Skaneateles Nails & Spa

Critical: Cleanliness, ProfessionalismRight away walking in, I was uncomfortable. It’s difficult when the language barrier is so obvious. I did not understand what they were asking, so the technicians were just pointing me or gesturing what they wanted me to do – whether to pick out a polish or what they needed. Wait. I’m paying for this, correct? It felt like an hour and a half of punishment, Pedicure and gel nails….was clinical trial. I’ll be honest I only get this done about once a year. It’s a treat….no. No treat here. Silence, with everyone speaking in another language to each other and I’m just the cow in the chair. No conversation, disinterest as the tech went through the motions non communicative and disinterested. I felt like not a person. At some point I tried to say the word “wider”, and changed it to “thicker”, to try to explain that the thin white line that was drawn on my nails was not to my liking. I was scolded. Literally. The response was a harsh “Two coats, two coats!” shaking of the head like I had no idea what was happening. I realized that “whiter” was what the tech thought I was saying. I tried saying “thicker”, and gesturing ridiculously as to what I was referencing. Nope. The communication was zero and the tech was not asking . Never looked me in the eye once. So. I just shut up. The process continued with no other questions of “do you like this” etc. Look closely, it’s dirty, everyone is on their phone laying around on the couches and chairs with a young child playing on the floor. Unprofessional. I do not live there but Skaneateles? Really? I expected more. In the end, I had a gift certificate for 100. The cost was 70 dollars so I asked if I could just give the balance to the tech for a tip. The tech was confused and obviously not happy and had to call over the “manager” to approve since they only take cash tips? Signs everywhere that you can use their ATM to get cash for tips. Where are we? Skaneateles? A shake of the head and shrugged. You’re welcome. You got a 30 dollar tip. I knew I would not be back.Services: Pedicure, ManicureRight away walking in, I was uncomfortable. It’s difficult when the language barrier is so obvious. I did not understand what they were asking, so the technicians were just pointing me or gesturing what they wanted me to do – whether to …More

Right away walking in, I was uncomfortable. It’s difficult when the language barrier is so obvious. I did not understand what they were asking, so the technicians were just pointing me or gesturing what they wanted me to do – whether to pick out a polish or what they needed. Wait. I’m paying for this, correct? It felt like an hour and a half of punishment, Pedicure and gel nails….was clinical trial. I’ll be honest I only get this done about once a year. It’s a treat….no. No treat here. Silence, with everyone speaking in another language to each other and I’m just the cow in the chair. No conversation, disinterest as the tech went through the motions non communicative and disinterested. I felt like not a person. At some point I tried to say the word “wider”, and changed it to “thicker”, to try to explain that the thin white line that was drawn on my nails was not to my liking. I was scolded. Literally. The response was a harsh “Two coats, two coats!” shaking of the head like I had no idea what was happening. I realized that “whiter” was what the tech thought I was saying. I tried saying “thicker”, and gesturing ridiculously as to what I was referencing. Nope. The communication was zero and the tech was not asking . Never looked me in the eye once. So. I just shut up. The process continued with no other questions of “do you like this” etc. Look closely, it’s dirty, everyone is on their phone laying around on the couches and chairs with a young child playing on the floor. Unprofessional. I do not live there but Skaneateles? Really? I expected more. In the end, I had a gift certificate for 100. The cost was 70 dollars so I asked if I could just give the balance to the tech for a tip. The tech was confused and obviously not happy and had to call over the “manager” to approve since they only take cash tips? Signs everywhere that you can use their ATM to get cash for tips. Where are we? Skaneateles? A shake of the head and shrugged. You’re welcome. You got a 30 dollar tip. I knew I would not be back.