Wind-N-Sea Day Spa

Critical: ProfessionalismWow. I cannot believe what just happened and the lack of professionalism of this spa, specially their front desk worker. I’ve called and set up appointments for my mom a few times, and unfortunately I had to cancel a massage in March due to the pandemic and for this week because my mom said she had a terrible experience there previously anyway. When I called to cancel, the woman (same woman who took the appointments for me – I recognize her voice and name) told me they don’t refund cancellations, even though both times the cancellation was more than 24 hours in advance. She also informed me that they never refunded me in February, and yet when I scheduled this latest appointment, she again asked for my CC information instead of telling me there was money in my mom’s account for the same service. My big issue? NONE of this is on their website or was communicated to me – which feels insanely antiquated and unprofessional. The front desk woman said she had to ask the owner to see if they could refund me, called me back, then went on charge me another $124 while she told me how flustered she was due to my rudeness. Excuse me – but when you charge a customer $124 and hold their money without telling them, making up policies and inconveniencing them – what kind of reaction do you expect? Now I have to wait and see if $248 actually comes back onto my account…I am just blown away. As a small business owner and former beauty studio owner, I would never treat customers this way. My advice to the business owner – get clear on your policies, communicate them effectively, and hire staff that doesn’t attack their customers on the phone. I’ve dealt with plenty of frustrated customers and the one thing you DON’T do is tell customers how upset you are by their frustration – instead, YOU HELP THEM and call it a day. I would never in a million years ever recommend this place and truly hope, for their sake, they can get with the times and learn how to deal with issues without attacking customers.Wow. I cannot believe what just happened and the lack of professionalism of this spa, specially their front desk worker. I’ve called and set up appointments for my mom a few times, and unfortunately I had to cancel a massage in March due to …More

Wow. I cannot believe what just happened and the lack of professionalism of this spa, specially their front desk worker. I’ve called and set up appointments for my mom a few times, and unfortunately I had to cancel a massage in March due to the pandemic and for this week because my mom said she had a terrible experience there previously anyway. When I called to cancel, the woman (same woman who took the appointments for me – I recognize her voice and name) told me they don’t refund cancellations, even though both times the cancellation was more than 24 hours in advance. She also informed me that they never refunded me in February, and yet when I scheduled this latest appointment, she again asked for my CC information instead of telling me there was money in my mom’s account for the same service. My big issue? NONE of this is on their website or was communicated to me – which feels insanely antiquated and unprofessional. The front desk woman said she had to ask the owner to see if they could refund me, called me back, then went on charge me another $124 while she told me how flustered she was due to my rudeness. Excuse me – but when you charge a customer $124 and hold their money without telling them, making up policies and inconveniencing them – what kind of reaction do you expect? Now I have to wait and see if $248 actually comes back onto my account…I am just blown away. As a small business owner and former beauty studio owner, I would never treat customers this way. My advice to the business owner – get clear on your policies, communicate them effectively, and hire staff that doesn’t attack their customers on the phone. I’ve dealt with plenty of frustrated customers and the one thing you DON’T do is tell customers how upset you are by their frustration – instead, YOU HELP THEM and call it a day. I would never in a million years ever recommend this place and truly hope, for their sake, they can get with the times and learn how to deal with issues without attacking customers.

Critical: ProfessionalismI have never experienced a more awful experience. I worked there and my co workers are amazing but I am blown away by the boss and the boss’s sister. I quit to further my career. I did everything right. I put my 2 weeks in very professionally and they ran me out of the building screaming at me. I couldn’t believe the people that I thought cared and were my friend could be that unprofessional and cruel to me just because I had to do what’s right for me and my family.That being said though the service there is impeccable, Hayley Angela, Alexa and Diane were amazing to work with and still are amazing. And they are very professional there to the clients and do amazing services.I have never experienced a more awful experience. I worked there and my co workers are amazing but I am blown away by the boss and the boss’s sister. I quit to further my career. I did everything right. I put my 2 weeks in very …More

I have never experienced a more awful experience. I worked there and my co workers are amazing but I am blown away by the boss and the boss’s sister. I quit to further my career. I did everything right. I put my 2 weeks in very professionally and they ran me out of the building screaming at me. I couldn’t believe the people that I thought cared and were my friend could be that unprofessional and cruel to me just because I had to do what’s right for me and my family.