Asante Spa

Critical: CommunicationThis place has been a true disappointment. My Husband and I were excited to switch from a gym that our work was paying for at zero cost to us, to paying $160.00 per month to join this sports club with the added amenities.Unfortunately, the amenities are poorly maintained and are never turned on. We love a good sauna and steam room, but it’s embarrassing when you have communicated through e-mail multiple times, given feedback directly to the employees, and posted reviews and they still can’t seem to turn on their sauna and steam rooms for them to be ready for their members.The front desk employee has been very helpful and is super friendly, but has advised there is nothing she can do outside of us contacting the owners of the business. She also filed a formal complaint, but we are still waiting to be contacted back from the multiple e-mails and reviews posted. It was also mentioned the maintenance/janitorial morning crew are not experts at working the sauna and steam rooms and the main person only works Sunday – Wednesday.The amount this “sports club” charges for their facility and amenities does not meet the expectations of a true sports club and is disappointing.Updated: Some improvement. Rooms are working consistently.This place has been a true disappointment. My Husband and I were excited to switch from a gym that our work was paying for at zero cost to us, to paying $160.00 per month to join this sports club with the added amenities. …More

This place has been a true disappointment. My Husband and I were excited to switch from a gym that our work was paying for at zero cost to us, to paying $160.00 per month to join this sports club with the added amenities.

Critical: Communication, Professionalism, QualityExpensive rates for a very limited workout selection, front desk accounting staff is very rude. Requested to cancel membership a month prior and some error was made, when accounting representative Danielle P called and interacted through email she was extremely rude and argumentative. Not extremely happy about paying for a service that was supposed to be cancelled but not end of world however having a representative become combative and argumentative and threaten credit damage through collections is very unprofessional. Will not be a returning client to this gym and will not recommend to anyone local. Cal fit is 12 min away and half the price with more to offer and a staff that doesn’t try to become confrontational over a gym bill.Expensive rates for a very limited workout selection, front desk accounting staff is very rude. Requested to cancel membership a month prior and some error was made, when accounting representative Danielle P called and interacted through …More

Expensive rates for a very limited workout selection, front desk accounting staff is very rude. Requested to cancel membership a month prior and some error was made, when accounting representative Danielle P called and interacted through email she was extremely rude and argumentative. Not extremely happy about paying for a service that was supposed to be cancelled but not end of world however having a representative become combative and argumentative and threaten credit damage through collections is very unprofessional. Will not be a returning client to this gym and will not recommend to anyone local. Cal fit is 12 min away and half the price with more to offer and a staff that doesn’t try to become confrontational over a gym bill.