Easter Nails

Positive: Cleanliness, Professionalism, Punctuality, Quality, ValueI go to Easter Nails because they always do a great job. I have a nail that needs repair because it splits. When they fix it, it lasts for 6 weeks. The staff are very sweet and take pride in their work. Highly recommend! Wendy Wijegunawardana

I go to Easter Nails because they always do a great job. I have a nail that needs repair because it splits. When they fix it, it lasts for 6 weeks. The staff are very sweet and take pride in their work. Highly recommend! Wendy Wijegunawardana

Critical: Professionalism, QualityI have been a patron several times at this establishment and have always felt something when being serviced. My last visit I decided would be my last and wanted to write a review regarding my experience. When I went to the site I read a couple reviews and was disappointed to find similar experiences, but it confirmed what I felt. They really don’t value their customers. I too felt they mistook me for someone else and treated me like I was not a valued customer. I too wonder if “we all look a like” to them.I arrived at 5:30 for a basic manicure. There were only two customers being serviced and several of the techs were doing nothing. The gentleman directed me to sit at a dirty station (that tech was getting her nails done and her station was dirty, apparently from the previous service). I thought that was unprofessional to have a customer wait at a dirty station while other techs were just sitting around. However the tech by the front desk instructed me to go to her station. Long story short, she commences to debated with me about the service I wanted (regular polish verses gel). She even said that if I don’t like the way they remove gel, that I could do it at home before coming in. The entire conversation (tone, body language, and all) made me very I uncomfortable. Another tech (her sister) even chimed in. As I sat getting the manicure, I heard another tech talking another customer and it mimic one of the reviews I read about the business. The entire experience was sub-par and I would caution potential patrons. There are too many nail shops in town to not feel like a valued customer.Service: ManicureI have been a patron several times at this establishment and have always felt something when being serviced. My last visit I decided would be my last and wanted to write a review regarding my experience. When I went to the site I read a …More

I have been a patron several times at this establishment and have always felt something when being serviced. My last visit I decided would be my last and wanted to write a review regarding my experience. When I went to the site I read a couple reviews and was disappointed to find similar experiences, but it confirmed what I felt. They really don’t value their customers. I too felt they mistook me for someone else and treated me like I was not a valued customer. I too wonder if “we all look a like” to them.

Positive: Cleanliness, Professionalism, Punctuality, Quality, ValueThis was my first experience today at Easter Nails. I am so impressed with how my whole visit went today. I had a pedicure and my feet feel and look amazing. All the staff were very friendly and carried on conversation, made me feel welcomed. The shop is very clean, well maintained. There is a huge selection on colors from polish, gels and powders. I was looking for a new salon and I will definitely be going back.This was my first experience today at Easter Nails. I am so impressed with how my whole visit went today. I had a pedicure and my feet feel and look amazing. All the staff were very friendly and carried on conversation, made me feel …More

This was my first experience today at Easter Nails. I am so impressed with how my whole visit went today. I had a pedicure and my feet feel and look amazing. All the staff were very friendly and carried on conversation, made me feel welcomed. The shop is very clean, well maintained. There is a huge selection on colors from polish, gels and powders. I was looking for a new salon and I will definitely be going back.

Critical: ProfessionalismI came in right before 5:30 and there were 2 other people waiting. I was told that I could wait, but they might not have time to do my nails even though they close at 7pm. Irritated, I said “I hope you do because if I wait an hour and a half and don’t get service then I won’t be back”. She snapped back and said “That’s your choice!”. I scratched my name off the list, walked out and drove down the street to Nail Artist where I got my nails done for a lower price, and felt welcome to be there. It amazes me that places like this stay in business. I had every right to be irritated by the fact that I drove all the way to the salon an hour and a half before they closed to basically be told I can wait but might not be seen. Her comment was unnecessary, and let me know my business wasn’t wanted. You should be treated like a customer when you spend money somewhere, not like a nuisance. I wish I read other reviews before going because there are MANY like mine. I waited tables and bartended for 10 years. I understand wanting to go home when people come in right before close, but in the 10 years I worked in the service industry I never let the customer know that. Also, an hour and a half isn’t anywhere near right before close, especially when I can clearly see there are only 2 other people waiting. I won’t be back. Reviewers please take heed to the reviews. Spend your money somewhere that actually wants your business. There are so many nail salons in Columbus.Edit to the nail technician who responded:You are flat out lying.You remember the situation going differently, but you don’t remember telling me, “that’s your choice!” in a extremely snarky tone? Those were your EXACT words. You also failed to mention in your response that the only reason I mentioned that I could go home and wait for a call was because immediately upon entering the salon I was told I would have a long wait. I let you know I had no problem waiting, and still was told I could wait but may not be seen. My entire interaction with you was so unwelcoming. Like I said, you made me very aware that you did not want to provide me with service. I could understand if it was extremely busy, or if it had been closer to close.Instead of being apologetic for inconveniencing your customer you were rude, and as I un accommodating as you possibly could have been. The nail shop I decided to go to after leaving yours had less people working, and more clientele, yet were still accepting walk-in’s 15 minutes before they closed. It’s called providing quality customer service. The fact that you responded just to try and call me out on something you KNOW is true just makes you look worse in my eyes. I don’t usually leave reviews, and I didn’t leave the review because I couldn’t be seen. I left the review specifically because how YOU made me feel as a customer, with the hopes that you might see and think before responding to your next customer so negatively.I came in right before 5:30 and there were 2 other people waiting. I was told that I could wait, but they might not have time to do my nails even though they close at 7pm. Irritated, I said “I hope you do because if I wait an hour and a …More

I came in right before 5:30 and there were 2 other people waiting. I was told that I could wait, but they might not have time to do my nails even though they close at 7pm. Irritated, I said “I hope you do because if I wait an hour and a half and don’t get service then I won’t be back”. She snapped back and said “That’s your choice!”. I scratched my name off the list, walked out and drove down the street to Nail Artist where I got my nails done for a lower price, and felt welcome to be there. It amazes me that places like this stay in business. I had every right to be irritated by the fact that I drove all the way to the salon an hour and a half before they closed to basically be told I can wait but might not be seen. Her comment was unnecessary, and let me know my business wasn’t wanted. You should be treated like a customer when you spend money somewhere, not like a nuisance. I wish I read other reviews before going because there are MANY like mine. I waited tables and bartended for 10 years. I understand wanting to go home when people come in right before close, but in the 10 years I worked in the service industry I never let the customer know that. Also, an hour and a half isn’t anywhere near right before close, especially when I can clearly see there are only 2 other people waiting. I won’t be back. Reviewers please take heed to the reviews. Spend your money somewhere that actually wants your business. There are so many nail salons in Columbus.