Michael Graham Salon and Spa

Positive: Cleanliness, Professionalism, Punctuality, Quality, ValueLate in posting but just reminded as I’m needing to make an apt for a touch up & just referred someone to Julie. After a horrible cut I had elsewhere, I went in looking to match my hair to a PICTURE extensions I hadn’t even received yet. That’s ridiculous, I know! Normally, I don’t wear extensions having longer than 24” hair, but in the past I have and I’d dye my extensions to match my hair. This poor girl was asked (but not expected) to pull off a miracle- looking at extensions I bought and reviewers photos with them in. When I tell you they couldn’t have matched more perfectly if she used the same dye on my head and the extensions.. I’m not exaggerating! She has a gifted eye for color. It wasn’t even easy (obviously) considering it was a balayage and not even your typical ash brown but she executed it perfectly. On top of that, she corrected my cut in a way it at least wasn’t completely disconnected and I could live with it while it grew it (which it has, nicely.) I cannot recommend Julie enough. She’s definitely as skilled, and as personable, as they come!Service: BalayageLate in posting but just reminded as I’m needing to make an apt for a touch up & just referred someone to Julie. After a horrible cut I had elsewhere, I went in looking to match my hair to a PICTURE extensions I hadn’t even received yet. …More

Late in posting but just reminded as I’m needing to make an apt for a touch up & just referred someone to Julie. After a horrible cut I had elsewhere, I went in looking to match my hair to a PICTURE extensions I hadn’t even received yet. That’s ridiculous, I know! Normally, I don’t wear extensions having longer than 24” hair, but in the past I have and I’d dye my extensions to match my hair. This poor girl was asked (but not expected) to pull off a miracle- looking at extensions I bought and reviewers photos with them in. When I tell you they couldn’t have matched more perfectly if she used the same dye on my head and the extensions.. I’m not exaggerating! She has a gifted eye for color. It wasn’t even easy (obviously) considering it was a balayage and not even your typical ash brown but she executed it perfectly. On top of that, she corrected my cut in a way it at least wasn’t completely disconnected and I could live with it while it grew it (which it has, nicely.) I cannot recommend Julie enough. She’s definitely as skilled, and as personable, as they come!

Positive: Professionalism, Punctuality, QualityI have been going to Michael Graham’s for the past year or so, mostly for blow outs. My last several appointments have been with Marianne who really listened and delivered on how I wanted my hair styled. Also, the service with her is very relaxing. When washing my hair, she’s very careful not to pull on my hair and also her scalp massage is the best!As for hair colouring, I had a go to colourist previously but moved here and needed someone local. Elisabeth was recommended to me by another stylist at the salon and she is truly amazing! My first appointment with her was a 5 hour colour correct and she is wonderful. My natural hair is very dark and I had highlights done several months ago but wanted to go overall blonde. My hair was different shades with parts being dark and brassy. But Elisabeth truly worked some magic both with the colour and in keeping my hair healthy. I would strongly recommend anyone interested in colouring their hair to see Elisabeth.Services: Hairstyling, Hair coloringI have been going to Michael Graham’s for the past year or so, mostly for blow outs. My last several appointments have been with Marianne who really listened and delivered on how I wanted my hair styled. Also, the service with her is very …More

I have been going to Michael Graham’s for the past year or so, mostly for blow outs. My last several appointments have been with Marianne who really listened and delivered on how I wanted my hair styled. Also, the service with her is very relaxing. When washing my hair, she’s very careful not to pull on my hair and also her scalp massage is the best!

Positive: Cleanliness, Professionalism, Punctuality, Quality, ValueThis was my first visit to this salon, and Francesca was awesome. She totally exceeded my expectations, I haven’t had a cut and color I was this happy with in a long time. She really listened to what I wanted and made good recommendations. I will certainly be back.Services: Haircut, Hair coloring

This was my first visit to this salon, and Francesca was awesome. She totally exceeded my expectations, I haven’t had a cut and color I was this happy with in a long time. She really listened to what I wanted and made good recommendations. I will certainly be back. Haircut, Hair coloring

Critical: ValueAs much as I like the hair cut I left with…the color was nothing like what I asked for, and I had pictures. It’s fine though, I’m not really worried about it. I am worried about the priceThere was no clear communication about pricing and I expected to pay maybe 150 dollars 200 tops. I have a feeling they added charges without asking first. I also made it very clear that I could not see without my glasses when I was asked if the color was okay. By the time I was able to get my glasses on again, we were “done”. I was hoping the lighting was just warm in the salon but I got to my car and it’s simply. Not what I asked for. I was charged over 300 dollars for a haircut, bleaching and toning. According to the website that should have run me under 150. I’m very disappointed with this price and lack of communication. I was there for almost 4 hours. I thought I misheard the woman at the desk when she told me my total but I paid it anyway because I was just so exhausted and when I got to my car I almost threw up looking at the receipt. Didn’t exactly expect to use up half of my paycheck. I also made it very clear to the stylist that I do not usually get my hair done professionally and that I’m unfamiliar with how things are done in a fancy salon. I guess that was a mistake on my part because I feel taken advantage of. I left a hefty tip, too because I work in the service industry. I was going to call and ask for an itemized receipt because I’m very confused as to how anything that was done all day added up to what I paid but I honestly don’t want to deal with this salon again. Might still give them a call in a day or two. Sadly for me, I have anxiety so I’m naturally not confrontational.As much as I like the hair cut I left with…the color was nothing like what I asked for, and I had pictures. It’s fine though, I’m not really worried about it. I am worried about the price …More

As much as I like the hair cut I left with…the color was nothing like what I asked for, and I had pictures. It’s fine though, I’m not really worried about it. I am worried about the price