Waxing the City

Critical: ValueTerrible experience not once, not twice, but three times did I give Waxing the city a chance. My very first wax was a disaster. When I called to let the receptionist Emily know about my experience she was very kind and scheduled me with herself (whom is no longer with the company.) After that I never had any issues with a wax until Emily left the company. My following wax after her leaving was again the most horrible experience. I was left with patches and later on ingrown hairs which I had never had an issue with. I called again to voice my concerns and all I got was “I’m sorry you had a bad experience, how about we put you with someone else for your next appointment.” Like no come on in for a touch up or any kind of compensation. I canceled my membership that day. From then on I only went into waxing the city to buy my exfoliating products and picked out the coconut scent in the body butter and the scrub. The body butter smelled completely different from the scrub, so I called and explained this to the manager. Obviously once again was no help knowing that I suffer from migraines and that their body butter smelled completely different from the scrub. I didn’t even want a refund I just wanted a exchange of scent, but not even that could be accomplished. I spent so much money here and all the can offer was a discount on a different purchase. Terrible customer experiences please don’t waste your money or time.Terrible experience not once, not twice, but three times did I give Waxing the city a chance. My very first wax was a disaster. When I called to let the receptionist Emily know about my experience she was very kind and scheduled me with …More

Terrible experience not once, not twice, but three times did I give Waxing the city a chance. My very first wax was a disaster. When I called to let the receptionist Emily know about my experience she was very kind and scheduled me with herself (whom is no longer with the company.) After that I never had any issues with a wax until Emily left the company. My following wax after her leaving was again the most horrible experience. I was left with patches and later on ingrown hairs which I had never had an issue with. I called again to voice my concerns and all I got was “I’m sorry you had a bad experience, how about we put you with someone else for your next appointment.” Like no come on in for a touch up or any kind of compensation. I canceled my membership that day. From then on I only went into waxing the city to buy my exfoliating products and picked out the coconut scent in the body butter and the scrub. The body butter smelled completely different from the scrub, so I called and explained this to the manager. Obviously once again was no help knowing that I suffer from migraines and that their body butter smelled completely different from the scrub. I didn’t even want a refund I just wanted a exchange of scent, but not even that could be accomplished. I spent so much money here and all the can offer was a discount on a different purchase. Terrible customer experiences please don’t waste your money or time.