Us Nails

Critical: QualityToday was my 5th or 6th time going to this location since late May 2020. All the visits prior to today were good! Inexpensive manicures & pedicures, efficient service. Unfortunately, not today. I had gel on my fingers and toes, that for some reason today they decided to drill off. I absolutely despise drills (I only wear my real natural nails and regular or gel polish that you’re supposed to break the seal with by filing the topcoat then soaking the gel polish off), they hurt to me. I told her to file my nails square. The woman doing my manicure went from drilling my polish off to go get her gel nail dryer, then started putting clear polish on my nails. I thought to myself, she’s moving a little fast or doing things out of order. I look, and see remnants of my previous red gel polish still on all my nails in the corner! So I pointed it out to her. She decides to scratch at the polish inside of using polish remover and tools. It didn’t work. So she resumes putting the clear base coat on my nails. I told her it’s still red polish on my nails. She tells me that my new polish will cover it up and holds up the geranium pink gel polish (a light pink color) so I won’t see it. Are you serious?! I also told her she didn’t file my nails square nor trim my cuticles. She said she did. All of my nails were uneven, rounded lengths and no cuticles had been trimmed, it was so obvious. So she starts horribly trimming my cuticles, and rushing to do it. I wonder if it had something to do with the group of 3 customers who had came in while she was partially removing my red gel polish that she was talking to. She had to empty the cuticle trimmer tool 3 times from my skin, then she stopped and tried to go back to polishing my nails. No! She didn’t even finish trimming the cuticles (which aren’t you supposed to soak my fingers in warm soapy water with a cuticle remover in it) nor did she file my nails! I told her to just stop! Horrible! No other employee offered to do my nails. I can’t believe I had to leave the salon with my fingers looking like this. Then the guy doing my pedicure was hurting my toes using the drill to remove the gel polish. I guess he did a decent job on the pedicure, but then he painted a few toes and got up and sent another woman over to finish painting my toes. No word on why. Absurd. Then charged me $55. For what? They said $5 for removing the nail polish, then $50 for my pedicure with gel polish. I have never paid this much again. I will never return again either. I will gladly pay more for better service elsewhere!Today was my 5th or 6th time going to this location since late May 2020. All the visits prior to today were good! Inexpensive manicures & pedicures, efficient service. Unfortunately, not today. I had gel on my fingers and toes, that for …More

Today was my 5th or 6th time going to this location since late May 2020. All the visits prior to today were good! Inexpensive manicures & pedicures, efficient service. Unfortunately, not today. I had gel on my fingers and toes, that for some reason today they decided to drill off. I absolutely despise drills (I only wear my real natural nails and regular or gel polish that you’re supposed to break the seal with by filing the topcoat then soaking the gel polish off), they hurt to me. I told her to file my nails square. The woman doing my manicure went from drilling my polish off to go get her gel nail dryer, then started putting clear polish on my nails. I thought to myself, she’s moving a little fast or doing things out of order. I look, and see remnants of my previous red gel polish still on all my nails in the corner! So I pointed it out to her. She decides to scratch at the polish inside of using polish remover and tools. It didn’t work. So she resumes putting the clear base coat on my nails. I told her it’s still red polish on my nails. She tells me that my new polish will cover it up and holds up the geranium pink gel polish (a light pink color) so I won’t see it. Are you serious?! I also told her she didn’t file my nails square nor trim my cuticles. She said she did. All of my nails were uneven, rounded lengths and no cuticles had been trimmed, it was so obvious. So she starts horribly trimming my cuticles, and rushing to do it. I wonder if it had something to do with the group of 3 customers who had came in while she was partially removing my red gel polish that she was talking to. She had to empty the cuticle trimmer tool 3 times from my skin, then she stopped and tried to go back to polishing my nails. No! She didn’t even finish trimming the cuticles (which aren’t you supposed to soak my fingers in warm soapy water with a cuticle remover in it) nor did she file my nails! I told her to just stop! Horrible! No other employee offered to do my nails. I can’t believe I had to leave the salon with my fingers looking like this. Then the guy doing my pedicure was hurting my toes using the drill to remove the gel polish. I guess he did a decent job on the pedicure, but then he painted a few toes and got up and sent another woman over to finish painting my toes. No word on why. Absurd. Then charged me $55. For what? They said $5 for removing the nail polish, then $50 for my pedicure with gel polish. I have never paid this much again. I will never return again either. I will gladly pay more for better service elsewhere!