White Lotus Nails

Positive: Cleanliness, Professionalism, Punctuality, Quality, ValueIf I could give more than 5 stars, I would! First impression, the entire staff was so nice, welcoming and friendly. The location is very clean and tools and stations were visibly sanitary. Michelle did my dip manicure and I can easily say this is the best manicure I’ve gotten while living in Marlton! I tried 2 other nail salons prior to finding White Lotus and I will certainly be returning to White Lotus. Michelle was super personable and very nice! She was very gentle and provided me with phenomenal service. Pricing was definitely reasonable! I highly recommend trying this location and I can’t wait for my Halloween manicure!Service: ManicureIf I could give more than 5 stars, I would! First impression, the entire staff was so nice, welcoming and friendly. The location is very clean and tools and stations were visibly sanitary. Michelle did my dip manicure and I can easily say …More

If I could give more than 5 stars, I would! First impression, the entire staff was so nice, welcoming and friendly. The location is very clean and tools and stations were visibly sanitary. Michelle did my dip manicure and I can easily say this is the best manicure I’ve gotten while living in Marlton! I tried 2 other nail salons prior to finding White Lotus and I will certainly be returning to White Lotus. Michelle was super personable and very nice! She was very gentle and provided me with phenomenal service. Pricing was definitely reasonable! I highly recommend trying this location and I can’t wait for my Halloween manicure!

Critical: Professionalism, Quality, ValueI wish I could leave 0 stars ! I was truly disappointed at the service I received. I’ve come here a few times but my last service was just poorly done. I received a acrylic gel refill here last Tuesday but by Friday, my nails were breaking at the tips. I was down 4 nails in two days. It was ridiculous. I called Friday for a repair and they told me to come in late the next day. Unfortunately, that didn’t work. I had to come in Monday and by then I was down 5 nails. The staff member I spoke to was very unprofessional and really didn’t schedule a time. She told me come between 2-3p. I asked them if this would be free of charge and the lady was hesitant to give me a response. It seemed very odd that I would have to pay for a repair when they did a poor job. When I initially got my refill, I told the nail tech that my natural nails were growing long underneath and asked if I should get a new set. She reassured me that she would make the refill thicker so they wouldn’t break but they broke anyway. So, when I arrive for my repair they were very rude and unprofessional. The nail tech who did my nails originally was being serviced by another nail tech. They made me wait until she was done. They asked me to show my nails and then proceeded to tell me I had to too many colors and they wouldn’t know where to find them. They started yelling at me to find the colors myself which was absurd because the lady hand picked those colors last time. I wasn’t able to find all the colors so one of the nails techs told me they can’t do that design and you have to choose one color for my repair. I was extremely upset at this point. I thought that was unfair because when you choose a 5 color design, you’re charged extra! So, I would be getting a repair for less than what I paid for. I was not agreeable to that so I told them I would like them to just take the nails off instead. They said okay. The nail tech offered a manicure to “clean them up” and I agreed. However, when I was done, they made me pay for the manicure ! I thought this was absolutely ridiculous and unfair because for the poorly done refill I received, I paid $50! When it only lasted two days and they refused to honor my original design. I don’t understand why I wasn’t offered a credit to my next service or a refund for at least the refill. They were so unprofessional about this experience even though I was the one who had poorly done nails and had to get them taken off. My manicure is horrendous. I didn’t even get the refill so they got money for a service I didn’t have on for long. I really want my money back for the refill and manicure.Service: Acrylic nailsI wish I could leave 0 stars ! I was truly disappointed at the service I received. I’ve come here a few times but my last service was just poorly done. I received a acrylic gel refill here last Tuesday but by Friday, my nails were breaking …More

I wish I could leave 0 stars ! I was truly disappointed at the service I received. I’ve come here a few times but my last service was just poorly done. I received a acrylic gel refill here last Tuesday but by Friday, my nails were breaking at the tips. I was down 4 nails in two days. It was ridiculous. I called Friday for a repair and they told me to come in late the next day. Unfortunately, that didn’t work. I had to come in Monday and by then I was down 5 nails. The staff member I spoke to was very unprofessional and really didn’t schedule a time. She told me come between 2-3p. I asked them if this would be free of charge and the lady was hesitant to give me a response. It seemed very odd that I would have to pay for a repair when they did a poor job. When I initially got my refill, I told the nail tech that my natural nails were growing long underneath and asked if I should get a new set. She reassured me that she would make the refill thicker so they wouldn’t break but they broke anyway. So, when I arrive for my repair they were very rude and unprofessional. The nail tech who did my nails originally was being serviced by another nail tech. They made me wait until she was done. They asked me to show my nails and then proceeded to tell me I had to too many colors and they wouldn’t know where to find them. They started yelling at me to find the colors myself which was absurd because the lady hand picked those colors last time. I wasn’t able to find all the colors so one of the nails techs told me they can’t do that design and you have to choose one color for my repair. I was extremely upset at this point. I thought that was unfair because when you choose a 5 color design, you’re charged extra! So, I would be getting a repair for less than what I paid for. I was not agreeable to that so I told them I would like them to just take the nails off instead. They said okay. The nail tech offered a manicure to “clean them up” and I agreed. However, when I was done, they made me pay for the manicure ! I thought this was absolutely ridiculous and unfair because for the poorly done refill I received, I paid $50! When it only lasted two days and they refused to honor my original design. I don’t understand why I wasn’t offered a credit to my next service or a refund for at least the refill. They were so unprofessional about this experience even though I was the one who had poorly done nails and had to get them taken off. My manicure is horrendous. I didn’t even get the refill so they got money for a service I didn’t have on for long. I really want my money back for the refill and manicure.