Zen Nails and Spa

Critical: QualityMy daughter came in to get her nails done. The lady had cut the nails shorter than she had liked and the shape was terrible and uneven. When I brought it to her attention she said my daughter didn’t tell her they were too short. My daughter said she specifically told her they were too short and the lady told her there was nothing she could do about it. So pretty much she would have to pay for nails she didn’t like and were not what she wanted. I did see in a previous post that it was never too late to fix a mistake. Apparently today that did not apply because she refused to fix it. She did attempt to file the mistakes made but unless she was able to put more nail back on it wasn’t going to fix the issue. If she had offered to remove them and start over we would have not been so upset but she literally didn’t want to take the time to do that. I told her to just remove them and we left without any nails. Thankfully we were not charged. My daughter left in tears. This is not our normal nail salon and we should have known better than to go somewhere new. We will not return and I would suggest anyone wanting to try this place to be very careful.Service: Acrylic nailsMy daughter came in to get her nails done. The lady had cut the nails shorter than she had liked and the shape was terrible and uneven. When I brought it to her attention she said my daughter didn’t tell her they were too short. My daughter …More

My daughter came in to get her nails done. The lady had cut the nails shorter than she had liked and the shape was terrible and uneven. When I brought it to her attention she said my daughter didn’t tell her they were too short. My daughter said she specifically told her they were too short and the lady told her there was nothing she could do about it. So pretty much she would have to pay for nails she didn’t like and were not what she wanted. I did see in a previous post that it was never too late to fix a mistake. Apparently today that did not apply because she refused to fix it. She did attempt to file the mistakes made but unless she was able to put more nail back on it wasn’t going to fix the issue. If she had offered to remove them and start over we would have not been so upset but she literally didn’t want to take the time to do that. I told her to just remove them and we left without any nails. Thankfully we were not charged. My daughter left in tears. This is not our normal nail salon and we should have known better than to go somewhere new. We will not return and I would suggest anyone wanting to try this place to be very careful.