The Cutting Edge

Critical: Professionalism, QualityI was surprised for my birthday with a cut and color. This is the salon my best friend and husband found to do it after the initial place didn’t work out. The stylist ended up doing a terribly uneven cut on my hair that i had to have fixed by my usual stylist. I was too afraid to go back to this salon to have them fix it, for fear of them taking off even more of my hair or messing it up again. I called to speak with the stylist, who wasn’t in at the time. I left a message, but it wasn’t returned. I messaged their FB page to try to get in touch with the stylist. The owner messaged me back to ask if there was something she herself could help with. I explained the situation and was hoping for some kind of refund. I sent her pictures of my hair to show how her how it looked. I paid $120 and a $20 tip for just an all over color and a choppy, uneven cut, that i didn’t even know was choppy and uneven until i got home and straightened it myself. I would have been totally happy with just being refunded the $15 for the awful cut. Instead i was told the policy states that i should have came back to the original stylist, or if not, her (the owner) to have either of them fix it. But as i stated, i wasn’t willing to risk having even more of my hair chopped off if it were messed up again. So i went to my usual stylist, who i trust. And i still had to have at least 2 more inches taken off in order to just make it even. She apologized and offered to give me 20% off of my next visit. But she couldn’t give me any kind of refund, per their policy. She also told me that i should have came to her to see “IF” (and “if” is in all caps, because that’s the way she typed it) it needed to be corrected. And anyone with eyes would be able to see that it 120% needed correcting. I wouldn’t go back for free. Spend your money elsewhere!!Service: HaircutI was surprised for my birthday with a cut and color. This is the salon my best friend and husband found to do it after the initial place didn’t work out. The stylist ended up doing a terribly uneven cut on my hair that i had to have fixed …More

I was surprised for my birthday with a cut and color. This is the salon my best friend and husband found to do it after the initial place didn’t work out. The stylist ended up doing a terribly uneven cut on my hair that i had to have fixed by my usual stylist. I was too afraid to go back to this salon to have them fix it, for fear of them taking off even more of my hair or messing it up again. I called to speak with the stylist, who wasn’t in at the time. I left a message, but it wasn’t returned. I messaged their FB page to try to get in touch with the stylist. The owner messaged me back to ask if there was something she herself could help with. I explained the situation and was hoping for some kind of refund. I sent her pictures of my hair to show how her how it looked. I paid $120 and a $20 tip for just an all over color and a choppy, uneven cut, that i didn’t even know was choppy and uneven until i got home and straightened it myself. I would have been totally happy with just being refunded the $15 for the awful cut. Instead i was told the policy states that i should have came back to the original stylist, or if not, her (the owner) to have either of them fix it. But as i stated, i wasn’t willing to risk having even more of my hair chopped off if it were messed up again. So i went to my usual stylist, who i trust. And i still had to have at least 2 more inches taken off in order to just make it even. She apologized and offered to give me 20% off of my next visit. But she couldn’t give me any kind of refund, per their policy. She also told me that i should have came to her to see “IF” (and “if” is in all caps, because that’s the way she typed it) it needed to be corrected. And anyone with eyes would be able to see that it 120% needed correcting. I wouldn’t go back for free. Spend your money elsewhere!!