Located In: Eastgate Plaza
Appointments: massageenvy.com
Hours
| Saturday | 9 AM–8 PM |
| Sunday | 8 AM–8 PM |
| Monday | 9 AM–10 PM |
| Tuesday | 9 AM–10 PM |
| Wednesday | 9 AM–10 PM |
| Thursday | 9 AM–10 PM |
| Friday | 9 AM–10 PM |
Services
… View moreAddress and Contact Information
Address: 15100 SE 38th St #306, Bellevue, WA 98006
Phone: (425) 957-7979
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Last Updates
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Reviews
Anna
I’ve been a member for 15 years or longer. Unable to get appointments and when I do they cancel on me. Now they’ve increased price to $85 per month without any notification. They also have some rude front desk staff who struggles with customer service. I think it’s time to end my business with Massage Envy.
… moreMichelle Luce
I’ve been a member of massage envy for 15 + years. I would get a 2 hour massage weekly. Now I can’t even get a massage ever. I’m on the cancellation list but I’m never called. There are no appointments available because they don’t have enough therapists. I’m paying for my monthly dues but can never get in. Very disappointed and not sure why they won’t book me a future appointment. I sure hope this changes and they will hire more massage therapists.
… moremythri d
It was my first time experience and i would say it was okay-ish. I booked a customized massage and i think they did a decent job but there was push to buy other products, services and book other things throughout. I understand that’s the business model but i was just looking for a customized facial and not enroll in a long time plan or get unsolicited information about other products. They asked me to take some other treatment for additional charge, they also recommend i buy some products thats good for my skin, buy yearly package and i had to be Stern and say NO to everything. They also take credit card information during the time they schedule the appointment itself so they can charge you for anything later. Somehow i left there with a sour taste.
… moreMARIA PASIAK
I am member for past 3 years and love Eastgate location but when I try to schedule massage 2 per month is impossible, why you have so many clients if you can’t serve the one you have ?? This is not right !
… moreKarissa
Positive: Communication, ProfessionalismTawna and her crew at the Eastgate location are awesome! Thank you for your honest feedback on products and services. I dont ever feel like I’m being pressured or used just to make another sale. My skin loves the products that I’ve been able to sample first, and this location does a great job introducing you to things in stages so you have time to see results.Thanks for all you do!!Tawna and her crew at the Eastgate location are awesome! Thank you for your honest feedback on products and services. I dont ever feel like I’m being pressured or used just to make another sale. My skin loves the products that I’ve been …More
Tawna and her crew at the Eastgate location are awesome! Thank you for your honest feedback on products and services. I dont ever feel like I’m being pressured or used just to make another sale. My skin loves the products that I’ve been able to sample first, and this location does a great job introducing you to things in stages so you have time to see results.
Angie Cofield
Critical: Communication, ProfessionalismDiscrimination or Miscommunication??I have been going here for over 2 years. Jeff is one of the best massage therapists I have ever gone to. So great in fact, I booked him out for all of 2020 to have weekly massages. On my last massage of 2020, an extreme miscommunication happened during the first 10 minutes of my massage, where I was told that I was being singled out and not allowed to have weekly appointments anymore. I was told that it was because I was not a member at that location. Logic told me this couldn’t be true, but nevertheless, my mind spiraled and I left in tears 30 minutes into my 90 minute appointment. I have a health condition that has no cure and no treatment and have been disabled now for a year. My massages made each week bearable, so the thought of losing this made me a bit frantic.This was over a month ago now, and despite my numerous attempts (text, email, phone) to have someone say “oh my gosh, we are so sorry about the miscommunication” or have someone at least validate that there was a miscommunication – crickets. I even reached out to corporate and after one email response….nothing. I’m left thinking that it must have been discrimination????I have cancelled my membership as of today and will never frequent a Massage Envy ever again. Communication and treating people with respect is so important. Trying for a month in giving them a chance to make it right with a validation, is more than enough time, am I wrong?In response to the response from company: I did that already. I followed every reasonable channel before posting this review.Discrimination or Miscommunication??I have been going here for over 2 years. Jeff is one of the best massage therapists I have ever gone to. So great in fact, I booked him out for all of 2020 to …More
Discrimination or Miscommunication??
Silva Lynn
The front desk workers are very friendly. I’ve had two massages from Gabriel and they were exactly what I needed. I look forward to going again!
… moreAmrita Ghosh
Critical: Communication, ProfessionalismMassage Envy at Eastgate kept charging my credit card for monthly subscription for mone than a year even though I asked them to cancel my subscript more than a year back when COVID 19 started. I feel sad that it took me so long to catch that. When I reached out to them on this I faced horrible customer experience. They take advantage of people’s busy life and forgetfulness to earn money.Massage Envy at Eastgate kept charging my credit card for monthly subscription for mone than a year even though I asked them to cancel my subscript more than a year back when COVID 19 started. I feel sad that it took me so long to catch …More
Massage Envy at Eastgate kept charging my credit card for monthly subscription for mone than a year even though I asked them to cancel my subscript more than a year back when COVID 19 started. I feel sad that it took me so long to catch that. When I reached out to them on this I faced horrible customer experience. They take advantage of people’s busy life and forgetfulness to earn money.
Victoria Elkins
Positive: ProfessionalismI love my Issaquah MEI go toKristine (pronounce Kastine)She is so professional and informative!!The staff is wonderful and friendly I look forward to a long and rejuvenating experience.The PCA line is a great addition to my stand by facial favsI love my Issaquah MEI go toKristine (pronounce Kastine) …More
I love my Issaquah ME
Ammara T
Scheduling took awhile since the phone was constantly engaged and I had to kept calling back until someone finally answered. They are short staffed on female therapists which I prefer so scheduling atleast a week out will be your best option. Staff was friendly and I was able to book an appointment for the next afternoon for a medium pressure massage. When I arrived the place was clean and I was welcomed and had to sign some forms and then was led into the “tranquility room” where they had a fireplace, some comfy sofas, water and hot tea while you waited for your masseuse to arrive.I was early for my 3:45pm appoint but my therapist didn’t arrive until 3:50pm with no apology for being late. I was led to my room and given 10mins to change when it only takes me 2mins since I wear a t-shirt and leggings. The massage itself was alright could have been better. I agree with the other review that this place is more commercialized so they don’t give you the personal care to actually work on the areas that you want. And then my massaged ended abruptly at 4:40pm so basically they cut out 20mins of the “real” massage time which is absurd since you’re still paying the full price of $70 for an hour massage. I wouldn’t return here again unless I was given another gift card or perhaps another location.
… more