Different Strokes

Critical: Professionalism, ValueI never write reviews. I’ve had some really bad customer service experiences and still have never written a review. Just some context to let you, the reader know, that my experience at the barbershop was so bad I needed to share to hopefully keep someone else from experiencing the same.I’m big on customer service, and the staff at this barbershop have poor customer service. This barbershop is not kid-friendly, and has too many lower-level conversations (I.e., talking bad about customers after they leave the barbershop). Decent cut, not worth the poor service. I will not bring my kids back to this establishment. If you are looking for quality customer service and professionalism, this is not the barbershop for you.Context:1. Prior to my kids, getting their haircuts, They were playing video games and the barber made unnecessary comments about video games frying their brains. My kids are very smart and we barely let them play their games. Also, why start our interaction with a negative comment? Many things to say about this, but I’ll move on…..My kids completed their haircuts. The barber isn’t patient and rushes to complete the transaction without asking if I (as the parent) am satisfied with my childrens’ haircut.2. While we were there, a woman and child walk in. They are not greeted; the woman uncomfortably stands near the door with her child, subsequently, after a couple of minutes of awkwardly standing near the entrance and waiting to be assisted by a staff member, the woman is addressed as if she’s a nuisance to the shop rather than welcoming her and inquiring about her needs in the establishment. It was sad to watch. Terrible.3. A gentleman who is going bald asks for a haircut. Once the man leaves the shop, the barber cutting his hair begins to talk about him going bald and it being pointless for him to preserve his hair. Suppose he chooses to shave or keep his hair, It’s his personal choice, and he shouldn’t be jokingly conversed about after leaving the shop.4. No filter, women walking back and forth from the BMV were a constant conversation.Again, if the customer service experience matters to you, DO NOT GO TO THIS BARBERSHOP.I never write reviews. I’ve had some really bad customer service experiences and still have never written a review. Just some context to let you, the reader know, that my experience at the barbershop was so bad I needed to share to …More

I never write reviews. I’ve had some really bad customer service experiences and still have never written a review. Just some context to let you, the reader know, that my experience at the barbershop was so bad I needed to share to hopefully keep someone else from experiencing the same.