International Orange at Marin

Critical: Communication, QualityUsed to love this place when it was on Fillmore Street. Went in for a recent signature massage in Marin, and sadly was quite disappointed. The massage therapist rushed the appointment, and when I asked if she could apply more pressure, her response was: “I’m just getting started.” Unfortunately the pressure remained light for the duration of the 90-minute massage. The visit also felt mechanical (which was especially unexpected given how long we’ve been in social isolation with the pandemic) rather than warm and welcoming. Sort of a next, check, next, check vibe. Sauna was missing tools to add steam/increase heat. Finally, upon checkout and payment, I was asked how the service was. I replied, “okay.” The clerk didn’t ask for more information, what could be improved, or seem phased at all by my response. She simply asked how much did I want to leave in gratuity. In sum, the experience didn’t leave me desiring a trip back (commuting from SF) or merit the cost for the experience. Much better options in SF in the $200-$300 range IMO. I get it (firsthand) that it’s its own adventure returning to providing services post-pandemic. I simply expected a more consumer-friendly professional experience given the human-centric nature of the business and the reputation of the brand.Used to love this place when it was on Fillmore Street. Went in for a recent signature massage in Marin, and sadly was quite disappointed. The massage therapist rushed the appointment, and when I asked if she could apply more pressure, her …More

Used to love this place when it was on Fillmore Street. Went in for a recent signature massage in Marin, and sadly was quite disappointed. The massage therapist rushed the appointment, and when I asked if she could apply more pressure, her response was: “I’m just getting started.” Unfortunately the pressure remained light for the duration of the 90-minute massage. The visit also felt mechanical (which was especially unexpected given how long we’ve been in social isolation with the pandemic) rather than warm and welcoming. Sort of a next, check, next, check vibe. Sauna was missing tools to add steam/increase heat. Finally, upon checkout and payment, I was asked how the service was. I replied, “okay.” The clerk didn’t ask for more information, what could be improved, or seem phased at all by my response. She simply asked how much did I want to leave in gratuity. In sum, the experience didn’t leave me desiring a trip back (commuting from SF) or merit the cost for the experience. Much better options in SF in the $200-$300 range IMO. I get it (firsthand) that it’s its own adventure returning to providing services post-pandemic. I simply expected a more consumer-friendly professional experience given the human-centric nature of the business and the reputation of the brand.

Critical: Communication, ProfessionalismVery disappointing. 1. My wife booked a surprise massage for me for Christmas and despite explicitly telling staff NOT to send me a text on my phone, they went ahead and sent a message ruining the surprise gift. 2. Despite my wife calling the morning of my scheduled massage and receiving confirmation of my appointment, I was told that there was no record of an appointment when I presented to the appointment.Very disappointing. 1. My wife booked a surprise massage for me for Christmas and despite explicitly telling staff NOT to send me a text on my phone, they went ahead and sent a message ruining the surprise gift. 2. Despite my wife calling …More

Very disappointing. 1. My wife booked a surprise massage for me for Christmas and despite explicitly telling staff NOT to send me a text on my phone, they went ahead and sent a message ruining the surprise gift. 2. Despite my wife calling the morning of my scheduled massage and receiving confirmation of my appointment, I was told that there was no record of an appointment when I presented to the appointment.