High Tech Nails

Critical: Professionalism, QualityI got a pedicure and manicure done here two weeks ago (acrylic tips with dipping powder) for my brothers wedding. I got the manicure on Saturday and by Wednesday three of the nails had come completely off (pictures attached). I was in FL for the wedding so I couldn’t come back into High Tech Nails to get them fixed. I had to pay to have the other nails removed before the wedding only 3 days after paying $45 to have them put on. Aside from the poor quality manicure, I am most disappointed with the customer service response I received when I called. The owner was not apologetic in anyway and offered no refund or compassion or anyway to make right the situation. She just said I should have come in to have it fixed and since I didn’t, there was nothing she could do. I was in FL for my brothers wedding, so I was not able to come back in to get them fixed and my husband called as soon as we returned.Giving a rating of one due in part to the poor quality, but mostly because of the poor customer service. To not even have received an apology for the manicure chipping three days later and right before a wedding, was very unprofessional. Nothing was down to make right the wrong- I wouldn’t recommend spending your money here.UPDATE: In response to the owners comments, we did contact them within 14 days of service, but also explained in our call to them that we were out of town just after the appointment for a wedding and there was no way to correct the issue at their nail salon. It doesn’t seem like they took the time to listen to my concerns either in my review here or in the phone call we placed.Services: Acrylic nails, PedicureI got a pedicure and manicure done here two weeks ago (acrylic tips with dipping powder) for my brothers wedding. I got the manicure on Saturday and by Wednesday three of the nails had come completely off (pictures attached). I was in FL …More

I got a pedicure and manicure done here two weeks ago (acrylic tips with dipping powder) for my brothers wedding. I got the manicure on Saturday and by Wednesday three of the nails had come completely off (pictures attached). I was in FL for the wedding so I couldn’t come back into High Tech Nails to get them fixed. I had to pay to have the other nails removed before the wedding only 3 days after paying $45 to have them put on. Aside from the poor quality manicure, I am most disappointed with the customer service response I received when I called. The owner was not apologetic in anyway and offered no refund or compassion or anyway to make right the situation. She just said I should have come in to have it fixed and since I didn’t, there was nothing she could do. I was in FL for my brothers wedding, so I was not able to come back in to get them fixed and my husband called as soon as we returned.