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Located In: Boca Park
Appointments: massageenvy.com
Hours
| Sunday | 8 AM–10 PM |
| Monday (Washington’s Birthday) | 8 AM–10 PM Hours might differ |
| Tuesday | 8 AM–10 PM |
| Wednesday | 8 AM–10 PM |
| Thursday | 8 AM–10 PM |
| Friday | 8 AM–10 PM |
| Saturday | 8 AM–10 PM |
Services
… View moreAddress and Contact Information
Address: 8950 W Charleston Blvd Suite 7, Las Vegas, NV 89117
Phone: (702) 212-3689
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Last Updates
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Reviews
Lisette Hairston
After today’s appointment, I do not plan to return to this location anymore. I have never ran into a situation where I wanted to literally walk out of my session. The therapist I had was falling asleep during my massage!! At first when I noticed the pressure was getting really light, I didn’t think anything of it until I opened my eyes and the therapist was LEGIT SLEEPING!!! I have never been in this type of situation and I did not feel comfortable at all saying anything to the therapist because I didn’t want him to retaliate or anything. After the session was over, I immediately got dressed and went to the front to ask for a manager. Mind you, at this point I was quite upset and felt like I had more tension/aches then feeling relieved as one would feel after a massage. When I asked to speak to the manager, I explained what happened, even mentioned that I don’t know if there is anything going on personally with the therapist but I did not feel I should pay for my session at all. She was apologetic but made me feel bad for even saying anything because she said “you know you could have asked to end the session early if you were not satisfied.” I explained to her that I’ve never had this issue or been in a position like this before and I again, did not feel comfortable at all saying anything directly to the therapist. The manager then said she needed to get a “second opinion” and talk to the other manager…. WHAT?!? After she came back from getting the “second opinion” she said the best they could do was comp 30 mins because I did not end the session early and that customers are able to request to end/cancel sessions early. In the end, I honestly don’t feel that compensation was fair being that I’ve always paid my monthly membership fees even after they’ve raised it a few times and have been a long time loyal customer of theirs. I left the location SUPER unhappy/upset.
… moreMike B
Member for 2 years. Although I could never get a massage at this location as the therapists either stank figuratively, or literally. I’m month to month and now, when I can’t pay the $70 bill that was charged yesterday and want to cancel, they say I have to bring my account current to do so. Like current for yesterday’s charge for which I have not received any services. So not only have they lost my future business at this location, but they’ve lost it at all of their locations. NJ boca park, solid customer service.
… moreMark Schuyt
Total scammers I have a 5 1/2 points to redeem which is 5 1/2 hours of massage since my account was suspended in March they want me to pay for 7 month to redeem the points that I fully paid ( I was traveling abroad ) they don’t let me even use the points that I fully paid for when you call and speak to one person they give you a complete different information then another, just spoke to the manager which was very rude , In any case setting up any appointment is an impossible mission they are fully booked further down weeks. Stay away from this place!
… moreOlga Ilina
New Post.
… moreMarlon Thompson
I unfortunately I did not read the review about this Massage Envy before booking an appointment. As several people stated THIS LOCATION DOES NOT KEEP THEIR APPOINTMENTS. Now before you say I’m being unreasonable because things happen let me explain. I fully understand that things happen and when they do the party who could not fulfill their commitment should do what they can to make it right. I was offered a later massage that did not fit my schedule. Then I was told I needed to find another location to fulfill the commitment. When asked if they could call and get that down they said they don’t have access to other store’s calendar. Guess what neither do I. I simply wanted them to accommodate and call to do what they asked of me. When members cancel within 24 hrs they are charged half the session. I expected the same for my inconvenience. I reached out to the Buckhead location where I am a member to ask for assistance and was told they have no control over other locations. I understand that but I simply wanted someone to understand that MASSAGE ENVY BOCA did not come close to trying to make me feel good about my experience today. MASAGE ENVY BUCKHEAD did not care because it did not happen within their location. I WILL BE CANCELLING MY MEMBERSHIP WHERE IVE BEEN A MEMBER For more than 10 years.
… moresylvia graham
This place is horrible. We made an appt for couples massage and then in the morning next day had to cancel. The manager was really mean and tried to tell me that they were going to charge me half because we cancelled too late. I was like wow why wasn’t I informed of this policy when I booked. She was like well we normally do. I was like well why wasn’t I. So they made a mistake and I have to pay for it? Tay the person working there is horrible. I truly think this is so wrong. We gave them plenty of time to book something else. It’s not right and I want my money back.
… moreChet Zeken
Critical: ProfessionalismI’ve purchased a 12 month contract, but have only been able to use 2 of them since they NEVER have appointments available…not even a week in advance. They won’t let me out of the contract early…so I’m paying for massages that I cannot use. How awesome is that?!?!
I’ve purchased a 12 month contract, but have only been able to use 2 of them since they NEVER have appointments available…not even a week in advance. They won’t let me out of the contract early…so I’m paying for massages that I cannot use. How awesome is that?!?!
Heidi Douglas
Critical: ProfessionalismI have been a member for several years. Even during the pandemic they continued to charge my card and I was fine with that. It seems it is becoming harder and harder to book a massage or facial at a convenient time for me. I’m even trying to book several weeks out.The so-called management at The boca park location is extremely unprofessional and does nothing to try to accommodate their members. I sent a text saying I was thinking of canceling and wanted to know the amount of credits I have. I got an immediate reply encouraging me to come in and sign cancellation papers. WOW just WOW. I hope not all of the locations are like this! I will definitely cancel as soon as I use my credits.I have been a member for several years. Even during the pandemic they continued to charge my card and I was fine with that. It seems it is becoming harder and harder to book a massage or facial at a convenient time for me. I’m even …More
I have been a member for several years. Even during the pandemic they continued to charge my card and I was fine with that. It seems it is becoming harder and harder to book a massage or facial at a convenient time for me. I’m even trying to book several weeks out.
Marie Parant
Critical: ProfessionalismMassages are ok, therapists are far from the best but it was still enjoyable to take the time to get massages every month.Super annoying to cancel membership. It’s been weeks I’m calling to know exactly what to do to cancel my membership after the end of my 12 months. Apparently you have to go through a retention manager, but no one else an make appointment other than her. Ever time I call she isn’t’ there.Im so tired of calling and hearing different stuff from the employees. Just called to make sure that I will be able to meet with the retention manager before the last day I have to cancel my membership and got told«I don’t know it’s totally up to the retention manager»Excuse me?? It’s up to me.Ive done my 12 months so nowLET ME STOP MY SUBSCRIPTION FOR GOD SAKE!Massages are ok, therapists are far from the best but it was still enjoyable to take the time to get massages every month. …More
Massages are ok, therapists are far from the best but it was still enjoyable to take the time to get massages every month.
Gloria Cool
Critical: ProfessionalismDo not sign a contract with this establishment! My husband and I signed fir for a year when we moved to Las Vegas. The massage therapists were fair to good, I’ve had much better massages elsewhere! Obviously they wouldn’t let us cancel membership so we continued for a year and fulfilled our contract! After contract was satisfied we emailed massage envy, per the contract instructions, to cancel. They have harassed my husband and I for the past 6 months telling us we need to go there to sign paperwork to cancel. We suggested they email or send in mail, according to them per their legal department said they could not do that! After arguing with the assistant manger she said she would email us the paperwork but we had until the end of the day to get it back to them. I told her I was homebou d due to being hospitalized with COVID and on oxygen, which is the truth she finally relented! I am a 60 year old professional female and have never experienced such non professional behavior!!!Do not sign a contract with this establishment! My husband and I signed fir for a year when we moved to Las Vegas. The massage therapists were fair to good, I’ve had much better massages elsewhere! Obviously they wouldn’t let us cancel …More
Do not sign a contract with this establishment! My husband and I signed fir for a year when we moved to Las Vegas. The massage therapists were fair to good, I’ve had much better massages elsewhere! Obviously they wouldn’t let us cancel membership so we continued for a year and fulfilled our contract! After contract was satisfied we emailed massage envy, per the contract instructions, to cancel. They have harassed my husband and I for the past 6 months telling us we need to go there to sign paperwork to cancel. We suggested they email or send in mail, according to them per their legal department said they could not do that! After arguing with the assistant manger she said she would email us the paperwork but we had until the end of the day to get it back to them. I told her I was homebou d due to being hospitalized with COVID and on oxygen, which is the truth she finally relented! I am a 60 year old professional female and have never experienced such non professional behavior!!!