Alchemy: a hair salon

Positive: Cleanliness, Professionalism, Punctuality, Quality, ValueRachel was professional and extremely nice. She is very knowledgeable and explains her process to you throughout the time you are in her chair. She is the only one I trust with my hair. Having virgin hair, she helped me achieve the color I was looking for without damaging my hair. Definitely recommend for all your hair needs, she won’t disappoint!Rachel was professional and extremely nice. She is very knowledgeable and explains her process to you throughout the time you are in her chair. She is the only one I trust with my hair. Having virgin hair, she helped me achieve the color I …More

Rachel was professional and extremely nice. She is very knowledgeable and explains her process to you throughout the time you are in her chair. She is the only one I trust with my hair. Having virgin hair, she helped me achieve the color I was looking for without damaging my hair. Definitely recommend for all your hair needs, she won’t disappoint!

Positive: Cleanliness, Professionalism, Punctuality, Quality, ValueI’ve been seeing Rachel for years. She’s the only one I trust with my hair! You will not be disappointed by her talent and attention to detail. She’s taken me from black to blonde with step by step processes and my hair has never suffered breakage or bad color. I recently went back to brunette and the color is still brilliant and beautiful. Rachel is by far one of the best hairstylist around.Services: Hairstyling, Hair coloringI’ve been seeing Rachel for years. She’s the only one I trust with my hair! You will not be disappointed by her talent and attention to detail. She’s taken me from black to blonde with step by step processes and my hair has never suffered …More

I’ve been seeing Rachel for years. She’s the only one I trust with my hair! You will not be disappointed by her talent and attention to detail. She’s taken me from black to blonde with step by step processes and my hair has never suffered breakage or bad color. I recently went back to brunette and the color is still brilliant and beautiful. Rachel is by far one of the best hairstylist around.

Positive: Cleanliness, Professionalism, Punctuality, Quality, ValueI’ve always trusted Rachel with my long hair for years! She’s an amazing stylist and so fun to hangout with while getting pampered! Her salon suite is super cute and comfortable especially with the pandemic right now I always feel safe! Highly recommend booking an appointment with her and seeing for yourself!

I’ve always trusted Rachel with my long hair for years! She’s an amazing stylist and so fun to hangout with while getting pampered! Her salon suite is super cute and comfortable especially with the pandemic right now I always feel safe! Highly recommend booking an appointment with her and seeing for yourself!

Positive: Cleanliness, Professionalism, Punctuality, QualityRachel is amazing! I have lived in Arizona for 8 years and had never found the right stylist for me until now. She does a very in depth consultation, and explains every step of the process. My hair has never looked or felt better, I highly recommend trying her out.

Rachel is amazing! I have lived in Arizona for 8 years and had never found the right stylist for me until now. She does a very in depth consultation, and explains every step of the process. My hair has never looked or felt better, I highly recommend trying her out.

Critical: Professionalism, Punctuality, Quality, ValueI am writing this review after my unpleasant experience earlier this fall. Writing out the whole experience to help anyone make an informed decision.Short version:Unprofessional service, overpriced, sub-par products, the cut and style that makes you cry at home Whole experience:I was initially impressed by the multiple 5-star reviews on Google and even more so by the website which is well done and seemingly tells a great story. However, it was smoke in mirrors for me. There were honestly a few flags prior to even getting my haircut that I should have taken at face value and walked out. I didn’t. To begin, I scheduled an appointment a couple of days before the actual haircut. There is an awesome survey that you fill out RE:your hair goals which I thought was a great way to get information about clients. As a data analyst, I was excited and impressed that someone would take the time to create a tool to get to know their client’s needs in this way. This was one of the only positive things/tools I encountered.When you request an appointment you are required to put a card down for reservation and it states that “no-shows” or cancellations will be charged. It also states that you have to wait for the stylist to confirm your appointment. Up until the day of the appointment, I hadn’t received any confirmation or communication. I called the number listed and left several voice messages to find out if I had an appointment or not. I was never called back. Then about 30 minutes before my actual appointment I received confirmation via text message that my appointment was accepted. I was annoyed at the logistics, but was excited to get my haircut by Rachel as there was nothing but glowing reviews and great styles pictured. Plus, I lived 10 minutes away and had taken the day off.When I arrived, (remember as a FIRST TIME customer) I was told by the other stylist that works there that Rachel was taking pictures of a client’s hair. I sit in the hallway and I wait. And wait. And wait. 25 minutes after our scheduled appointment they come back from taking pictures and she begins to tidy up the space without ever acknowledging that I was waiting. A quick, “I’ll be right with you,” etc. Would have been fine. So I pop my head in and introduce myself and let her know (though she saw me) that I was there. I felt quickly dismissed as she stated she wasn’t ready for me yet. She never apologized for the delay or acknowledged that she was the one running behind.To be honest, the minute I sat in the chair she appeared annoyed. From the questions she was asking I realized she hadn’t read a lick of what I had written in that survey days before. We agree on a style and she takes me to the sink to wash. At the time, my hair was long (almost to my waist) and it’s very thick and wavy.I ask her a few questions about my hair and products and again just appears low energy or bothered. She asks how I typically style my hair and I tell her I leave it natural and show the side I part it on. As she is working on my hair (she had already cut some hair or I would have walked out at this exact point), she lets me know that she used the last of her product on the client before me and unfortunately couldn’t blow out my hair as requested. like what!? 1) why would you ever say that 2) why did you accept my appointment if you didn’t have the time, tools, or materials to provide the service advertised on the website?Fast forward lots of other unpleast things. My hair looked like a puff ball with a few nice curls here and there. I had frizz all over. This was about $100! I walked out horrified and immediately put my hair in a ponytail. I kept it tied back for several weeks as I didn’t have the budget for another expensive haircut to fix the mess in the same month. The haircut was just terrible and much more was cut off than we discussed. I was too mad to argue and decided to leave a review once my intense anger had subsided and I could leave a better, more thoughtful review in hopes that this may help someone.Service: HairstylingI am writing this review after my unpleasant experience earlier this fall. Writing out the whole experience to help anyone make an informed decision. …More

I am writing this review after my unpleasant experience earlier this fall. Writing out the whole experience to help anyone make an informed decision.

Positive: Professionalism, Quality, ValueRachel is amazing and among the best stylist in AZ. I love how she takes the time to explain process and gives great “at home” styling tips. I’ve had her tone my natural hair and 20 inch extensions put in. Go check her out. Love my hair and love how she blended 2 colors to give highlight/bayalage look. Check out Rachel at Alchemy: Hair by Rachel Hope – you will leave her chair feeling beautiful inside and out.Rachel is amazing and among the best stylist in AZ. I love how she takes the time to explain process and gives great “at home” styling tips. I’ve had her tone my natural hair and 20 inch extensions put in. Go check her out. Love my hair and …More

Rachel is amazing and among the best stylist in AZ. I love how she takes the time to explain process and gives great “at home” styling tips. I’ve had her tone my natural hair and 20 inch extensions put in. Go check her out. Love my hair and love how she blended 2 colors to give highlight/bayalage look. Check out Rachel at Alchemy: Hair by Rachel Hope – you will leave her chair feeling beautiful inside and out.