Woodhouse Spa – Red Bank

Critical: Communication, Professionalism, QualityI am extremely disappointed with the front desk manager – Caroline and the owner’s skills to keep customers. I had an appointment for 3 services at the spa. I have been going to this spa for a long time, I don’t think it is the best spa in town, it is old looking with some outdated instruments inside but because of the convenient location I usually end up going to them. The day of appointment mins before the actual appointment, they called me to let me know that the person who was performing the service didn’t come in. Later on I do find out that was a lie. The person was actually exposed to COVID. I wanted to rebook my appointment with the same person as I really liked her and the front desk told me she is going to be out of town so I need to wait 2 weeks (this was not true I later find out). I was okay with it and waited 2 additional week for my service. The day of the service they had a glitch in their machine (found out they are using really old instruments). They made me wait full half hour until I got up to ask what is the situation. Out of my 3 service, I was asked to choose 2 and come back again another week. When I went to pay for my service, I was given discount on the 2 service, I asked them to consider the discount on my 3rd service as now I had to wait 3 weeks. Caroline told me she will call me back. When I spoke to her, she mentioned that her and the owner didn’t feel that I need to get compensated for my 3rd service which now I had to wait 3 weeks over. They didn’t care for the fact I was being loyal to their spa by not giving my business to better spas in town. To me they have complete disregard for customer’s time and loyalty.I am extremely disappointed with the front desk manager – Caroline and the owner’s skills to keep customers. I had an appointment for 3 services at the spa. I have been going to this spa for a long time, I don’t think it is the best spa in …More

I am extremely disappointed with the front desk manager – Caroline and the owner’s skills to keep customers. I had an appointment for 3 services at the spa. I have been going to this spa for a long time, I don’t think it is the best spa in town, it is old looking with some outdated instruments inside but because of the convenient location I usually end up going to them. The day of appointment mins before the actual appointment, they called me to let me know that the person who was performing the service didn’t come in. Later on I do find out that was a lie. The person was actually exposed to COVID. I wanted to rebook my appointment with the same person as I really liked her and the front desk told me she is going to be out of town so I need to wait 2 weeks (this was not true I later find out). I was okay with it and waited 2 additional week for my service. The day of the service they had a glitch in their machine (found out they are using really old instruments). They made me wait full half hour until I got up to ask what is the situation. Out of my 3 service, I was asked to choose 2 and come back again another week. When I went to pay for my service, I was given discount on the 2 service, I asked them to consider the discount on my 3rd service as now I had to wait 3 weeks. Caroline told me she will call me back. When I spoke to her, she mentioned that her and the owner didn’t feel that I need to get compensated for my 3rd service which now I had to wait 3 weeks over. They didn’t care for the fact I was being loyal to their spa by not giving my business to better spas in town. To me they have complete disregard for customer’s time and loyalty.