JCPenney Salon

Critical: ProfessionalismChanged my review from a 1 to a 3 due to management being willing to correct the error/incident . I Paid $165 for a senior to do my roots (I get my hair done every few months and I have fine, silky blonde hair). When he was finished my hair was orange, yellow, and still had dye in it! It was fried and was the worst I have ever had my hair done. I was there for at least five hours as another girl tried to repair the damage and while she still did her best, I left with yellow, mix matched hair. Management was able to refund my money and supply me with products to try and make my hair back to its silky self, it’s been a long process and I will not return to a Penny’s salon but changed rating since they were at least willing to work out a solution as I left the place in tears as my hair was damaged. Please do your research on who does your hair as I wouldn’t want any one else to have to go through what I did.Edit:Year later, with professional stylist and get my roots touched up once a month. My stylist is STILL trying to repair the damage that caused the sides of my hair to fall out. If you cannot do blonde, don’t pretend y can! Highly unprofessional.Changed my review from a 1 to a 3 due to management being willing to correct the error/incident . I Paid $165 for a senior to do my roots (I get my hair done every few months and I have fine, silky blonde hair). When he was finished my hair …More

Changed my review from a 1 to a 3 due to management being willing to correct the error/incident . I Paid $165 for a senior to do my roots (I get my hair done every few months and I have fine, silky blonde hair). When he was finished my hair was orange, yellow, and still had dye in it! It was fried and was the worst I have ever had my hair done. I was there for at least five hours as another girl tried to repair the damage and while she still did her best, I left with yellow, mix matched hair. Management was able to refund my money and supply me with products to try and make my hair back to its silky self, it’s been a long process and I will not return to a Penny’s salon but changed rating since they were at least willing to work out a solution as I left the place in tears as my hair was damaged. Please do your research on who does your hair as I wouldn’t want any one else to have to go through what I did.

Critical: Professionalism, Punctuality, ValueI had an 11:00 appointment with Pauline. She didn’t arrive until 11:15 so I sat and waited for her to saunter into the salon. She finally brings me back and goes to wash my hair. She puts some conditioner in and tells me to wait 2 minutes. She then proceeded to do her own hair and style and blow dry it for over 10 minutes while I’m sitting there waiting and watching her do her own hair. She finally comes over and finishes my hair then cuts it quickly and bliwdries it and starts speeding up for her next appointment that was there. She was rude a few times. I signed up and paid extra for a good experience 3she used that time to do her own freaking hair, not mine. My first and only time. Don’t go to Pauline. Not worth $50 at all!! I’ve never had that poor quality of service before!I had an 11:00 appointment with Pauline. She didn’t arrive until 11:15 so I sat and waited for her to saunter into the salon. She finally brings me back and goes to wash my hair. She puts some conditioner in and tells me to wait 2 minutes. …More

I had an 11:00 appointment with Pauline. She didn’t arrive until 11:15 so I sat and waited for her to saunter into the salon. She finally brings me back and goes to wash my hair. She puts some conditioner in and tells me to wait 2 minutes. She then proceeded to do her own hair and style and blow dry it for over 10 minutes while I’m sitting there waiting and watching her do her own hair. She finally comes over and finishes my hair then cuts it quickly and bliwdries it and starts speeding up for her next appointment that was there. She was rude a few times. I signed up and paid extra for a good experience 3she used that time to do her own freaking hair, not mine. My first and only time. Don’t go to Pauline. Not worth $50 at all!! I’ve never had that poor quality of service before!