HARMONY NAIL CARE & SPA

Critical: Professionalism, Quality, ValueI used to really love this salon even though the prices are pretty high because the quality was worth it. Unfortunately times have changed. I went today to get a pedicure, manicure with gel polish, and decided to splurge and treat myself to a facial that was supposed to tone and moisturize. The technician left the room at least five times during my facial and the facial consisted of her rubbing oil on my face and then a quick mud mask. The best part of that was the scalp massage however it wasn’t worth $60! Not to mention my face feels more dried out than it did when I went in. Add to that…. Imagine my surprise when I went to pay and I was informed that the technician decided to give me $10 off my pedicure since I am an amputee and only have one leg. When I told her that one leg should equate to half the price she shook her head and told me no they don’t do it that way but they were willing to give me $10 off of the $50 pedicure…. I told her she would have to explain to me how they justified that price and she answered simply with that’s what we charge. I ended up paying half price because I am persistent but that led to all of the technicians standing in a circle talking to one another in their language looking at me as I packed up my stuff to go. I’m very disappointed that I even had to go through the embarrassment of having the conversation in front of other customers about why I didn’t think I should have to pay full price when I only have one leg. When the quality of the service has gone as downhill as this salon has it is shocking to me that they still charge the outrageous prices that they do but to be so blatantly unfair and disrespectful is a whole new level of disappointment. Never again!I used to really love this salon even though the prices are pretty high because the quality was worth it. Unfortunately times have changed. I went today to get a pedicure, manicure with gel polish, and decided to splurge and treat myself to …More

I used to really love this salon even though the prices are pretty high because the quality was worth it. Unfortunately times have changed. I went today to get a pedicure, manicure with gel polish, and decided to splurge and treat myself to a facial that was supposed to tone and moisturize. The technician left the room at least five times during my facial and the facial consisted of her rubbing oil on my face and then a quick mud mask. The best part of that was the scalp massage however it wasn’t worth $60! Not to mention my face feels more dried out than it did when I went in. Add to that…. Imagine my surprise when I went to pay and I was informed that the technician decided to give me $10 off my pedicure since I am an amputee and only have one leg. When I told her that one leg should equate to half the price she shook her head and told me no they don’t do it that way but they were willing to give me $10 off of the $50 pedicure…. I told her she would have to explain to me how they justified that price and she answered simply with that’s what we charge. I ended up paying half price because I am persistent but that led to all of the technicians standing in a circle talking to one another in their language looking at me as I packed up my stuff to go. I’m very disappointed that I even had to go through the embarrassment of having the conversation in front of other customers about why I didn’t think I should have to pay full price when I only have one leg. When the quality of the service has gone as downhill as this salon has it is shocking to me that they still charge the outrageous prices that they do but to be so blatantly unfair and disrespectful is a whole new level of disappointment. Never again!

Critical: QualityI had dip nails, it took 1 1/2 hours. Within 3 days, my nails started to crack. I went in a week later to have them fixed, costing me another hour. She filled them with acrylic even though I asked her and she said it was dip. They were very kind and fixed them without a problem but I had to get color on my nails even though I had paid for a French, which is more expensive. When I got them removed from a different salon, the girl asked why I had dip and acrylic. I also discovered fungus had grown on 5 nails where they had done the acrylic fill. Unfortunately, it’s not my first negative experience here and I will not be back.Service: ManicureI had dip nails, it took 1 1/2 hours. Within 3 days, my nails started to crack. I went in a week later to have them fixed, costing me another hour. She filled them with acrylic even though I asked her and she said it was dip. They were very …More

I had dip nails, it took 1 1/2 hours. Within 3 days, my nails started to crack. I went in a week later to have them fixed, costing me another hour. She filled them with acrylic even though I asked her and she said it was dip. They were very kind and fixed them without a problem but I had to get color on my nails even though I had paid for a French, which is more expensive. When I got them removed from a different salon, the girl asked why I had dip and acrylic. I also discovered fungus had grown on 5 nails where they had done the acrylic fill. Unfortunately, it’s not my first negative experience here and I will not be back.