Spa Chateau

Critical: CommunicationThis spa had a pamphlet of there prices when I came by on Christmas Eve, and I asked the lady at the front desk are these prices which she claim they were , let say the prices were much cheaper than what we were charge on Sunday, December 26 , 2021 for three facials , three massages were a 900.00 dollars which were ridiculously over priced for limited services for a spa, no coffee, or tea , snacks besides peanuts when you are there all day, then they charge to use all amenities such as steam room and shower, this is crazy. We travel a lot , and we have never paid this much for spa, and we have been to some world class spa. The massages were not the best because some of the people were not certified therapists which my therapist was scared to give me a deep tissue or touch me , it was not the best experience and a waste of money, but we will never come back to this spa . again. The hospitality was not welcoming to certain ethnicity groups ; however, I think they were not used to certain groups coming to a spa. Never again , but enjoy those overpriced fees that we paid.This spa had a pamphlet of there prices when I came by on Christmas Eve, and I asked the lady at the front desk are these prices which she claim they were , let say the prices were much cheaper than what we were charge on Sunday, December …More

This spa had a pamphlet of there prices when I came by on Christmas Eve, and I asked the lady at the front desk are these prices which she claim they were , let say the prices were much cheaper than what we were charge on Sunday, December 26 , 2021 for three facials , three massages were a 900.00 dollars which were ridiculously over priced for limited services for a spa, no coffee, or tea , snacks besides peanuts when you are there all day, then they charge to use all amenities such as steam room and shower, this is crazy. We travel a lot , and we have never paid this much for spa, and we have been to some world class spa. The massages were not the best because some of the people were not certified therapists which my therapist was scared to give me a deep tissue or touch me , it was not the best experience and a waste of money, but we will never come back to this spa . again. The hospitality was not welcoming to certain ethnicity groups ; however, I think they were not used to certain groups coming to a spa. Never again , but enjoy those overpriced fees that we paid.

Critical: Communication, ProfessionalismThere is a disconnect in communication between the hotel and spa. The hotel doesn’t make you aware of services included in your stay and not helpful when it comes to setting up spa services. Getting someone on the phone at the spa is near impossible. After 2 days of calling I walked down to schedule something. I had everything charged to my room but noticed my charges were $50 higher than I expected and I knew it couldn’t have been all taxes. The hotel got me a copy of my receipt and it seems that I was charged gratuity even though I had already tipped cash. The massage therapist should have warned me that it would have already been included and not accepted my cash to be honest. The massage was fine but not worth a $50 tip at the end. Upon checkout the spa is closed and I’m told to call the spa to speak to the manager regarding some kind of refund. Not confident I’ll even get anyone on the phone at this point. Disappointed that I have to keep having issues when this was supposed to be a relaxing weekend away from kids and stress. For the prices and poor customer service, I will definitely book somewhere else in the future.There is a disconnect in communication between the hotel and spa. The hotel doesn’t make you aware of services included in your stay and not helpful when it comes to setting up spa services. Getting someone on the phone at the spa is near …More

There is a disconnect in communication between the hotel and spa. The hotel doesn’t make you aware of services included in your stay and not helpful when it comes to setting up spa services. Getting someone on the phone at the spa is near impossible. After 2 days of calling I walked down to schedule something. I had everything charged to my room but noticed my charges were $50 higher than I expected and I knew it couldn’t have been all taxes. The hotel got me a copy of my receipt and it seems that I was charged gratuity even though I had already tipped cash. The massage therapist should have warned me that it would have already been included and not accepted my cash to be honest. The massage was fine but not worth a $50 tip at the end. Upon checkout the spa is closed and I’m told to call the spa to speak to the manager regarding some kind of refund. Not confident I’ll even get anyone on the phone at this point. Disappointed that I have to keep having issues when this was supposed to be a relaxing weekend away from kids and stress. For the prices and poor customer service, I will definitely book somewhere else in the future.

Critical: QualityBooked an 80 min couples massage. Got there early to use the hot tub, it was down for repair. Used the Roman whirlpool instead, out in the sun, with warm water, and filled with leaves and bugs. My masseuse used almost no pressure, it was pretty much an 80 min rub, not massage. Also, the air conditioner wasn’t working so it was extremely hot during the massage. I was just thinking the whole time, I can’t believe I am paying so much for the worst massage I have ever had. Took a shower after, they were all being used but 1, and it didn’t even have a shower head, so I had to shower off under what was essentially a garden hose.Booked an 80 min couples massage. Got there early to use the hot tub, it was down for repair. Used the Roman whirlpool instead, out in the sun, with warm water, and filled with leaves and bugs. My masseuse used almost no pressure, it was …More

Booked an 80 min couples massage. Got there early to use the hot tub, it was down for repair. Used the Roman whirlpool instead, out in the sun, with warm water, and filled with leaves and bugs. My masseuse used almost no pressure, it was pretty much an 80 min rub, not massage. Also, the air conditioner wasn’t working so it was extremely hot during the massage. I was just thinking the whole time, I can’t believe I am paying so much for the worst massage I have ever had. Took a shower after, they were all being used but 1, and it didn’t even have a shower head, so I had to shower off under what was essentially a garden hose.

Critical: QualityI have had a massage here a few years ago and it was a great experience but we had an 80 minute couples massage yesterday and were pretty disappointed. We got there over an hour early to use the hot tub before our appt, it was out for repair so instead we used the Roman whirlpool, which is outside in the sun, in warm water, filled with leaves and bugs. Not quite relaxing. We then had our massages, which were more like an 80 minute rub than massage, in a hot room because the air conditioner is broken. Finished off with showers, the men’s facility was nice for my husband, but in the women’s, the only shower not being used didn’t even have a shower head, so I had to wash off under what felt like a garden hose.I have had a massage here a few years ago and it was a great experience but we had an 80 minute couples massage yesterday and were pretty disappointed. We got there over an hour early to use the hot tub before our appt, it was out for …More

I have had a massage here a few years ago and it was a great experience but we had an 80 minute couples massage yesterday and were pretty disappointed. We got there over an hour early to use the hot tub before our appt, it was out for repair so instead we used the Roman whirlpool, which is outside in the sun, in warm water, filled with leaves and bugs. Not quite relaxing. We then had our massages, which were more like an 80 minute rub than massage, in a hot room because the air conditioner is broken. Finished off with showers, the men’s facility was nice for my husband, but in the women’s, the only shower not being used didn’t even have a shower head, so I had to wash off under what felt like a garden hose.

Critical: QualityI enjoyed the massage I received. My wife did as well. The amenities though? What a lack of. I walk into a locker room. Fancy to say the least. I go to the biggest shower and turn on the aromatherapy shower. After 3 minutes there was no chance of it getting hot. I then went to the steam shower expecting it to work. After the 5 minute timer stopped, there was still no steam. What a disappointment. 1 of 3 showers had no hot water. The only men’s steam room had no steam. It’s time for my massage where I proceed to the gentleman’s room. It wasn’t bad. It really looked more unused and had zero excitement. It appeared to be some elderly man’s outdated living room. My massage therapist took me to a room and gave me a massage. He was most definitely on the clock. He did a great job though. After he led me to the coed spa and said we have amenities until 5 pm when they close. Thats awesome. Except the indoor spa is empty, the outdoor one had a part broke so they couldn’t run the jets, and half the men’s showers were not working. I was still expected to pay full price. The massage was great, but if you’re expecting over $500 for an 80 minutes couple massage, atleast have your boasted about amenities in working order. Such a disappointment for the money.I enjoyed the massage I received. My wife did as well. The amenities though? What a lack of. I walk into a locker room. Fancy to say the least. I go to the biggest shower and turn on the aromatherapy shower. After 3 minutes there was no …More

I enjoyed the massage I received. My wife did as well. The amenities though? What a lack of. I walk into a locker room. Fancy to say the least. I go to the biggest shower and turn on the aromatherapy shower. After 3 minutes there was no chance of it getting hot. I then went to the steam shower expecting it to work. After the 5 minute timer stopped, there was still no steam. What a disappointment. 1 of 3 showers had no hot water. The only men’s steam room had no steam. It’s time for my massage where I proceed to the gentleman’s room. It wasn’t bad. It really looked more unused and had zero excitement. It appeared to be some elderly man’s outdated living room. My massage therapist took me to a room and gave me a massage. He was most definitely on the clock. He did a great job though. After he led me to the coed spa and said we have amenities until 5 pm when they close. Thats awesome. Except the indoor spa is empty, the outdoor one had a part broke so they couldn’t run the jets, and half the men’s showers were not working. I was still expected to pay full price. The massage was great, but if you’re expecting over $500 for an 80 minutes couple massage, atleast have your boasted about amenities in working order. Such a disappointment for the money.