Zen Spa Fenwick

Critical: Communication, QualityMy Brazilian wax experience was horrific. I was asked to reschedule my first appointment because the staff member responsible for the appointment had resigned on short notice. It happens, and I was not upset as I live across the street. My appointment was rescheduled for today. I was brought back on time but as soon as I walked into the room, I immediately noticed a huge clump of hair and dust that formed in the corner. Clearly the room was not cleaned prior to my appt or, even cleaned regularly as that had time to form. I was immediately disgusted, but I thought let me get through this and never come back again. All though the staff rep. I had was extremely nice, she was not experienced at all with waxing. Granted, my hair was shorter than normal (because I had to shave in between due to the staff member who resigned) but if it was too short then she (as a professional) should’ve mentioned some thing. Without going into too much detail, I went home half completed, Inflamed and the worst was she left wax all over me. This service cost me $85.00, when a week ago it was $70 online when i initially booked it. I’m not sure about the other services here but I will never schedule another appointment for a waxing here again. I suggest you close down that service until you find an experienced person and Never put your clientele through what I went through.My Brazilian wax experience was horrific. I was asked to reschedule my first appointment because the staff member responsible for the appointment had resigned on short notice. It happens, and I was not upset as I live across the street. My …More

My Brazilian wax experience was horrific. I was asked to reschedule my first appointment because the staff member responsible for the appointment had resigned on short notice. It happens, and I was not upset as I live across the street. My appointment was rescheduled for today. I was brought back on time but as soon as I walked into the room, I immediately noticed a huge clump of hair and dust that formed in the corner. Clearly the room was not cleaned prior to my appt or, even cleaned regularly as that had time to form. I was immediately disgusted, but I thought let me get through this and never come back again. All though the staff rep. I had was extremely nice, she was not experienced at all with waxing. Granted, my hair was shorter than normal (because I had to shave in between due to the staff member who resigned) but if it was too short then she (as a professional) should’ve mentioned some thing. Without going into too much detail, I went home half completed, Inflamed and the worst was she left wax all over me. This service cost me $85.00, when a week ago it was $70 online when i initially booked it. I’m not sure about the other services here but I will never schedule another appointment for a waxing here again. I suggest you close down that service until you find an experienced person and Never put your clientele through what I went through.

Critical: QualityI had a gel manicure today. The technician was nice. However, my nails look like my kids did them. Not clean, brush strokes all over, thin coats that look completely unfinished. Also, My cuticles were barely even touched and when I asked for it to be clean up afterwards it wasn’t. The hand massage at the end was also pretty non existent- lasted a few seconds. I spent $48 on a gel manicure which I have never spent nearly that much and it looks beyond terrible. I will need to have it removed and redone elsewhere. It also took 90 minutes for the process which is very long! I called and was told to email the Manager which I did. I am waiting to hear back. I would like to be refunded for this awful manicure.I had a gel manicure today. The technician was nice. However, my nails look like my kids did them. Not clean, brush strokes all over, thin coats that look completely unfinished. Also, My cuticles were barely even touched and when I asked …More

I had a gel manicure today. The technician was nice. However, my nails look like my kids did them. Not clean, brush strokes all over, thin coats that look completely unfinished. Also, My cuticles were barely even touched and when I asked for it to be clean up afterwards it wasn’t. The hand massage at the end was also pretty non existent- lasted a few seconds. I spent $48 on a gel manicure which I have never spent nearly that much and it looks beyond terrible. I will need to have it removed and redone elsewhere. It also took 90 minutes for the process which is very long! I called and was told to email the Manager which I did. I am waiting to hear back. I would like to be refunded for this awful manicure.