Located In: The Arboretum Shopping Center
Appointments: massageenvy.com
Hours
| Tuesday | 8 AM–10 PM |
| Wednesday | 8 AM–10 PM |
| Thursday | 8 AM–10 PM |
| Friday | 8 AM–10 PM |
| Saturday | 9 AM–8 PM |
| Sunday | 10 AM–6 PM |
| Monday | 8 AM–10 PM |
Services
… View moreAddress and Contact Information
Address: 8020 Providence Rd Suite 100, Charlotte, NC 28277
Phone: (704) 749-5000
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Last Updates
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Reviews
Christine Berling
This company canceled my membership when I had been a customer for over a decade. My credit card was lost , so I got a new card. They contacted me about the payment, and I spoke with a lady on the phone who assured me that my account would be paid up and not canceled. Well it was canceled! I had over 13 massages prepaid,can’t honestly remember how many but it was a lot! I never put my account on hold during Covid-I kept paying them! I helped them stay in business by keeping my account open. I asked to be reinstated and I would fully repay the account for the charges. No deal! I cannot believe that they can do this in good conscience. What a scam organization! Why did I have so many massage credits you might ask; it is because I could not get in during Covid then after Covid, could never get an appointment because of their continual staffing problems. Horrible management.
… moreSarah Carson
Would give 0 stars if I could.
… moreKate Zalizniak
Booked massage on app with profile that has been active for years. It said amount due was $75 for 60 min massage with money due at appointment. Massage went from 5:04-543. Always expect to lose some time but Our initial chat took about a minute, and was unrobed in less than a minute. Therapist was gone for literally 8 minutes. Wasn’t happy when it ended 17 minutes before hour was up. Massage was ok, nothing special. Go to check out and the kid tells me it’s $125 plus tip. I explained that I booked it on the app and it said $75. He then said that’s only for new clients, and I’ve been a customer for years so that doesn’t apply to me. I expressed my frustration and he clicked buttons for a few seconds and said there was nothing he could do.
… moreKris Hopper
Critical: Communication, Professionalism, QualityI tried to schedule an appointment and it was canceled before the date arrived. This has happened more times than I can count lately. I have had many cervical fusions and asked the person on the phone to recommend a therapist with experience. She said she needed to check with the manager to see if they had anyone there that could help me (basically qualified enough) The manager’s answer was “any of the female therapists would be fine”. I have been with Massage Envy for 15+ years and other locations have always taken the time to know their therapists, recommend someone who would be best for my situation and match me with the right person. What was on the other end of the phone was not only lazy, but completely reckless and dangerous. I am shocked at the unprofessionalism and lack customer service at Massage Envy in Arboretum.I tried to schedule an appointment and it was canceled before the date arrived. This has happened more times than I can count lately. I have had many cervical fusions and asked the person on the phone to recommend a therapist with …More
I tried to schedule an appointment and it was canceled before the date arrived. This has happened more times than I can count lately. I have had many cervical fusions and asked the person on the phone to recommend a therapist with experience. She said she needed to check with the manager to see if they had anyone there that could help me (basically qualified enough) The manager’s answer was “any of the female therapists would be fine”. I have been with Massage Envy for 15+ years and other locations have always taken the time to know their therapists, recommend someone who would be best for my situation and match me with the right person. What was on the other end of the phone was not only lazy, but completely reckless and dangerous. I am shocked at the unprofessionalism and lack customer service at Massage Envy in Arboretum.
Jane Haddox
I never got a massage at this location. The appointment was messed up from the beginning. The receptionist was unable to find my membership (4 years old) complete with 11 massage credit hours, so took my credit card and told me I would be charged $90 for a massage. Then, she told me there were no 1 1/2 hour massages available, so I booked a 1-hour, supposedly with a male (I prefer the stronger pressure). I arrived to a 1-hour with a female. They did not inform me that they had found my membership and the information from my last massage. I was so unsure of the quality of massage I would receive, I left. This should be no reflection on the therapist; I have found ME therapists to be completely competent in massage. This is a reflection on the front desk training and customer service; on the ME manager at this location.
… moreYesenia Rosado
Very bad experience without even going in to the location. Whoever picks up the phone needs more training. Called various times trying to get on the schedule with Sharon and I always got told I will get a call back and I’m still waiting. I called today and I was told her next available is in September but I called in April to get on her schedule. Very unprofessional!
… moreNancy Abbott
Massage Envy is like all other businesses. Some employees are better than others. I have been getting massages over 10 years and when I moved to Charlotte I visited Massage Envy and I think they do an excellent job. I tried 2 or 3 therapists before I found one who really understands my needs. THANKS LISA.
… moreFrances B
Friendly, professional staff in a relaxing environment. As for those reviews that say the hour massage is not an hour, they let me know up front that 5 minutes was given to undress and 5 minutes to re dress so the massage itself is 50 minutes. They also advised me of this when I called to make the appointment.
… moreHerb Redlon
Impossible to book appointments unless you book a week out or go with on their new and inexperienced therapist. I have been told that they are understaffed. Owner hires beginners and has a hard time keeping the experienced and sought after therapist on staff – they always leave for better paying jobs. Anyway, waste of time and money. I have 5 massages credited to me and if I quit today, lose all so have to stay on as a member for now. Not worth the money $70 for 45-50 minute massage with tip when you can pay $80-90 and get the real deal somewhere else.
… moreLisa Gabriel
I was a first time client last Friday. I specifically requested a deep tissue massage from someone with strong hands for head to toe tension and tight muscles. I specified with the front desk AND the masseuse that was needed maximum pressure.I was fooled by the aromatherapy that I paid and extra $10 for. I expected to be sore, yet relieved. All I got was a little rub down and that would relax anyone. I woke up the next morning and I felt like I NEVER even had a massage! I called Saturday and I was told no managers were there and I left my number. Nothing. I had to call back Monday, just to be told that the managers were gone for the day. I left my concerns with the front desk. An ENTIRE business day later, I was contacted 15 minutes before the manager was leaving. She offered the same massage I was jipped out of for the same rate!!! WTF? Come to find out-the masseuse was only 21 and didn’t have much experience to say the least. I said this was unacceptable, but she would check with the OTHER manager to see if anything further could be done. Fast forward 2 more business days…I had to call her and inquire!!! She said there was nothing more they could do. I asked for my money back for services NOT rendered. She denied me. I mentioned I would dispute the charge from my Visa. She could have cared less. I told her I would never be back or recommend them ever! She said ok and hung up on me!!! Talk about customer service towards a first time client!
… more