Massage Envy

Critical: Communication, ProfessionalismI’ve had my appointments cancelled more than have been been kept in the last 8 months. The worst part is I get a day notification even though the masseuse has been gone for weeks to a month. This has happened REPEATEDLY. Then, they can’t book me for another 8 weeks! So now I keep accumulating massages I’ve paid for that I can’t get. I would have cancelled my membership, which I’ve had for 8 or more years, but that requires a manager. So I’ll be taking another trip down there to get that taken care of. This place has had its ups and downs, but I can no longer keep paying for a service that I can’t receive regularly. They could care less and my massages have been cancelled because they cannot keep staff. If they treat their staff like they treat their customers, I understand why all the great masseuses keep leaving.I’ve had my appointments cancelled more than have been been kept in the last 8 months. The worst part is I get a day notification even though the masseuse has been gone for weeks to a month. This has happened REPEATEDLY. Then, they can’t …More

I’ve had my appointments cancelled more than have been been kept in the last 8 months. The worst part is I get a day notification even though the masseuse has been gone for weeks to a month. This has happened REPEATEDLY. Then, they can’t book me for another 8 weeks! So now I keep accumulating massages I’ve paid for that I can’t get. I would have cancelled my membership, which I’ve had for 8 or more years, but that requires a manager. So I’ll be taking another trip down there to get that taken care of. This place has had its ups and downs, but I can no longer keep paying for a service that I can’t receive regularly. They could care less and my massages have been cancelled because they cannot keep staff. If they treat their staff like they treat their customers, I understand why all the great masseuses keep leaving.

Critical: Communication, ProfessionalismMy friend is in town from NY. We booked her at the Spanish Springs location because the other two were full.Her appointment was made for a90 minute massage, two days in advance. The appointment was for 12:30.She arrived at 12:30. The front desk woman named Megan was on the the phone, five minutes later she paid attention to my friend. Gave her paperwork to fill out???? No one told her to be there earlier than her appointment time????My friend asked about an add on of oils to the lotion… That didn’t happen.My friend was back in my car at 1:29pm!!!! She didn’t even get in to her massage until 12:50 because of the paperwork!When my friend VERY KINDLY asked about this, afterwards, Megan said “yeah, ya know things happen”.For the record, Rudy was awesome and a wonderful massage therapist and was very apologetic for the situation and her experience.My friend is in town from NY. We booked her at the Spanish Springs location because the other two were full.Her appointment was made for a90 minute massage, two days in advance. The …More

My friend is in town from NY. We booked her at the Spanish Springs location because the other two were full.

Positive: Professionalism, QualityAvi is the best massage therapist I have ever used. His therapeutic touch and professionalism keeps me coming back. Cannot wait until my next massage!

Avi is the best massage therapist I have ever used. His therapeutic touch and professionalism keeps me coming back. Cannot wait until my next massage!

Positive: Communication, Professionalism, QualityI can’t say enough about Ray ! He doesn’t just do what he feels he wants your session to look like he actually listens and he will concentrate on what you tell him your needs are . He also understands this is a time of relaxation. He always makes sure I’m comfortable and always talks quietly to create that tranquil environment. To be honest if every therapist did this omg I believe they would double their customer base . I tried one other therapist and got my husband to try a therapist and both of them not good experiences . Both negative experiences were due to lack of listening to the needs of the client.I can’t say enough about Ray ! He doesn’t just do what he feels he wants your session to look like he actually listens and he will concentrate on what you tell him your needs are . He also understands this is a time of relaxation. He always …More

I can’t say enough about Ray ! He doesn’t just do what he feels he wants your session to look like he actually listens and he will concentrate on what you tell him your needs are . He also understands this is a time of relaxation. He always makes sure I’m comfortable and always talks quietly to create that tranquil environment. To be honest if every therapist did this omg I believe they would double their customer base . I tried one other therapist and got my husband to try a therapist and both of them not good experiences . Both negative experiences were due to lack of listening to the needs of the client.