Zen Nails Spa

Critical: Professionalism, QualityVery disappointed with the job they did and how unprofessional they were. I went there to do pedicure and acrylic nails extension. The pedicure was fine, even though the gel nail polish fall out after 3 days, but the acrylic extension was the worst extension I ever saw. To start Lee didn’t touch my cuticles and I had some cuticles that needed to be clean. I asked for a square shape, ended up with square round shape. The gel nail polish he applied was so thick it looked like I had 100 layers of nail polish on my nails. Between the nails tip and original nails there was a gap. I had a doctors appointment right after, so I didn’t have time to stay and complain about the work they did, so I went back after my doctor’s appointment and asked them if they could fix the nails or get me a refund. He said I couldn’t have a refund, and to fix it he could put more glue to close the gap between the nail tip and my original nail. I said I wanted my nails to be redone because the problem wasn’t just the gap, my nails looked so artificial and I wanted something more natural. They said acrylic nails are supposed to look like fake nails and the problem with the gaps was because my original nails are curve. They said if I wanted a natural look I had to use just regular nail polish over my original nails and if I wanted them to fix the problem if extensions I had to pay extra. I said that I never saw acrylic nails extension done like that and they told me they do acrylic extension like that all the time. My husband asked why they couldn’t refund the money, they showed a small notice they have on the left corner of the counter below eye level, that I didn’t see when I paid. The sign read ,in short, “we don’t refund unsatisfied clients.” They told me if i wanted my nails redone I should have complained before paying and leaving the salon. Very unsatisfied with the work they did, and there insult to my intelligence. I will definitely never go back there, or recommend anyone.Services: Pedicure, Gel manicures, Acrylic nails, ManicureVery disappointed with the job they did and how unprofessional they were. I went there to do pedicure and acrylic nails extension. The pedicure was fine, even though the gel nail polish fall out after 3 days, but the acrylic extension was …More

Very disappointed with the job they did and how unprofessional they were. I went there to do pedicure and acrylic nails extension. The pedicure was fine, even though the gel nail polish fall out after 3 days, but the acrylic extension was the worst extension I ever saw. To start Lee didn’t touch my cuticles and I had some cuticles that needed to be clean. I asked for a square shape, ended up with square round shape. The gel nail polish he applied was so thick it looked like I had 100 layers of nail polish on my nails. Between the nails tip and original nails there was a gap. I had a doctors appointment right after, so I didn’t have time to stay and complain about the work they did, so I went back after my doctor’s appointment and asked them if they could fix the nails or get me a refund. He said I couldn’t have a refund, and to fix it he could put more glue to close the gap between the nail tip and my original nail. I said I wanted my nails to be redone because the problem wasn’t just the gap, my nails looked so artificial and I wanted something more natural. They said acrylic nails are supposed to look like fake nails and the problem with the gaps was because my original nails are curve. They said if I wanted a natural look I had to use just regular nail polish over my original nails and if I wanted them to fix the problem if extensions I had to pay extra. I said that I never saw acrylic nails extension done like that and they told me they do acrylic extension like that all the time. My husband asked why they couldn’t refund the money, they showed a small notice they have on the left corner of the counter below eye level, that I didn’t see when I paid. The sign read ,in short, “we don’t refund unsatisfied clients.” They told me if i wanted my nails redone I should have complained before paying and leaving the salon. Very unsatisfied with the work they did, and there insult to my intelligence. I will definitely never go back there, or recommend anyone.

Positive: Cleanliness, Professionalism, QualityThis nail salon is Amazing! I definitely recommend people going here i went to get my birthday nails done and they gave me a gift for my birthday❤️. It was a cute necklace with different earrings. I have never went to a salon that gives you presents on your birthday. I was definitely satisfied with every nail set i get there..don’t mind the stuff around my nailsServices: Acrylic nails, Dip powderThis nail salon is Amazing! I definitely recommend people going here i went to get my birthday nails done and they gave me a gift for my birthday❤️. It was a cute necklace with different earrings. I have never went to a salon that gives you …More

This nail salon is Amazing! I definitely recommend people going here i went to get my birthday nails done and they gave me a gift for my birthday❤️. It was a cute necklace with different earrings. I have never went to a salon that gives you presents on your birthday. I was definitely satisfied with every nail set i get there..don’t mind the stuff around my nails

Positive: Cleanliness, Professionalism, Quality, ValueThis nail salon leaves me speechless every time. I have never been to a nail salon that cared so much about customer satisfactory. You never feel they are rushing your service. They truly always give their customers 100%. Hands down the absolute best nail salon I have ever been to. I could not recommend them enough.Services: Acrylic nails, Nail art, Dip powder

This nail salon leaves me speechless every time. I have never been to a nail salon that cared so much about customer satisfactory. You never feel they are rushing your service. They truly always give their customers 100%. Hands down the absolute best nail salon I have ever been to. I could not recommend them enough. Acrylic nails, Nail art, Dip powder