Victoria Nails & Spa

Critical: Professionalism, Punctuality, QualityCame here with my daughter in hopes to get our nails done together, after a 40min wait my 5 year old daughter was only able to be seen by herself. When I asked how long the wait was, the one lady started speaking another language to the other workers and went to do someone’s nails without answering my question. When she came back 10mins later I asked again and she said 15min. I just thought they were unprofessional and lacked in customer service severely.This was her first experience and it was terrible. They only had 4 people working, I asked them to draw a flower and it looks like my daughter drew it on herself. They didn’t lotion her hand or clean it properly, nor did they polish the whole nail, and there were bubbles in her polish. When she finished drying nobody came to check her nails or fix the problem.I came in at 9:30a and we left close to 11:30a. I didn’t get my nails done because I didn’t want my daughter waiting alone for me. Can’t believe how long it took to do a regular polish and pedicure for a child. Definitely won’t be coming back here again! Would not recommend at all.Services: Pedicure, ManicureCame here with my daughter in hopes to get our nails done together, after a 40min wait my 5 year old daughter was only able to be seen by herself. When I asked how long the wait was, the one lady started speaking another language to the …More

Came here with my daughter in hopes to get our nails done together, after a 40min wait my 5 year old daughter was only able to be seen by herself. When I asked how long the wait was, the one lady started speaking another language to the other workers and went to do someone’s nails without answering my question. When she came back 10mins later I asked again and she said 15min. I just thought they were unprofessional and lacked in customer service severely.

Critical: Professionalism, QualityI just don’t know if the lady knew how to do acrylic nails ever she didn’t clean my nails or trim them before starting the nails and she used a dirty acrylic brush that was also dry with no solution on to activate more acrylic powder. not to mention the application was completely uneven even after asking to fill in some places I noticed. it was very messy and gave me so much anxiety just to watch. I told her to just leave my nails with the blank acrylic so I could take them home and fix them myself. (I sound like such a karen but i’m so sorry I couldn’t sit there anymore and watch her ruin my nails for me to leave unhappy with the nails I payed for)Service: Acrylic nailsI just don’t know if the lady knew how to do acrylic nails ever she didn’t clean my nails or trim them before starting the nails and she used a dirty acrylic brush that was also dry with no solution on to activate more acrylic powder. not …More

I just don’t know if the lady knew how to do acrylic nails ever she didn’t clean my nails or trim them before starting the nails and she used a dirty acrylic brush that was also dry with no solution on to activate more acrylic powder. not to mention the application was completely uneven even after asking to fill in some places I noticed. it was very messy and gave me so much anxiety just to watch. I told her to just leave my nails with the blank acrylic so I could take them home and fix them myself. (I sound like such a karen but i’m so sorry I couldn’t sit there anymore and watch her ruin my nails for me to leave unhappy with the nails I payed for)

Positive: Cleanliness, Professionalism, Punctuality, Quality, Valuei’ve been going here for about a year now for pedicures and to get acrylics. i’ve been extremely happy with the results every time. they take their time with each client and pay special attention to what you want. the ladies who work here are so kind and do everything they can to meet your needs. this has become my go-to place for my nails. i refuse to go anywhere else.i’ve been going here for about a year now for pedicures and to get acrylics. i’ve been extremely happy with the results every time. they take their time with each client and pay special attention to what you want. the ladies who work here …More

i’ve been going here for about a year now for pedicures and to get acrylics. i’ve been extremely happy with the results every time. they take their time with each client and pay special attention to what you want. the ladies who work here are so kind and do everything they can to meet your needs. this has become my go-to place for my nails. i refuse to go anywhere else.

Critical: ProfessionalismI used to go here all the time with my mom but I regret ever giving them my business for the way they treated me. I tried to redeem my $10 off coupon after my 6th visit, but the ladies told me that they didn’t recognize the signature and refused to honor the coupon. I have redeemed these coupons before, but this visit was different for some reason. I’ve been coming here for more than a year and had never thought that i would be treated this way. I refuse to go back to a place that lies to its customers and treats them this way. It makes me sad that I have to find a new salon, their prices were actually decent compared to the salons in the area but the disrespect is not worth it at all.I used to go here all the time with my mom but I regret ever giving them my business for the way they treated me. I tried to redeem my $10 off coupon after my 6th visit, but the ladies told me that they didn’t recognize the signature and …More

I used to go here all the time with my mom but I regret ever giving them my business for the way they treated me. I tried to redeem my $10 off coupon after my 6th visit, but the ladies told me that they didn’t recognize the signature and refused to honor the coupon. I have redeemed these coupons before, but this visit was different for some reason. I’ve been coming here for more than a year and had never thought that i would be treated this way. I refuse to go back to a place that lies to its customers and treats them this way. It makes me sad that I have to find a new salon, their prices were actually decent compared to the salons in the area but the disrespect is not worth it at all.