Nexgen Nails & Spa

Positive: Cleanliness, Professionalism, Punctuality, Quality, ValueI was absolutely blown away by the job that Michael did on my nails! I came in hesitant because I wanted to try a complicated design and was nervous about if someone there could do it. Michael was incredible with his precision and attention to detail. I highly recommend asking for him if you come here!Service: Dip powder

I was absolutely blown away by the job that Michael did on my nails! I came in hesitant because I wanted to try a complicated design and was nervous about if someone there could do it. Michael was incredible with his precision and attention to detail. I highly recommend asking for him if you come here! Dip powder

Critical: QualitySo I got my gel nails done and a regular pedicure on Saturday, 7/3/21 for the holidays. My gel nails started chipping as of Wednesday, 7/7/21 (4 days later). I called the shop to inquire on how long gel nails are to last; Mike told me 2 weeks. Next, I proceeded to make my complaint and I was told to come in to get it redone for free. My appointment was set for 12pm on Sunday, 7/11/21. On this day, I arrived at 12pm neither Mike or Justin was available to fix my nails. I was told to come back at 12:45pm. I returned and Justin was available. Justin repeatedly asked me what I wanted, I gave him my complaint. He asked, “So who did your nails”? After I told him, he now stated, “So you want a new nail polish…this looks like your nails was done 2 weeks ago”. I immediately turned to Mike who took the initial phone complaint. He stated, “I thought you said regular manicure…this is gel nails. Mike and Justin proceeded to speak in their native tongue. Justin now said, “I will do them for half off, I should of come right away”. I declined their offer because it doesn’t matter when I made the appointment, but rather a complaint was made about their poor service. I want to let you both know that it was clear why I made the appointment, so your actions should not have taken place. It was an inconvenience for me to take time from my busy schedule to return to the shop. The nail staff needs more training. Lastly, I have been coming here for years and expected better service because I only enjoyed my gel manicure for 4 days. Sometimes it is not about making a profit, but about principle and reputation. Thank you.Service: Gel manicuresSo I got my gel nails done and a regular pedicure on Saturday, 7/3/21 for the holidays. My gel nails started chipping as of Wednesday, 7/7/21 (4 days later). I called the shop to inquire on how long gel nails are to last; Mike told me 2 …More

So I got my gel nails done and a regular pedicure on Saturday, 7/3/21 for the holidays. My gel nails started chipping as of Wednesday, 7/7/21 (4 days later). I called the shop to inquire on how long gel nails are to last; Mike told me 2 weeks. Next, I proceeded to make my complaint and I was told to come in to get it redone for free. My appointment was set for 12pm on Sunday, 7/11/21. On this day, I arrived at 12pm neither Mike or Justin was available to fix my nails. I was told to come back at 12:45pm. I returned and Justin was available. Justin repeatedly asked me what I wanted, I gave him my complaint. He asked, “So who did your nails”? After I told him, he now stated, “So you want a new nail polish…this looks like your nails was done 2 weeks ago”. I immediately turned to Mike who took the initial phone complaint. He stated, “I thought you said regular manicure…this is gel nails. Mike and Justin proceeded to speak in their native tongue. Justin now said, “I will do them for half off, I should of come right away”. I declined their offer because it doesn’t matter when I made the appointment, but rather a complaint was made about their poor service. I want to let you both know that it was clear why I made the appointment, so your actions should not have taken place. It was an inconvenience for me to take time from my busy schedule to return to the shop. The nail staff needs more training. Lastly, I have been coming here for years and expected better service because I only enjoyed my gel manicure for 4 days. Sometimes it is not about making a profit, but about principle and reputation. Thank you.