Woodhouse Spa – Fort Worth

Critical: ProfessionalismA THREE HOUR LONG SALES SPIEL THAT COSTS YOU $600+Is it possible to be disappointed in a $600 day at the spa? Yes it is. My husband and I were gifted this day by a very generous friend who watched us endure this year of incessant visits to the hospital because of our daughter being born with part of an arm missing, having a deadly allergy to my milk, and then having seizure-like activity. On top of that, he was laid off a few weeks ago, which would have had us evicted were it not for help from family. We have not rested, have not had a moment to process all that we’ve had to face, have not had a moment to connect. We were thrilled to have received this gift, and waited in anticipation for a month. Just 24 hours prior to our visit, we had been discharged from the hospital at again after a 23 hour long EEG was performed on my 11 month old, where she had 50 wires glued to her head and was attached to a machine.We were astounded by the atmosphere of the Woodhouse Spa. The interior design is beautiful and calming, the ambience forces you into a state of happy stupor, and the quality of the massage, the facial, and the pedicure themselves were five stars.Why am I giving a poor review, then? Because my masseuse had me buy an expensive CBD treatment that I did not ask for. Nor did he ask me if I wanted it. He gave me the rundown of what it is he was going to do in the session, and said that at the end he places a CBD oil on the client to relieve aches and pains. I say “great!” And move on. My husband was given the hot stones treatment during his massage, and was never informed that this would be an added charge.Next was the facial, where I felt like I was trying to get through an infomercial. The woman would not stop trying to sell me their products, and honestly it was difficult to relax throughout that. She was also not terribly friendly despite my attempts to make polite conversation. Lastly was the pedicure, where I requested a French manicure, and was not told that it would be an additional charge.When we arrived at the counter to check out, there was a pile of products that they wanted us to buy. We politely said no, and then learned that our grand total was $760. We were floored. We were able to haggle it down to $701, but my husband and I both shared that it will be difficult to look back on that experience with fondness, because now we can’t afford to buy our child the $200/wk hypoallergenic formula she needs to avoid having an allergic reaction that will kill her.If I need to buy all these additional items to “enhance the experience”, doesn’t that cheapen the skill set of the worker? It made me question if it was really that great after all, considering this is my first time at a spa like this. Maybe a $600 day at this spa isn’t really worth $600?I could go to King Spa for a day for $25 and have a more relaxing time with no one trying to trick me into buying things so that they get their commission. No one trying to steal my child’s formula money through sneaky conning.I would not recommend this to the average person struggling to make ends meet due to the economic climate, or for people who don’t like a enduring a three hour long sales spiel that costs you $600+.A THREE HOUR LONG SALES SPIEL THAT COSTS YOU $600+Is it possible to be disappointed in a $600 day at the spa? Yes it is. My …More

A THREE HOUR LONG SALES SPIEL THAT COSTS YOU $600+