Appointments: massageenvy.com
Hours
| Wednesday | 8 AM–8 PM |
| Thursday | 8 AM–8 PM |
| Friday | 8 AM–8 PM |
| Saturday | 8 AM–6 PM |
| Sunday | 8 AM–6 PM |
| Monday | 8 AM–8 PM |
| Tuesday | 8 AM–8 PM |
Services
… View moreAddress and Contact Information
Address: 13400 Illinois Rte 59 #118, Plainfield, IL 60585
Phone: (815) 609-9999
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Last Updates
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Reviews
Patricia Baltazar
Mo is awesome & gives the best massages! I always feel so much better once I leave from my appointment
… morequinisha vaughn
Please DO NOT go to this location their service is not good and communication is horrible. There has been two separate incidents where the Massage therapist did not show up and I sat waiting for 30 minutes before anything wad communicated at all. The first experience I sat for 30 minutes waiting and after they did not have another therapist to complete the massage it was offered for me to drive 30-45 minutes to other location. However, I declined as I had other engagements that would not allow that to work. Within this same transaction I was told that a supervisor would be contacting me. I NEVER received a call from any supervisor. I had to call and speak to the supervisor who was nonchalant and made it seem like it was not a big deal. The only thing that they offered me for my time was an enhancement. Which is ridiculous given the fact that my time, gas and money was not taken into consideration. I just accepted it and moved on. Today, I go in again and the same situation happened. However, I sat for 30-40 minutes. Where I was told my massage therapist was not going to make it and I could be seen by someone else and it was a male (which for comfortability purposes) I declined. I was told that a manager would reach back out but after the first experience I am no where near confident that the call will be productive. I am a member and have been for several years. It is preposterous that this is how they treat members. I would also like to think about the people that are coming in with pre-existing medical conditions and their need for these services and this is how you treat their conditions. They really need to change their practices and for this I no longer can support this franchise or this location specifically.
… moreAnatalia Fogleman
If I could leave 0 stars, I would. Colin or Kahlean or what ever the managers name is, is the rudest person I have ever met in my life. She is completely unhelpful and just downright mean. I will never be returning here.
… moreMrs Cruz
Ryan is attentive, considerate, accommodating, thorough & never disappoints! I’m blessed to have him as my massage therapist!!! Thank you!!!
… moreStephanie French
Randall is amazing, i’ve been going to him for years! He always does exactly what I need. He is also friendly and easy to talk to!
… moreKelly Gloster
I’ve been getting facials for years, and Nicole at massage envy gave me the best one I’ve ever had she is amazing. The way she massages your face feels so good, and your skin feels awesome after thanks Nichole
… moreKeelen Holcomb
Antoninette was Awesome! I will definitely be back for her massage sessions.
… moreAmy Ciesniewski
Hands down the best massage I’ve had…ever! Thank you, Anntte! I will be returning.
… moreAngela K
A great massage. Ryan was very professional and made me feel very comfortable.
… moreColleen Fazio, D.C.
Critical: Communication, ProfessionalismI had made an appointment weeks in advance and let them know I was pregnant. Asked if they had any rules being corporate, and the receptionist assured me I would be good. When I got there, they wouldn’t let me keep my appointment since I was pregnant. I only wanted my neck and shoulders done, but the manager, Colleen, was insanely rude, not professional, discriminatory and undermining. I was done with ME after my encounter with her, asked for a refund and she refused that as well. I left completely angered.I contacted corporate to complain. Never heard anything from them. What a horrible organization that is supposed to be in the business of healing and therapy, how we they obviously only care about money.I went back and read the reviews for the Plainfield location and almost all of them centered around the manager Colleen and her behavior/lack of professionalism. How is she still employed in her position? Again, clearly massage envy does not care.Take your money to an independent massage therapist. They deserve it more. Support small business. Shame on you massage envy.I had made an appointment weeks in advance and let them know I was pregnant. Asked if they had any rules being corporate, and the receptionist assured me I would be good. When I got there, they wouldn’t let me keep my appointment since I …More
I had made an appointment weeks in advance and let them know I was pregnant. Asked if they had any rules being corporate, and the receptionist assured me I would be good. When I got there, they wouldn’t let me keep my appointment since I was pregnant. I only wanted my neck and shoulders done, but the manager, Colleen, was insanely rude, not professional, discriminatory and undermining. I was done with ME after my encounter with her, asked for a refund and she refused that as well. I left completely angered.