Zola Organic’s the Spa

Critical: Communication, ProfessionalismPurchased a Groupon for two facials a month ago and scheduled online as requested. I received a text confirmation saying someone with reach out to confirm but have not received anything and have tried to reach out multiple times as I will be coming from out of town and needed notice. If you can’t handle any more influx of purchases from Grouponers then please remove it to avoid any more customer complaints.Purchased a Groupon for two facials a month ago and scheduled online as requested. I received a text confirmation saying someone with reach out to confirm but have not received anything and have tried to reach out multiple times as I will …More

Purchased a Groupon for two facials a month ago and scheduled online as requested. I received a text confirmation saying someone with reach out to confirm but have not received anything and have tried to reach out multiple times as I will be coming from out of town and needed notice. If you can’t handle any more influx of purchases from Grouponers then please remove it to avoid any more customer complaints.

Critical: Communication, ProfessionalismI purchased a Groupon and should have known that this experience be horrible when the website linked on the Groupon was not established. I continued over the course of weeks calling to get an appointment but kept getting an automated text message. Eventually during one of my attempts I was provided with the correct website and instructions to make appointment via the website. I did that left work to make it to my appointment only to show up and no one be here. Please keep your money and time and go to a more professional business.I purchased a Groupon and should have known that this experience be horrible when the website linked on the Groupon was not established. I continued over the course of weeks calling to get an appointment but kept getting an automated text …More

I purchased a Groupon and should have known that this experience be horrible when the website linked on the Groupon was not established. I continued over the course of weeks calling to get an appointment but kept getting an automated text message. Eventually during one of my attempts I was provided with the correct website and instructions to make appointment via the website. I did that left work to make it to my appointment only to show up and no one be here. Please keep your money and time and go to a more professional business.

Critical: Communication, ProfessionalismBianca and I both had businesses at SalonLoft in Chevy Chase and then she moved out to Sola Salon Suites in Rockville ..I would see her come and go periodically and because we had chatted a few times about the service that she offered..a treatment very similar to cool sculpting. I decided to set up an appointment with Bianca and go out to Rockville for a appointment with Bianca at Zolo Organics on Mar.15.. I had the treatment and pleased with the results so I decided to buy a package costing $1260.. pandemic hit so I was not able to get the treatments understandable.. June the beauty industry started going back to work.. I reached out to Bianca several months go by no respond to any of my text.. I finally hear back from her, she said the gel for this treatment was coming from Italy and because of the pandemic being so bad in Italy it was delayed understandable..a few months have passed..no word..I texted her to say let’s go ahead and get the money back on my credit card and when your able to provide the treatment I will re-purchase the package..now she’s responding.. she made a statement that because I signed a contract stating that if I wasn’t pleased with the service I couldn’t get the money back..October she text to say the product was in..when was I available. I text her back to say let’s go ahead and get these appointments on her schedule and to date I have not heard back from her..because of the contact I signed..I don’t get my money back and I didn’t get the treatment..if you choose to do business with her be aware!!Bianca and I both had businesses at SalonLoft in Chevy Chase and then she moved out to Sola Salon Suites in Rockville ..I would see her come and go periodically and because we had chatted a few times about the service that she offered..a …More

Bianca and I both had businesses at SalonLoft in Chevy Chase and then she moved out to Sola Salon Suites in Rockville ..I would see her come and go periodically and because we had chatted a few times about the service that she offered..a treatment very similar to cool sculpting. I decided to set up an appointment with Bianca and go out to Rockville for a appointment with Bianca at Zolo Organics on Mar.15.. I had the treatment and pleased with the results so I decided to buy a package costing $1260.. pandemic hit so I was not able to get the treatments understandable.. June the beauty industry started going back to work.. I reached out to Bianca several months go by no respond to any of my text.. I finally hear back from her, she said the gel for this treatment was coming from Italy and because of the pandemic being so bad in Italy it was delayed understandable..a few months have passed..no word..I texted her to say let’s go ahead and get the money back on my credit card and when your able to provide the treatment I will re-purchase the package..now she’s responding.. she made a statement that because I signed a contract stating that if I wasn’t pleased with the service I couldn’t get the money back..October she text to say the product was in..when was I available. I text her back to say let’s go ahead and get these appointments on her schedule and to date I have not heard back from her..because of the contact I signed..I don’t get my money back and I didn’t get the treatment..if you choose to do business with her be aware!!