William Mason Salon Spa

Critical: Professionalism, Quality, Valuei received a lash service with lauryn from this location on 6/30/21. i asked for a full volume set and was promised results that would be to our mutual liking! my previous lash history was taken into account since i have had previous lashes before and lauryn promised it would be no problem. what i received was mediocre at best, with only a few sparse lashes placed. (see pictures below) it was never disclosed to me that there was a “no refund” policy in place. whenever i called back to see what my options were i was told that i ripped my natural lashes off (which is not true) and there was nothing she could do about it and stated i did not give her much to work from, and on top of that text messages that basically kept stating “no refund.” the staff here is seriously lacking basic salon skills and professionalism. if she would have told me i wasn’t a good candidate for a volume set up front, instead of trying to perform a service she simply she could not do due to her lack of training i would have completely understood and took my business elsewhere. instead, she lied, and went on with the service anyways. she gave me the worst service i’ve ever received! i do not recommend any services done here at this salon, especially lashes unless you want to look completely wrecked. save your heartache, embarrassment and money and take your business to a salon that actually cares about your request and the quality of work they put out! william mason only cares about the money and NOT how you look!i received a lash service with lauryn from this location on 6/30/21. i asked for a full volume set and was promised results that would be to our mutual liking! my previous lash history was taken into account since i have had previous lashes …More

i received a lash service with lauryn from this location on 6/30/21. i asked for a full volume set and was promised results that would be to our mutual liking! my previous lash history was taken into account since i have had previous lashes before and lauryn promised it would be no problem. what i received was mediocre at best, with only a few sparse lashes placed. (see pictures below) it was never disclosed to me that there was a “no refund” policy in place. whenever i called back to see what my options were i was told that i ripped my natural lashes off (which is not true) and there was nothing she could do about it and stated i did not give her much to work from, and on top of that text messages that basically kept stating “no refund.” the staff here is seriously lacking basic salon skills and professionalism. if she would have told me i wasn’t a good candidate for a volume set up front, instead of trying to perform a service she simply she could not do due to her lack of training i would have completely understood and took my business elsewhere. instead, she lied, and went on with the service anyways. she gave me the worst service i’ve ever received! i do not recommend any services done here at this salon, especially lashes unless you want to look completely wrecked. save your heartache, embarrassment and money and take your business to a salon that actually cares about your request and the quality of work they put out! william mason only cares about the money and NOT how you look!

Critical: QualityI have had multiple bad experiences with William Mason & have tried to give them the benefit of the doubt by making contact. The first occasion was an experience with hair color. The 2nd experience was a haircut that ended with my best friend cutting my hair when I got home, to get closer to the inspiration pic than the hair stylist could. Last straw. I purchased an Aveda product, at their recommendation, & completely hate it. I’ve used the product 2 times & called to see if I could return it for another product. I was told that wasn’t possible. I’m sure there are other salons that want my business & money. I have the feeling Aveda holds their salons to higher standards than this…..Service: HairstylingI have had multiple bad experiences with William Mason & have tried to give them the benefit of the doubt by making contact. The first occasion was an experience with hair color. The 2nd experience was a haircut that ended with my best …More

I have had multiple bad experiences with William Mason & have tried to give them the benefit of the doubt by making contact. The first occasion was an experience with hair color. The 2nd experience was a haircut that ended with my best friend cutting my hair when I got home, to get closer to the inspiration pic than the hair stylist could. Last straw. I purchased an Aveda product, at their recommendation, & completely hate it. I’ve used the product 2 times & called to see if I could return it for another product. I was told that wasn’t possible. I’m sure there are other salons that want my business & money. I have the feeling Aveda holds their salons to higher standards than this…..

Critical: Professionalism, QualityI purchased gift cards in April for a friend and her daughters massage and facial along with Champagne lunch. My friend tried to book in July and they had no staff to render the service they had quit or were on medical leave with no return date and they no longer serve lunch or champagne. I asked for a refund since they could not honor the certificate they refuse. THEY ARE THIEVES.I purchased gift cards in April for a friend and her daughters massage and facial along with Champagne lunch. My friend tried to book in July and they had no staff to render the service they had quit or were on medical leave with no return …More

I purchased gift cards in April for a friend and her daughters massage and facial along with Champagne lunch. My friend tried to book in July and they had no staff to render the service they had quit or were on medical leave with no return date and they no longer serve lunch or champagne. I asked for a refund since they could not honor the certificate they refuse. THEY ARE THIEVES.

Positive: Cleanliness, Professionalism, Punctuality, Quality, ValueI had a fabulous experience today. Hairdressers name is Lexie. She did a fabulous job. I got exactly what I asked for. She’s very personable. I will definitely be going back in the next 6-8 weeks.

I had a fabulous experience today. Hairdressers name is Lexie. She did a fabulous job. I got exactly what I asked for. She’s very personable. I will definitely be going back in the next 6-8 weeks.