Massage Envy

Critical: CommunicationThe facility and staff at the front desk were very nice and professional. The massage itself was very good although it was supposed to be 60 minutes but actually only lasted about 45. Tarlana might want to change her approach with clients. Her tone was very negative and judge mental. Part of what made a massage necessary is stress. Her critique of me having a desk job and disapproval of running as my exercise of choice didn’t alleviate that. Also was rushed out the door at the end even though my session was shorter than it was supposed to be. Disappointing. .The facility and staff at the front desk were very nice and professional. The massage itself was very good although it was supposed to be 60 minutes but actually only lasted about 45. Tarlana might want to change her approach with clients. …More

The facility and staff at the front desk were very nice and professional. The massage itself was very good although it was supposed to be 60 minutes but actually only lasted about 45. Tarlana might want to change her approach with clients. Her tone was very negative and judge mental. Part of what made a massage necessary is stress. Her critique of me having a desk job and disapproval of running as my exercise of choice didn’t alleviate that. Also was rushed out the door at the end even though my session was shorter than it was supposed to be. Disappointing. .

Positive: Communication, Professionalism, QualityI thought the process for scheduling an appointment was simple and easy. The office has taken precautions during the pandemic, with social distancing floor stickers in the entrance, masks on all employees, and masks on for patrons. I filled out a quick Covid symptoms survey before I entered and another upon arrival. Before the appointment, I was given a simple questionnaire to fill out to note preferences, areas they should focus on in my massage, and it was quick and straightforward.My massage therapist, Gayle was ready on time, introduced herself, and asked me further questions about what I would like out of my session. She was very communicative and a pleasure to chat with, although it’s worth noting that the majority of the massage other than when I opted to say something wasn’t spent talking – which for me is my preference so I can focus on relaxing. While the whole massage was wonderful, I especially enjoyed her skilled scalp and neck massage. The music was a good volume and the lotions and oils smelled lovely. Overall a great experience and I will definitely return.I thought the process for scheduling an appointment was simple and easy. The office has taken precautions during the pandemic, with social distancing floor stickers in the entrance, masks on all employees, and masks on for patrons. I filled …More

I thought the process for scheduling an appointment was simple and easy. The office has taken precautions during the pandemic, with social distancing floor stickers in the entrance, masks on all employees, and masks on for patrons. I filled out a quick Covid symptoms survey before I entered and another upon arrival. Before the appointment, I was given a simple questionnaire to fill out to note preferences, areas they should focus on in my massage, and it was quick and straightforward.