Located In: Riverwalk Market
Appointments: massageenvy.com
Hours
| Thursday | 9 AM–9 PM |
| Friday | 9 AM–9 PM |
| Saturday | 8 AM–9 PM |
| Sunday | 10 AM–6 PM |
| Monday | 9 AM–9 PM |
| Tuesday | 9 AM–9 PM |
| Wednesday | 9 AM–9 PM |
Services
… View moreAddress and Contact Information
Address: 2500 Cross Timbers Rd #130, Flower Mound, TX 75028
Phone: (972) 899-3610
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Last Updates
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Reviews
Christiana Simmons
VERY Disappointed!!!! (in the Flower Mound location). Choose a different location to go to!! I was VERY specific about what areas I wanted worked on for my massage… mainly lower back because I was in a lot of pain.. the therapist ended up doing only upper body, I was face down the whole time, he never flipped me over, and I did not get any lower body work done. It was not a full body massage, even though that’s what was paid for. I told the assistant manager on the way out, and all that the “higher ups” would offer to make it right was an upgrade. To clarify: this means they would charge me $120 to get another massage and then tack on a few minutes extra or an extra service with it. This is NOT customer service. Be careful of this location! I even told them I would be satisfied if they would allow me to use my husband’s massage credit (my husband’s idea), and they refused that also. COMPLETE lack of intent or care to make anything right! They only care about your money!!!
… moreJanette Otumun
I ordered a 90 minute hot stone massage. The masseuse said he just saw that the service was added on today last minute and that if I wanted to keep the service it would cut into my massage time because he would have to go get the stones and then warm them up. I told him that it was added on yesterday when I made the appointment. He didn’t change his mind. There’s more, but I don’t want to rant with personal details and preferences. I responded to the automated email to give feedback.
… moreWilliam Duba
6 months ago this place was good. Since then, the therapists have been rotating in and out. Why? Probably because they treat their therapists like their long term customers.
… moreDale Tyler
Massage envy continues to charge me month after month $75 per month! However, after canceling me and my appointment three times in a row I have ended my relationship with them after 10 years! Customer service is terrible. Their massage therapists are unreliable. please don’t waste your $75 per month. Find someone you can book with directly displays only wants your monthly fees it’s a rip off without providing a service.
… moreComfort Munga
I wish we could give a zero rating but that is not possible. My husband just left massage enclvy 30 mins ago(10/18). He has definitely stated that is the last time to go there. The massager did not hit the spots nicely yet they mentioned they do firm. Once the time was up, instead of easing my husband to prepare his mind that the massage was over, he was like “times up” and left. Jeez!!
… moreDaniel Chapman
My experience was comical, but not funny enough to go back. I asked for a message on one shoulder because I scheduled a 30 minute short session. She refused and only messaged the other shoulder! This whole time she is only using a cheap version of a Hitachi, never actually used anything but a machine! THEN she told me I should go to a professional message therapist. Wow! That is next level bad.
… morePatti Buksa
This location has really improved their customer service over the last couple of years. The front desk team is engaging and welcoming, which is imperative as a first impression and getting someone in a relaxed mental state for a great massage or facial experience. Maxine is a fantastic massage therapist and a perfect fit for me. She invites feedback on pressure and preferences and is committed to a comfortable yet beneficial massage. I love that she lets me know when she discovers particularly stressed areas or other conditions. It’s a pleasure to visit Massage Envy in Flower Mound!
… moreTracey Estes
I’ve been a customer at this location for 6 years and over 20 with massage envy. I had an appointment on 7/1 and missed the appointment, but called, because my 18 year old cat had a Grand Mal Seizure and had to be put down. That took precedence. It happened the morning of with no advance notice. I called after my traumatic event, putting my cat down, and tried to see if I tipped the therapist well could I save any of my prepaids. I was talked to in a very short way and the girl just kept repeating, ” nope not our policy”. Ive dealt with this one in person. I’m told by others who work there that she wants to advance to management. This person needs to learn some skills if ever you guys advance her. I’ll be terminating my membership due to this encounter. It was ridiculous. Don’t respond to me with a talk with the franchisee message. I don’t even know who that is and your snippy employees won’t be helpful. You guys need a policy in place for this stuff. My cat might have only been a cat, but she was a beloved part of my family for 18 years. I lost $80. You are losing business that you have had for over 20 years. Hope your ” policy” was worth it.
… moreKristi Fruge
We should pursue a class action lawsuit against massage envy.They take credits that you pay for which must be illegal.
… moreDonna S
Positive: Communication, Professionalism, QualityLove my experience at Massage Envy. I’ve been going to see Willie, my therapist, for many years. He is an excellent therapist and does such a great job at resolving my muscle tightness. I had an issue with my shoulder and in a great deal of pain. He resolved the issue.He is always professional and courteous.Love my experience at Massage Envy. I’ve been going to see Willie, my therapist, for many years. He is an excellent therapist and does such a great job at resolving my muscle tightness. I had an issue with my shoulder and in a great deal of …More
Love my experience at Massage Envy. I’ve been going to see Willie, my therapist, for many years. He is an excellent therapist and does such a great job at resolving my muscle tightness. I had an issue with my shoulder and in a great deal of pain. He resolved the issue.