Gene Juarez

Critical: Professionalism, QualityI want to start by acknowledging that all of the front desk ladies were lovely. It seemed that communication was lacking on the part of management. I went in for a hair color and cut on May 10th. The cut was spectacular but the moment I got out into the natural light I noticed the blonde I had asked for was stark white. It looked like I had aged and not covered my grays. I came home very upset and called the salon the same day. I explained that the color was white and I would like it redone especially given the price-point of $400 plus dollars for the cut and color. I was disconnected 3 times. By the time someone took down my information they informed me they would not be able to give me a fix until 3 weeks from the day I had my service done, May 31st. I was very upset because that meant working for three weeks with gray hair. The day of the reschedule I mistook the time for 10:30 instead of 10:00. At 10:15 I realized my mistake and headed down to the salon calling on the way. They canceled the appointment which I understood due to being 15 min late but again this was a 3 week schedule out for a redo when I called the day of my appointment very upset. I asked for a call back for a reschedule and did not receive one. I called management multiple times and was told my message was being passed along. Finally I received a call back and was told that I had wasted the salon’s time by being 15 min behind for a redo (which again was scheduled out three weeks from the initial date) I explained that I was still upset with my color and would like to be squeezed in if possible especially given the expense of the service. It has now been a week and no call. This ordeal has spanned from May 10th now to present June 22nd. I have left reference pictures below for what I asked for and what I received. Save your money, this was by far the most unprofessional experience I have ever had and I still will now have to find another place to fix my hair. Other family members who have gone here before for years will not be returning either.Service: Hair coloringI want to start by acknowledging that all of the front desk ladies were lovely. It seemed that communication was lacking on the part of management. I went in for a hair color and cut on May 10th. The cut was spectacular but the moment I got …More

I want to start by acknowledging that all of the front desk ladies were lovely. It seemed that communication was lacking on the part of management. I went in for a hair color and cut on May 10th. The cut was spectacular but the moment I got out into the natural light I noticed the blonde I had asked for was stark white. It looked like I had aged and not covered my grays. I came home very upset and called the salon the same day. I explained that the color was white and I would like it redone especially given the price-point of $400 plus dollars for the cut and color. I was disconnected 3 times. By the time someone took down my information they informed me they would not be able to give me a fix until 3 weeks from the day I had my service done, May 31st. I was very upset because that meant working for three weeks with gray hair. The day of the reschedule I mistook the time for 10:30 instead of 10:00. At 10:15 I realized my mistake and headed down to the salon calling on the way. They canceled the appointment which I understood due to being 15 min late but again this was a 3 week schedule out for a redo when I called the day of my appointment very upset. I asked for a call back for a reschedule and did not receive one. I called management multiple times and was told my message was being passed along. Finally I received a call back and was told that I had wasted the salon’s time by being 15 min behind for a redo (which again was scheduled out three weeks from the initial date) I explained that I was still upset with my color and would like to be squeezed in if possible especially given the expense of the service. It has now been a week and no call. This ordeal has spanned from May 10th now to present June 22nd. I have left reference pictures below for what I asked for and what I received. Save your money, this was by far the most unprofessional experience I have ever had and I still will now have to find another place to fix my hair. Other family members who have gone here before for years will not be returning either.