Wig It2 Salon Boutique

Critical: Punctuality, QualityI went in for dreadlocks and not only was I told to be on time and they showed up 15 minutes late but I left with twist braids instead of the dreadlocks I had requested a complete waste of $180 dollars would not suggest going there. I have been trying to turn my twist into dreads ever since because they couldn’t service my needs properly or at all.Service: DreadlocksI went in for dreadlocks and not only was I told to be on time and they showed up 15 minutes late but I left with twist braids instead of the dreadlocks I had requested a complete waste of $180 dollars would not suggest going there. I have …More

I went in for dreadlocks and not only was I told to be on time and they showed up 15 minutes late but I left with twist braids instead of the dreadlocks I had requested a complete waste of $180 dollars would not suggest going there. I have been trying to turn my twist into dreads ever since because they couldn’t service my needs properly or at all.

Critical: Professionalism, Quality, ValueIn the seven years that I have rocked my Sisterlocs, I have never had a worst experience. Being new in town, I check out the Sisterlocs website to see the qualified consultants and trainees in my area. I’m coming from San Diego, where you literally can find a consultant on every corner. Here in the Central Valley, that was not the case. Pertaining to the four people I called, only this Salon responded. All of whom are qualified trainees.I spoke with the owner, Ms. Lisa. She seemed really sweet. I gave her a brief description of my hair (the number of locs, my last retighten, etc.) and asked about their availability. I was set up with Ms. Vee. It had been about five weeks since my last retighten which has been my normal rotation for three years. As soon as I get to the salon for my appointment, I can sense something off. Ms Vee seems to have an attitude. I am a new client. I don’t know her and she doesn’t know me, but she makes me feel unwelcome. Later while she’s doing my hair she tells me that she didn’t expect me to have so many locs. This explains the attitude from earlier. Mind you I told the owner about my hair, but the information wasn’t relayed to Ms. Vee. It took her eight hours to finish my hair. It normally takes my regular consultant about three and a half. So I’m thinking she’s only a trainee and she probably doesn’t have a lot of experience. She was extremely slow, but she tightened every loc.I’m hesitant to book again, but I decide I’ll just book with Ms. Lisa next time. I assume she’s older and she probably knows more about Locs. Concerning my appointment with Ms. Lisa, it had been eight weeks since the last retighten. My hair was longer than normal. I talked to Ms. Lisa about it. She reassures me she will get me taken care of and is exceptional with her customer service while I sit in her chair. She tells me she has been doing locs for years. It takes her about five to six hours which is understandable since I have more new growth. When she finishes, I look at my hair. It looks fine around the edges. I pay $175 plus tip and she sets up future appointments for me. When I get home that night I start feeling through my hair. I notice there is an entire section in the back of my head that feels like it wasn’t touched at all. Normally after a retighten the head feels a little sore from the locs being tighten to the scalp. My head didn’t feel that way. I start to feel every loc and notice that most are not tightened all the way down. I’ve never had to check any consultants work for completion. I’ve had situations where consultants let me know, “hey you have too much hair for one appointment, let’s break this up into two sessions” or “no you have too much hair for me. I only do this many inches”. I do have a lot of hair and it’s not for everyone. Ms. Lisa never mentioned anything to me. She didn’t complete the job and I paid for her half-done work which is extremely unprofessional.I book an appointment with a friend who lives three hours away in LA two weeks later. Only two weeks from my rubbish appointment with Ms. Lisa and it still took my friend over three hours to retighten my hair properly. Which means it wasn’t done right. I call Ms. Lisa because she deserves to know that her work was unprofessional and unacceptable. She repeatedly denies any wrong doing. She lies to me consistently during our phone call and does not own up to her mistakes. I am extremely disappointed in her lack of professionalism. I will never go back to this salon and I encourage people with Sisterlocs to find a different consultant.Update: I’ve had zero issues with consultants before visiting this salon as I mentioned in my original post. People in the Sisterloc community are the nicest and most competent people I have run into. This was NOT the case here. If I pay for a service, I expect to receive the service I paid for. Her response to this post proves she doesn’t understand this. The lack of experience and professionalism shows in all levels of this business. It would serve Ms. Lisa well to reevaluate her business practices.Service: HairstylingIn the seven years that I have rocked my Sisterlocs, I have never had a worst experience. Being new in town, I check out the Sisterlocs website to see the qualified consultants and trainees in my area. I’m coming from San Diego, where you …More

In the seven years that I have rocked my Sisterlocs, I have never had a worst experience. Being new in town, I check out the Sisterlocs website to see the qualified consultants and trainees in my area. I’m coming from San Diego, where you literally can find a consultant on every corner. Here in the Central Valley, that was not the case. Pertaining to the four people I called, only this Salon responded. All of whom are qualified trainees.

Critical: ValueVery disappointed my daughter hair has not been up a week and it looks terrible i asked for a hairstyle and instead of her saying she can’t do it she try to attempt to do it and it looked awful I’m very unsatisfied and I will never take my business there again. I hate to bash people but the owner can not keep up with the new styles however one of her workers are fine buyer bewareService: Hair extensionsVery disappointed my daughter hair has not been up a week and it looks terrible i asked for a hairstyle and instead of her saying she can’t do it she try to attempt to do it and it looked awful I’m very unsatisfied and I will never take my …More

Very disappointed my daughter hair has not been up a week and it looks terrible i asked for a hairstyle and instead of her saying she can’t do it she try to attempt to do it and it looked awful I’m very unsatisfied and I will never take my business there again. I hate to bash people but the owner can not keep up with the new styles however one of her workers are fine buyer beware