Kraken BarberShop

Positive: Cleanliness, Professionalism, Punctuality, Quality, ValueI’ve been coming to this barbershop since it opened years ago. I normally see Savannah since she’s been my barber for almost 7 years, but anyone that they have working there I trust with my hair. They’re always polite, professional, clean and provide the best attention to detail in Utah. Being a barber is an art and they’re masters of their craft. I wish I could give them more than 5 stars.Services: Beard trim, HaircutI’ve been coming to this barbershop since it opened years ago. I normally see Savannah since she’s been my barber for almost 7 years, but anyone that they have working there I trust with my hair. They’re always polite, professional, clean …More

I’ve been coming to this barbershop since it opened years ago. I normally see Savannah since she’s been my barber for almost 7 years, but anyone that they have working there I trust with my hair. They’re always polite, professional, clean and provide the best attention to detail in Utah. Being a barber is an art and they’re masters of their craft. I wish I could give them more than 5 stars.

Positive: Cleanliness, Professionalism, Punctuality, Quality, ValueI never write reviews but I just wanted the world to know that D gives the best haircuts I have had my entire life. He is an artist with the hair, very professional and personable. I highly recommend getting a haircut from him. I dont trust any other barber. Do yourself a favor and try him out.

I never write reviews but I just wanted the world to know that D gives the best haircuts I have had my entire life. He is an artist with the hair, very professional and personable. I highly recommend getting a haircut from him. I dont trust any other barber. Do yourself a favor and try him out.

Positive: Cleanliness, Professionalism, Quality, ValueWhen I first moved to SLC I really struggled to find a good barber that I felt was worth the money. Haircuts in SLC are steeper than were I am from, so I felt disappointed with a lot of the local offerings that I was trying out. Then I finally found Kraken and set an appointment, and was thrilled with the quality of the haircut. Savannah did a fantastic job, was fun to work with, and very fairly priced for how good of a job she did! Kraken has certainly earned my repeat business!When I first moved to SLC I really struggled to find a good barber that I felt was worth the money. Haircuts in SLC are steeper than were I am from, so I felt disappointed with a lot of the local offerings that I was trying out. Then I …More

When I first moved to SLC I really struggled to find a good barber that I felt was worth the money. Haircuts in SLC are steeper than were I am from, so I felt disappointed with a lot of the local offerings that I was trying out. Then I finally found Kraken and set an appointment, and was thrilled with the quality of the haircut. Savannah did a fantastic job, was fun to work with, and very fairly priced for how good of a job she did! Kraken has certainly earned my repeat business!

Critical: ProfessionalismHORRIBLE customer service.I had an appointment and I was in a car crash the morning before my appointment so I wasn’t able to make it. I tried texting the number they said to contact if something came up with less than 24 hours from your appointment. They charge a 50$ fee if you don’t cancel your appointment a day in advance and you can’t make it. I was charged this $50 fee which I guess I can understand but given the circumstances I thought I felt I shouldn’t be punished for something outside my control I mean I understand that their time is valuable but what was I supposed to do? I did everything I could to straighten out the situation but this isn’t even the worst part.I texted the number listed and informed them of the situation and explained I wouldn’t be able to make it. I never got a response. The appointment comes and passes and I get an email saying “You didn’t make your appointment and you were listed as a no call no show.” This made absolutely no sense as I very clearly tried contacting them and they completely ignored me. I still haven’t gotten a response and it’s been over 2 weeks.I even sent them an email outline the same thing and included the screenshot of the text I send and I STILL DIDN’T GET A RESPONSE. It has now been over 2 weeks since I sent the text and a week since I sent the email and I have yet to get a response.I am beyond disappointed with this barber shop. Very unprofessional to list 2 forms of contact and not respond on either of them then send an email saying I didn’t try contacting them? Would not recommend. The price you pay is no where near the customer service you should get.Services: Straight razor shave, Long haircutHORRIBLE customer service.I had an appointment and I was in a car crash the morning before my appointment …More

HORRIBLE customer service.