Zaza Nails & Spa

Critical: Punctuality, QualityWhile the manicurist was nice enough, and did an ok job, I was 15 minutes early for my appointment at 3:30, but was not seen until exactly four. I was thanked for waiting, and I humbly replied that I understand it was busy, but at the same time, while their time is valuable for them, my time is equally valuable to me.The manicurist, who did not introduce herself, say hello, or try to make any conversation with me besides telling me to “wash my hands”, which she was stern in her tone the second time because I couldn’t hear her the first time, and to tell me to call next time because their online appointment thing doesn’t connect to the store, or something?Unfortunately, if you allow appointments to be scheduled that way, it is on you to ensure that it either works promptly, works accordingly, or not allow it at all.When I finally was seated by a nice gentleman at the counter to my seat at the manicurist table, when the gentlelady came over And thanked me for my patience, I said that I understood and that it was my first time for a manicure-she said nothing, all while working on two clients at once. Is that a thing? Why even seat me if you’re going to split time between two clients, inevitably taking time away from themselves and I?I see acute cuticle buildup still on three fingers.I also noticed that when other clients were given the option for nail polish color, why wasn’t I? I sure hope it wasn’t because I was a man, and all the other clients were women, or identified as such.Does also it take only 12 minutes for a manicure? Because while I was seated right at four, I was done by 4:12.The place was clean, and organized. Unfortunately, I didn’t feel like I had a good customer experience here. I felt like I wasn’t valued or taken seriously as a man trying to pamper himself because I feel like proper attention wasn’t given, and I had to wait a half hour AFTER my scheduled time to even be seated.Service: ManicureWhile the manicurist was nice enough, and did an ok job, I was 15 minutes early for my appointment at 3:30, but was not seen until exactly four. I was thanked for waiting, and I humbly replied that I understand it was busy, but at the same …More

While the manicurist was nice enough, and did an ok job, I was 15 minutes early for my appointment at 3:30, but was not seen until exactly four. I was thanked for waiting, and I humbly replied that I understand it was busy, but at the same time, while their time is valuable for them, my time is equally valuable to me.

Critical: Cleanliness, Professionalism, Punctuality, Quality, ValueI had scheduled an appointment for 6pm and was 5 minutes early but still had to wait for 20-25 minutes.The problem is not with waiting time but with the quality of service. After the wax, I asked if I could get cleaning wipes to clean the area but instead the lady pointed towards bounty (like really, I should clean the waxed area with bounty???)I had a groupon coupon which did not mention any limitation but they still asked me for additional $$ (along with groupon price that I had paid).Would not recommend the services:-1. Lack of professionalism2. Very Poor servicesService: Brazilian waxingI had scheduled an appointment for 6pm and was 5 minutes early but still had to wait for 20-25 minutes.The problem is not with waiting time but with the quality of service. After the …More

I had scheduled an appointment for 6pm and was 5 minutes early but still had to wait for 20-25 minutes.