Kensington Day Spa

Critical: Communication, QualityWhen I walked in I asked how much the removal would cost she quoted me $10.I then asked how much a gel manicure and a regular manicure would cost.I said I would like the regular manicure plus removal. It took a lot longer than I anticipated for the removal process, I let them know that I was no longer going to do the manicure due to lack of time. She then said I had to pay $15 for the polish removal. I asked why the price change because she originally quoted me 10, and she said because I was no longer getting a discount with the package deal. I pointed out that when I first approached I wasn’t asking for a package I simply asked how much the removal would cost but she stuck with her guns and said that it was going to be $15 now because she wasn’t giving me any discount.After they finish the removal I still have leftover dip polish on my nails, I pointed this out and she removed some but not all. So, I paid $15 for removal AND still have stuff on my nails.Stay away.When I walked in I asked how much the removal would cost she quoted me $10.I then asked how much a gel manicure and a regular manicure would cost. …More

When I walked in I asked how much the removal would cost she quoted me $10.

Critical: Communication, Professionalism, QualityIf I could give this place a negative zero I would. My nails look an absolute mess!! I came in for my birthday was reference photo. Jenny, one of the nail techs, tells me that she couldn’t do the design. The design was a line of white nail polish. She then tells me “maybe you should go to another place if you want that” with the rudest attitude. I’ve never heard of a nail salon that doesn’t do designs. After being completely stubborn, I give her a reference photo of a watered down version of what I actually wanted. She starts off completely. She cuts them in the shape I wanted, coffin, and everything. After she applied the acrylic powder on my nails, she completely doesn’t file or reshape my nails. My nails were rectangles after she applied the powder. I had to constantly tell her to reshape my nail and file it down! Everytime was no where near the shape I wanted. The end shapes was NOWHERE NEAR COFFIN! I looks like rectangles were glued to my fingers. The nails were also bulky, rising off or my actual nail and the design was completely wrong!!! All 10 of my nails are different shapes…! None of them are COFFIN!! I then ask if it would be possible for me to get them redone correctly without a charge and they straight up said no. They only gave me a $10 refund when I paid $35 plus a $5 tip!! I’m never going here again. The only thing they know how to do is a regular manicure that’s it!! If you what acrylics or gel, please, I’m begging you, DONT GO HERE!!If I could give this place a negative zero I would. My nails look an absolute mess!! I came in for my birthday was reference photo. Jenny, one of the nail techs, tells me that she couldn’t do the design. The design was a line of white nail …More

If I could give this place a negative zero I would. My nails look an absolute mess!! I came in for my birthday was reference photo. Jenny, one of the nail techs, tells me that she couldn’t do the design. The design was a line of white nail polish. She then tells me “maybe you should go to another place if you want that” with the rudest attitude. I’ve never heard of a nail salon that doesn’t do designs. After being completely stubborn, I give her a reference photo of a watered down version of what I actually wanted. She starts off completely. She cuts them in the shape I wanted, coffin, and everything. After she applied the acrylic powder on my nails, she completely doesn’t file or reshape my nails. My nails were rectangles after she applied the powder. I had to constantly tell her to reshape my nail and file it down! Everytime was no where near the shape I wanted. The end shapes was NOWHERE NEAR COFFIN! I looks like rectangles were glued to my fingers. The nails were also bulky, rising off or my actual nail and the design was completely wrong!!! All 10 of my nails are different shapes…! None of them are COFFIN!! I then ask if it would be possible for me to get them redone correctly without a charge and they straight up said no. They only gave me a $10 refund when I paid $35 plus a $5 tip!! I’m never going here again. The only thing they know how to do is a regular manicure that’s it!! If you what acrylics or gel, please, I’m begging you, DONT GO HERE!!

Critical: QualityI’m going to start off by saying I was in a pinch and this was the only nail salon open on the day I needed my nails done and have never been here before. I was able to get in immediately and there was no waiting since there was only 1 other customer and 4 nail technicians.The first red flag was when my temperature was taken they said 95 and ushered me inside. If they are actually checking temperatures and a person had a temperature of 95 they should go to the ER ASAP so I do not think their device is accurate, which makes me wary of their other COVID precautions.First, I had my acrylic nails removed. This was EXTREMELY painful! This place does not soak off nails, despite my request, they ply them off with metal tools and jam an acrylic nail between your nails and the acrylics. I’ve had other places do this, but have never had such a painful experience as I did here. Giving 2 stars as opposed to 1 because I will admit my nails were short underneath, but the nail technician reminded me multiple times it was so painful because my nails were so short.I also asked for a clear manicure and cuticle removal. I didn’t think it could get much worse, but I left with rough and bleeding cuticles. Some cuticles were cut overly close into the skin, which left me bleeding and others were untrimmed and left jagged. I kept waiting for these to be cleaned up and they never were.My clear “manicure” involved 1 coat of clear polish, and a rough filing. I had to ask several times if she could please file my nails because each time I asked she would only do 1 or 2 and never actually filed all the nails. By this point, I was tired and just paid $40, went home and filed all my nails and cleaned up my remaining cuticles on my own.I’m going to start off by saying I was in a pinch and this was the only nail salon open on the day I needed my nails done and have never been here before. I was able to get in immediately and there was no waiting since there was only 1 …More

I’m going to start off by saying I was in a pinch and this was the only nail salon open on the day I needed my nails done and have never been here before. I was able to get in immediately and there was no waiting since there was only 1 other customer and 4 nail technicians.

Positive: Professionalism, QualityI love this local business! I’m not a gel gal, so I can’t speak to those services. For a classic mani-pedi with friendly service, you can’t beat the price or convenience. I only give it 4 stars for the ambiance. This doesn’t feel spa-like as the name implies, especially since they installed a TV with sports usually playing. It is definitely a nail salon.I love this local business! I’m not a gel gal, so I can’t speak to those services. For a classic mani-pedi with friendly service, you can’t beat the price or convenience. I only give it 4 stars for the ambiance. This doesn’t feel …More

I love this local business! I’m not a gel gal, so I can’t speak to those services. For a classic mani-pedi with friendly service, you can’t beat the price or convenience. I only give it 4 stars for the ambiance. This doesn’t feel spa-like as the name implies, especially since they installed a TV with sports usually playing. It is definitely a nail salon.