Yu Spa and Massage

Critical: QualitySo, I paid $110 for a massage that was done with baby lotion and an unlabeled bottle of oil. The scrub that was given half way through was done with dove body scrub, I’ve had several massages at nicer establishments, but thought since everything was closed we’d give this place a try for my birthday. With that said, I was disappointed in the quality of massage, it reminded me of my husbands back massages… which are great, but he obviously never had formal training. It did not last the full 60 minutes and I felt like I was handled roughly. I prefer a deep tissue massage, and I am far from sensitive, but yanking my limbs around and leaving me completely uncovered felt unprofessional and rushed. I will not be going back, but I hope they improve!! Ladies were fairly polite, but the waiting room was noisy and I could hear the commotion throughout the entirety of the massage. 10/10 do not recommend.So, I paid $110 for a massage that was done with baby lotion and an unlabeled bottle of oil. The scrub that was given half way through was done with dove body scrub, I’ve had several massages at nicer establishments, but thought since …More

So, I paid $110 for a massage that was done with baby lotion and an unlabeled bottle of oil. The scrub that was given half way through was done with dove body scrub, I’ve had several massages at nicer establishments, but thought since everything was closed we’d give this place a try for my birthday. With that said, I was disappointed in the quality of massage, it reminded me of my husbands back massages… which are great, but he obviously never had formal training. It did not last the full 60 minutes and I felt like I was handled roughly. I prefer a deep tissue massage, and I am far from sensitive, but yanking my limbs around and leaving me completely uncovered felt unprofessional and rushed. I will not be going back, but I hope they improve!! Ladies were fairly polite, but the waiting room was noisy and I could hear the commotion throughout the entirety of the massage. 10/10 do not recommend.

Critical: Communication, Professionalism, QualityDo not go Yu Spa and Massage because they will overcharge you. Recently went their because my back and neck needed a massage. Beginning of service, price have been quoted. After service done, price is totally different when you get ready to pay at the counter. Upset they do not speak good English and they want you to give them a tip.

Do not go Yu Spa and Massage because they will overcharge you. Recently went their because my back and neck needed a massage. Beginning of service, price have been quoted. After service done, price is totally different when you get ready to pay at the counter. Upset they do not speak good English and they want you to give them a tip.

Critical: Communication, Professionalism, QualityI would never return here. First of all they change the prices from the time you call to the time you walk in (literally a 15 min difference). I was told on the phone it was $65 for an hour, then when I got there she said $75. Alright, I can brush that off. Well then 10 min into the massage she asks if I want “dkjdjsjs” that’s literally what I heard. She repeated it 3x and finally I thought I heard sugar so I said “sugar scrub?” She said yes do you want to add, I said no I’m fine. She must’ve only heard me say “I’m fine” and took that as a yes? Idk but she brings in the scrub. It wasn’t bad or anything but she brings it in and says okay $35 more. All while I have my face down and can’t understand her nor can she understand me. Well she didn’t scrub any of the front of me at all, I mean the front of my legs would’ve been nice. It was only used on the back that’s it. KICKER. We get to the end and I’m checking out and she asks what I want to put for tips. Quite frankly I didn’t enjoy the massage at all, and there was so much anxiety and confusion I just said yeah I’ll tip $10. She said “no you’ll tip $20” No I said $10 “No you tip 20% $20 okay” she takes my card and says okay all done have a nice day.Excuse me! This is not how this should work and I have already started a dispute process with my bank. Ridiculous. Plus today is my birthday just to top that all off.I would never return here. First of all they change the prices from the time you call to the time you walk in (literally a 15 min difference). I was told on the phone it was $65 for an hour, then when I got there she said $75. Alright, I …More

I would never return here. First of all they change the prices from the time you call to the time you walk in (literally a 15 min difference). I was told on the phone it was $65 for an hour, then when I got there she said $75. Alright, I can brush that off. Well then 10 min into the massage she asks if I want “dkjdjsjs” that’s literally what I heard. She repeated it 3x and finally I thought I heard sugar so I said “sugar scrub?” She said yes do you want to add, I said no I’m fine. She must’ve only heard me say “I’m fine” and took that as a yes? Idk but she brings in the scrub. It wasn’t bad or anything but she brings it in and says okay $35 more. All while I have my face down and can’t understand her nor can she understand me. Well she didn’t scrub any of the front of me at all, I mean the front of my legs would’ve been nice. It was only used on the back that’s it. KICKER. We get to the end and I’m checking out and she asks what I want to put for tips. Quite frankly I didn’t enjoy the massage at all, and there was so much anxiety and confusion I just said yeah I’ll tip $10. She said “no you’ll tip $20” No I said $10 “No you tip 20% $20 okay” she takes my card and says okay all done have a nice day.