Luxury Nails Spa

Positive: Cleanliness, Professionalism, Punctuality, QualityI’m usually a walk in and I love how quickly they sit me. I enjoy the massage chairs (it’s a big factor for me). I did gel manicure and they applied a good amount of coating. My nails usually last 3 weeks or more. And my favorite part, they have a loyalty program, after 10 visits, I got a $20 discount on my nails today

I’m usually a walk in and I love how quickly they sit me. I enjoy the massage chairs (it’s a big factor for me). I did gel manicure and they applied a good amount of coating. My nails usually last 3 weeks or more. And my favorite part, they have a loyalty program, after 10 visits, I got a $20 discount on my nails today

Critical: Cleanliness, Professionalism, Quality, ValueThe service is terrible! The lady didn’t even greet me. The nail filling was uneven and as much as I tried to explain it to her, she continued doing the same. The color used for my toes did not match the olor of the deep. They aregued that it never matches. Then that is something they should advertise everywhere. Additionally, there are no towels nor paper towels to dry your hands with, after the wash. Terrible service! :(Services: Dip powder, Pedicure, ManicureThe service is terrible! The lady didn’t even greet me. The nail filling was uneven and as much as I tried to explain it to her, she continued doing the same. The color used for my toes did not match the olor of the deep. They aregued …More

The service is terrible! The lady didn’t even greet me. The nail filling was uneven and as much as I tried to explain it to her, she continued doing the same. The color used for my toes did not match the olor of the deep. They aregued that it never matches. Then that is something they should advertise everywhere. Additionally, there are no towels nor paper towels to dry your hands with, after the wash. Terrible service! 🙁

Critical: ProfessionalismI visit this salon before my trip to Vegas and had a wonderful experience. Spider did my full set acrylic nails and they looked amazing. I just called today at 12:47 pm to book an appointment for a refill and pedicure. The lady by the name of Vivian was rude and unprofessional. She lectured me because I did not mention who I preferred for my acrylic refill. There is absolutely no reason any paying customer should be treated with such disrespectful attitude. Her final words were, “Do you want it or not I am busy. I told her how I felt about her attitude and she completely disregarded me. I asked her if she was the salon owner and she replied no I am the manager. I will not visit this salon for having a manger who is rude and disrespectful to customers.Services: Pedicure, Acrylic nailsI visit this salon before my trip to Vegas and had a wonderful experience. Spider did my full set acrylic nails and they looked amazing. I just called today at 12:47 pm to book an appointment for a refill and pedicure. The lady by the …More

I visit this salon before my trip to Vegas and had a wonderful experience. Spider did my full set acrylic nails and they looked amazing. I just called today at 12:47 pm to book an appointment for a refill and pedicure. The lady by the name of Vivian was rude and unprofessional. She lectured me because I did not mention who I preferred for my acrylic refill. There is absolutely no reason any paying customer should be treated with such disrespectful attitude. Her final words were, “Do you want it or not I am busy. I told her how I felt about her attitude and she completely disregarded me. I asked her if she was the salon owner and she replied no I am the manager. I will not visit this salon for having a manger who is rude and disrespectful to customers.

Critical: ProfessionalismI came here once and loved how Nina did my nails and my experience. Sadly today i felt like the owner was consistently being rude to me for no reason. I felt so uncomfortable, almost like she was badgering me. I called to setup my appointment with Nina and was told that she was available at 2pm. I was not asked what service I wanted. I arrived at 1:45 to be early and was not helped until 2:30pm. When the manager saw that I had dip she approached me in a confrontational manner telling me that I should’ve told her I was doing dip and not a manicure which I don’t know at what point I could have told her because she never asked when I called what I was doing. When I told her they never asked me what service I wanted she then told me that that’s not true because she always asks. I stayed quiet because I did not want to argue with her. Then I asked Nina later on if she could remove my cuticles which she did for me the first time that I came and I was charged only $5 for that service. The manager then interrupts my conversation and says that I will be charged $10 for the service. I explain to her that last time I came I was charged only $5 and then she said that they can only do it for $5 if I don’t soak. I agreed because I did not want to go back and forth but the first time I came they did soak my hands and remove the cuticles for $5. Then when paying the manager did not ask if I wanted to leave a tip and told me to bring cash for tip in the future again in a confrontational manner. I feel like she had an issue with me and I’m not sure why but after my experience here I will not be back. Honestly there are much better nail salons that charge less and are rude to their customers for no reason.Services: Pedicure, ManicureI came here once and loved how Nina did my nails and my experience. Sadly today i felt like the owner was consistently being rude to me for no reason. I felt so uncomfortable, almost like she was badgering me. I called to setup my …More

I came here once and loved how Nina did my nails and my experience. Sadly today i felt like the owner was consistently being rude to me for no reason. I felt so uncomfortable, almost like she was badgering me. I called to setup my appointment with Nina and was told that she was available at 2pm. I was not asked what service I wanted. I arrived at 1:45 to be early and was not helped until 2:30pm. When the manager saw that I had dip she approached me in a confrontational manner telling me that I should’ve told her I was doing dip and not a manicure which I don’t know at what point I could have told her because she never asked when I called what I was doing. When I told her they never asked me what service I wanted she then told me that that’s not true because she always asks. I stayed quiet because I did not want to argue with her. Then I asked Nina later on if she could remove my cuticles which she did for me the first time that I came and I was charged only $5 for that service. The manager then interrupts my conversation and says that I will be charged $10 for the service. I explain to her that last time I came I was charged only $5 and then she said that they can only do it for $5 if I don’t soak. I agreed because I did not want to go back and forth but the first time I came they did soak my hands and remove the cuticles for $5. Then when paying the manager did not ask if I wanted to leave a tip and told me to bring cash for tip in the future again in a confrontational manner. I feel like she had an issue with me and I’m not sure why but after my experience here I will not be back. Honestly there are much better nail salons that charge less and are rude to their customers for no reason.

Critical: Professionalism, Quality, ValueUnprofessional, uneducated and disgraceful to their own culture of humility. The absolute worst customer service in my experience of nail salons. I have been berated, insulted and told to shut my mouth while sitting in the customers chair. You read that correctly, in the customers chair!!! There is no respect for customers or the artwork that they do. If Vivian THE MANAGER, had the decency to speak full sentences with articulating dialogue with some form of manners I might have come back but this is the end of the line for me. Stay away from this trashy place.Service: Dip powderUnprofessional, uneducated and disgraceful to their own culture of humility. The absolute worst customer service in my experience of nail salons. I have been berated, insulted and told to shut my mouth while sitting in the customers chair. …More

Unprofessional, uneducated and disgraceful to their own culture of humility. The absolute worst customer service in my experience of nail salons. I have been berated, insulted and told to shut my mouth while sitting in the customers chair. You read that correctly, in the customers chair!!! There is no respect for customers or the artwork that they do. If Vivian THE MANAGER, had the decency to speak full sentences with articulating dialogue with some form of manners I might have come back but this is the end of the line for me. Stay away from this trashy place.