in.Again, I want to say that everyone was very kind, including Jon the stylist. I think either he must have been brand new (I was afraid to ask honestly) or maybe he usually does mens haircuts? Either way, this salon needs to be doing better evaluations of the quality of work from their stylists, and maybe invest in some further education.I’m getting my hair fixed by my regular stylist at a different salon next month as she is the only person I trust to touch my hair at this point.***SAME DAY UPDATE***A few hours after I posted this review, Melinda from the salon did reach out to me via phone. She was extremely kind and apologetic and offered to have me come in and personally fix my hair and receive another botanical treatment, free of charge, within the next 6 months. I do plan on taking advantage of the botanical treatment in a few months as I was happy with that service, but as stated above, I definitely want my regular stylist at my regular salon to be the one fixing the haircut. I really appreciate Melinda reaching out so quickly, and I appreciate the offer to fix my hair.Service: HairstylingI want to start out by saying that everyone I interacted with at this salon was very kind and professional. The salon seemed clean and they followed all COVID guidelines. I got a haircut and botanical treatment (Aveda’s version of Olaplex) …More

I want to start out by saying that everyone I interacted with at this salon was very kind and professional. The salon seemed clean and they followed all COVID guidelines. I got a haircut and botanical treatment (Aveda’s version of Olaplex) on Monday, October 19th with Jon. I’m very happy with the botanical treatment – my hair feels super smooth, soft and healthy. I paid $79 total, which included a $10 tip.