Cool Renewal Spa

Positive: Cleanliness, Professionalism, PunctualityI had a great experience at this location. The office was always clean, neat and welcoming. It was always quiet and relaxing. No other customers were there. The ladies are all very nice. They answer all of your questions and tell you how everything works in detail. They talked me through the process, and everything they said was accurate to my experience. I was able to see great results from the before and after pictures. The one and only complaint is that there were little to no example photos of women of color. I was looking for that as a customer to get an idea of whether the procedure would have different results on a darker skin tone. The lady assured me it would not. She seemed impressed with my progress and pictures and mentioned that they would make good examples. They don’t have to use mine, but I think they should consider adding more men or women of color to the portfolio and website. Other than that, I highly recommend this place. They make you feel like a friend and very comfortable the entire time!!!I had a great experience at this location. The office was always clean, neat and welcoming. It was always quiet and relaxing. No other customers were there. The ladies are all very nice. They answer all of your questions and tell you how …More

I had a great experience at this location. The office was always clean, neat and welcoming. It was always quiet and relaxing. No other customers were there. The ladies are all very nice. They answer all of your questions and tell you how everything works in detail. They talked me through the process, and everything they said was accurate to my experience. I was able to see great results from the before and after pictures. The one and only complaint is that there were little to no example photos of women of color. I was looking for that as a customer to get an idea of whether the procedure would have different results on a darker skin tone. The lady assured me it would not. She seemed impressed with my progress and pictures and mentioned that they would make good examples. They don’t have to use mine, but I think they should consider adding more men or women of color to the portfolio and website. Other than that, I highly recommend this place. They make you feel like a friend and very comfortable the entire time!!!

Positive: Communication, ProfessionalismThis was my consultation visit, so I went in with only surface knowledge of how things worked. Kari was very patient as she measured my areas of concern and answered my questions. We moved from an exam room to the consult room where she explained costs, and financing options Finally, I saw a procedure room, additional before and after pictures, and discussed what my expected results could be. Very thorough and informative.This was my consultation visit, so I went in with only surface knowledge of how things worked. Kari was very patient as she measured my areas of concern and answered my questions. We moved from an exam room to the consult room where she …More

This was my consultation visit, so I went in with only surface knowledge of how things worked. Kari was very patient as she measured my areas of concern and answered my questions. We moved from an exam room to the consult room where she explained costs, and financing options Finally, I saw a procedure room, additional before and after pictures, and discussed what my expected results could be. Very thorough and informative.

Positive: Communication, Professionalism, QualityI am always happy to see Kyleigh, Kari, & other technicians that are there. I’ve had good results from my treatments since January. I still have months for continued fat loss. I am & have always been very healthy & fit. I had just some stubborn areas that need to be frozen away! :)This is a follow-up to the message above. It’s now months later. I look so much better. I was already in shape. Cool Sculpting got rid of my stubborn extra layer of fat. I love Kari & Kyleigh. They’re a pleasure to see & great at their jobs.I am always happy to see Kyleigh, Kari, & other technicians that are there. I’ve had good results from my treatments since January. I still have months for continued fat loss. I am & have always been very healthy & fit. I had just some …More

I am always happy to see Kyleigh, Kari, & other technicians that are there. I’ve had good results from my treatments since January. I still have months for continued fat loss. I am & have always been very healthy & fit. I had just some stubborn areas that need to be frozen away! 🙂

Positive: Communication, Professionalism, QualityMy experience at the Lake Norman location was excellent! Both Kyleigh and Kari were so helpful and great to work with! I can totally see the difference in my body after the sculpting and it was 100% worth every penny.

My experience at the Lake Norman location was excellent! Both Kyleigh and Kari were so helpful and great to work with! I can totally see the difference in my body after the sculpting and it was 100% worth every penny.

Positive: Communication, Professionalism, QualityKylie did an awesome job communicating all the information regarding Cool Sculpting. Resolved the anxiety that I had before my consultation. Would love to do my entire body but will decide on the problem areas we discussed. Thank you so much!

Kylie did an awesome job communicating all the information regarding Cool Sculpting. Resolved the anxiety that I had before my consultation. Would love to do my entire body but will decide on the problem areas we discussed. Thank you so much!

Positive: ProfessionalismThe staff was efficient, professional, and kind!! I never got any high pressure vibes! Facility was clean and staff made certain I was informed about what to expect and kept me comfortable during procedure!!

The staff was efficient, professional, and kind!! I never got any high pressure vibes! Facility was clean and staff made certain I was informed about what to expect and kept me comfortable during procedure!!