About Face

Critical: ValueI haven’t had my hair professionally coloured in a while and felt I should treat myself to a nice dye. I was referred to coming to this salon by a friend who’s a regular, so I was very excited to set an appointment. The consultation, customer service, the salon itself were great so I had no worries dishing out a lot more money here than elsewhere. On the day I was getting the dye, it took a lot longer than we expected. The stylist herself was pretty rough when pulling and brushing my hair, and even after we talked about it she was heavy handed so I just tried to ignore it. She was also messy as she didn’t cleanly go around the border of my hairline with the black dye (and left stains I later had to scrub away. Including when she did my eyebrows, which were blocky). When she did the big reveal at the end I was so disappointed… I knew I would have the black roots as I wanted but the rest of my hair had dark, DARK colours when we were going for super light. We spent the entire day bleaching my hair just to put a darker gray over it? It also had two bright colours i did not expect in there. I was so exhausted at that point I figured I would play around with it and come around the the idea. The first time I washed it which was a few days later, all of the colour except for the black roots washed out. The hair looked so bad (like a washed out sea foam green) and I was so upset going into work with it. I was able to meet the same stylist the following week to “fix it” for the price of the dye and no other charges. I was willing to give a second chance at this point but left feeling just as bad as the first time. I was wearing a blue-green head of hair that did not compliment me very well but I knew my hair has been through so much that I needed to let it rest.I don’t think any of this reflects as the stylist having lack of talent, but I do believe she didn’t understand the assignment. If it wasn’t possible to so the hair colour I wanted in one sitting then she should’ve just told me. We could have done multiple visits and had a softer approach to lightening my hair. But throwing in extra dyes and accents that weren’t even permanent just made the turnout so much worse. I wasn’t going to write this review but since it’s been a few months and my hair is finally looking better I feel like I can talk about the experience in a more appropriate manner. I don’t think I’ll ever come back to this salon but for those of you that do, I would just be as clear as you can about what you want and what they can do.I haven’t had my hair professionally coloured in a while and felt I should treat myself to a nice dye. I was referred to coming to this salon by a friend who’s a regular, so I was very excited to set an appointment. The consultation, …More

I haven’t had my hair professionally coloured in a while and felt I should treat myself to a nice dye. I was referred to coming to this salon by a friend who’s a regular, so I was very excited to set an appointment. The consultation, customer service, the salon itself were great so I had no worries dishing out a lot more money here than elsewhere. On the day I was getting the dye, it took a lot longer than we expected. The stylist herself was pretty rough when pulling and brushing my hair, and even after we talked about it she was heavy handed so I just tried to ignore it. She was also messy as she didn’t cleanly go around the border of my hairline with the black dye (and left stains I later had to scrub away. Including when she did my eyebrows, which were blocky). When she did the big reveal at the end I was so disappointed… I knew I would have the black roots as I wanted but the rest of my hair had dark, DARK colours when we were going for super light. We spent the entire day bleaching my hair just to put a darker gray over it? It also had two bright colours i did not expect in there. I was so exhausted at that point I figured I would play around with it and come around the the idea. The first time I washed it which was a few days later, all of the colour except for the black roots washed out. The hair looked so bad (like a washed out sea foam green) and I was so upset going into work with it. I was able to meet the same stylist the following week to “fix it” for the price of the dye and no other charges. I was willing to give a second chance at this point but left feeling just as bad as the first time. I was wearing a blue-green head of hair that did not compliment me very well but I knew my hair has been through so much that I needed to let it rest.