E Salon

Critical: Professionalism, PunctualityI went to see balayagebybri for a caramel balayage ; the balayage came out fine. However, I told Brianna I didn’t need a trim which was an included service with the price of $230. So I assumed that she would subtract the cost of the haircut from my bill, she did not and charged me full price. So at the end of my service, I left the salon feeling like I just paid an extra $50 for something I didn’t get. So I came back to the salón to schedule an appointment to receive the haircut I was charged for and she made the appointment. 2 weeks before my appointment I DM Brianna on IG and ask her if we can reschedule to a couple days later. She replies “no I can’t do that”. I thought that was rude and that she could’ve let me know which days worked for her. So I said alright I’ll just keep my appointment. Then ON THE DAY of my appointment she asks if we can move my appointment up an hour and a half (which I didn’t reply to because I didn’t see it) she then messages me again half an hour before my appointment when I’m already on my way (the salón is a half hour drive from where I live) saying she’s running behind and my appointment will be pushed back half an hour(I ended up waiting over an hour). I asked if anyone else could give me my haircut she said “no I could reschedule you for Thursday instead”. Which is funny because when I tried to reschedule before she didn’t say anything about any other availability she had. But now that she’s running behind on her schedule she suddenly has openings.I said “no it’s okay I’m already on my way, I thought you couldn’t do another day and time” she said “well I’m working 12 hours already that day but tried to fit you in if you couldn’t do tonight”. Passive aggressive lol. The whole time I was in her chair her vibe was just negative. Idk if she had a bad day or what but nonetheless it was unprofessional to charge me for services I didn’t get when your price is already very pricey, then to say we can’t reschedule my appointment but last minute say you can’t take me at the time we scheduled, then to have a mopey annoyed attitude our whole appointment. Needless to say will not return or recommend.I went to see balayagebybri for a caramel balayage ; the balayage came out fine. However, I told Brianna I didn’t need a trim which was an included service with the price of $230. So I assumed that she would subtract the cost of the haircut …More

I went to see balayagebybri for a caramel balayage ; the balayage came out fine. However, I told Brianna I didn’t need a trim which was an included service with the price of $230. So I assumed that she would subtract the cost of the haircut from my bill, she did not and charged me full price. So at the end of my service, I left the salon feeling like I just paid an extra $50 for something I didn’t get. So I came back to the salón to schedule an appointment to receive the haircut I was charged for and she made the appointment. 2 weeks before my appointment I DM Brianna on IG and ask her if we can reschedule to a couple days later. She replies “no I can’t do that”. I thought that was rude and that she could’ve let me know which days worked for her. So I said alright I’ll just keep my appointment. Then ON THE DAY of my appointment she asks if we can move my appointment up an hour and a half (which I didn’t reply to because I didn’t see it) she then messages me again half an hour before my appointment when I’m already on my way (the salón is a half hour drive from where I live) saying she’s running behind and my appointment will be pushed back half an hour