Kona Spa Nails

Critical: Professionalism, QualityI called and made a reservation for 3 pedicures and 2 manicures the day that we came. We got there right on time, and told them that one of us actually wanted to get acrylic manicure done. They told her to sit in the seat, and so she did thinking she was going to get her nails done. Me and my other friend went and sat down next to each other, getting our toes done. I was trying to talk to my nail lady and it was hard for her to understand. I asked her how much longer it was going to take for my friend to get her acrylics done, and she said there was only one worker that does acrylics. 10 minutes went by, so I asked again. She said 5 minutes. I asked if she could just get gel manicure done instead, since she was on a time crunch and just wanted gel. She then said that there was no available workers. This is when I reminded her that I had made the reservation earlier today for 3 PEOPLE. Yet there was no one for her to get her nails done. At this point, 30 minutes had gone by. Once 45 minutes had gone by, they said that they could do the acrylics. She told them that she didn’t have enough time anymore and I reminded them that she waited 45 minutes. After my other friend got her nails done, she showed me them and said how her nail girl had pushed her nail into the fan, and hadn’t realized she messed her nail up. We were all so fed up at that point that we just left (after paying of course) but we definitely are not going back there again. Very poor service, bad customer service, and overall bad experience.Services: Pedicure, ManicureI called and made a reservation for 3 pedicures and 2 manicures the day that we came. We got there right on time, and told them that one of us actually wanted to get acrylic manicure done. They told her to sit in the seat, and so she did …More

I called and made a reservation for 3 pedicures and 2 manicures the day that we came. We got there right on time, and told them that one of us actually wanted to get acrylic manicure done. They told her to sit in the seat, and so she did thinking she was going to get her nails done. Me and my other friend went and sat down next to each other, getting our toes done. I was trying to talk to my nail lady and it was hard for her to understand. I asked her how much longer it was going to take for my friend to get her acrylics done, and she said there was only one worker that does acrylics. 10 minutes went by, so I asked again. She said 5 minutes. I asked if she could just get gel manicure done instead, since she was on a time crunch and just wanted gel. She then said that there was no available workers. This is when I reminded her that I had made the reservation earlier today for 3 PEOPLE. Yet there was no one for her to get her nails done. At this point, 30 minutes had gone by. Once 45 minutes had gone by, they said that they could do the acrylics. She told them that she didn’t have enough time anymore and I reminded them that she waited 45 minutes. After my other friend got her nails done, she showed me them and said how her nail girl had pushed her nail into the fan, and hadn’t realized she messed her nail up. We were all so fed up at that point that we just left (after paying of course) but we definitely are not going back there again. Very poor service, bad customer service, and overall bad experience.

Critical: Quality, Value- Tips Must be Cash- Cut between my toes with their nail (they were wearing gloves)- Nail polish smudged after 1 hour of drying. (Hands)- Toe nail polish came off of toe once we got home because I was checking the injury between my toes.- 3 days later many chips & cracks & unevenness of polish.- $75 for all this not including tip.Photos from 3 days later.Services: Pedicure, Manicure- Tips Must be Cash- Cut between my toes with their nail (they were wearing gloves)- Nail polish smudged after 1 hour of drying. (Hands) …More

– Tips Must be Cash

Positive: Cleanliness, Professionalism, Punctuality, QualityMary did a very professional and efficient manicure – Acrylic nails that I am so pleased. I was so happy that I had a pedicure with Lynn, also very professional and caring. I would highly recommend this nail spa!Services: Acrylic nails, Manicure

Mary did a very professional and efficient manicure – Acrylic nails that I am so pleased. I was so happy that I had a pedicure with Lynn, also very professional and caring. I would highly recommend this nail spa! Acrylic nails, Manicure