HairMasters

Critical: Professionalism, Quality, ValueDo not go to this place if you want colors or ombré. They do not know how to do this. I had gotten my hair ombré from my natural hair color (brown) to red a year back at a different location. When I went in yesterday I asked for her to make my ombré higher and retouch all the red. I showed her the picture and told her I wanted my majority of my hair the bright red from the picture. Only a little of my natural color at the top so that grow out looked natural. She then goes in the back and mixes a color without even showing me color samples or consulting with me on the process. What she should have done to get this color was lighten(bleach my hair) as I have brown hair so the red wouldn’t come out right when just putting red in. Instead she mixed a random red color, came out and immediately started putting foils in my hair. She then decided for some reason without consulting me to do highlights, not the whole head. So she takes 2 HOURS doing these highlights, then towards the end I’m getting extremely confused because she’s just skipping half my head. So I ask “what about all the strands you aren’t doing”. She responds- “oh did you want red in those?” ???? Like what? Yes I want red in those, there was red all on the ends of my hair that is super faded from last time, all I asked was that we extend it and retouch? What on earth made her think I wanted highlights? So for the other half of my head, she just put red on the area that was already red. Therefore giving my hair a highlight affect because she did the other half higher up. After all of this she goes to rinse out my hair and uses HOT water??? Like what? I don’t even know much about hair and I know you’re supposed to use cold water on colored hair??? After all is said and done she doesn’t ask me if I want to get a hair cut. And charges me for all over color+specialty for ombré??? Now look- I was expecting to spend double because I assumed she would bleach then put the red in. So the money isn’t the problem. What pisses me off about this whole situation is she never consulted me, she just started doing all these things, didn’t talk through the process, and completely didn’t understand my request even though I showed her a picture. If I wanted just red highlights I would have done it myself. I go to salons when it involves bleach because doing that myself scares me.I know I’m at fault for not speaking up when I realized what she was doing wasn’t what I wanted. But situations like that make me uncomfortable and I don’t like complaining. I hoped that it would turn out good and that she knew what she was doing. However it didn’t, and it’s not even close to what I wanted. My hair is now natural brown at the top, with random red-tinted(not even actually the red I wanted) highlights that DONT even look ombré, they look like a 5 year old did it, with a darker red tint at the bottom where she added in the red at the end when I was confused. I hate having to write something like this because the lady was nice and I’m sure her intentions weren’t bad, she just didn’t know what she was doing or didn’t even look at the picture well enough. Just wanted to write this so that other people don’t go have similar problems or maybe she can learn from this and tell the customer she can’t do an ombré since she can’t. I would attach pictures if I could but this won’t let me.Service: Hair coloringDo not go to this place if you want colors or ombré. They do not know how to do this. I had gotten my hair ombré from my natural hair color (brown) to red a year back at a different location. When I went in yesterday I asked for her to make …More

Do not go to this place if you want colors or ombré. They do not know how to do this. I had gotten my hair ombré from my natural hair color (brown) to red a year back at a different location. When I went in yesterday I asked for her to make my ombré higher and retouch all the red. I showed her the picture and told her I wanted my majority of my hair the bright red from the picture. Only a little of my natural color at the top so that grow out looked natural. She then goes in the back and mixes a color without even showing me color samples or consulting with me on the process. What she should have done to get this color was lighten(bleach my hair) as I have brown hair so the red wouldn’t come out right when just putting red in. Instead she mixed a random red color, came out and immediately started putting foils in my hair. She then decided for some reason without consulting me to do highlights, not the whole head. So she takes 2 HOURS doing these highlights, then towards the end I’m getting extremely confused because she’s just skipping half my head. So I ask “what about all the strands you aren’t doing”. She responds- “oh did you want red in those?” ???? Like what? Yes I want red in those, there was red all on the ends of my hair that is super faded from last time, all I asked was that we extend it and retouch? What on earth made her think I wanted highlights? So for the other half of my head, she just put red on the area that was already red. Therefore giving my hair a highlight affect because she did the other half higher up. After all of this she goes to rinse out my hair and uses HOT water??? Like what? I don’t even know much about hair and I know you’re supposed to use cold water on colored hair??? After all is said and done she doesn’t ask me if I want to get a hair cut. And charges me for all over color+specialty for ombré??? Now look- I was expecting to spend double because I assumed she would bleach then put the red in. So the money isn’t the problem. What pisses me off about this whole situation is she never consulted me, she just started doing all these things, didn’t talk through the process, and completely didn’t understand my request even though I showed her a picture. If I wanted just red highlights I would have done it myself. I go to salons when it involves bleach because doing that myself scares me.