Wave Lengths Salon & Spa

Critical: Professionalism, Quality-I made an appointment for July 11th at 12:30 for a hair coloring earlier in the week of July. A few days later, they called back and apologized and explained they doubled booked me by accident and asked me to come in at 2:30PM that day. I readily agreed. When I got there (on time) for 2:30PM on Sat July 11th they realize they made a mistake and booked me for a manicure. They told me they had another appointment with Aysia (who they said is the best at color) on Friday July 17th at 12:30PM. On July 11th, I received a nice gel manicure from Ashley and it was a lovely experience. Without any prompting, Dee (the owner) comped my manicure due to their mix up with scheduling.-On July 17th at 12:30PM, I returned for an appointment with Aysia for a hair coloring. I was very excited to get my hair colored after so long . Aysia was nice. I explained what I would like and showed a picture. I explained how I usually get highlights/balayage but was ok with even a full color that’s lighter brown than what I had currently and would not like roots to show. I wasn’t overly concerned because I’ve been doing this for years. I also I thought it was pretty straight forward. Aysia agreed and started foiling all my hair. It took a really longtime, which was probably the first red flag. When I asked if this was normal, she said a normal balayage for them takes 4hrs which I never heard of before.-Even though it was taking a very longtime, I wasn’t upset at that point. I was just hoping for a good outcome. After the foiling was finished, I realized Aysia bleached all my hair blond. I internally freaked out and could not understand why they would do that when that never before has that ever happened to me to achieve the results I was looking for. Long story short, I very uncomfortable through the rest of the time. They ended up using a toner that was too light (not the color they showed me at all) and my hair looked crazy. I had dark ends and dark roots and the middle of my hair was a spotty and brownish/blond after the first toner. My hair looked fried from the bleach they used. She made my roots look worse. At this point it was getting at the 5hr mark and I was very upset because it was clear they didn’t know what they were doing. Dee (the owner) came over and started helping Aysia and was very apologetic and nice. They kept on saying it was a balayage and I explained what I thought a balayage was and explained the definition on the internet but they kept on balayage could mean so many different things. I don’t know hair terminology well but all I knew is that they did a horrible job. They said it was because they had never worked on my hair before. But if that’s the case, I wish they would have said they aren’t taking new clients . For the second toner, I gave up and asked them to match my ends which were dark brown but they ended up turning by hair black. Dee (the owner) was very apologetic, gave me a gift bag with hair repair shampoo and conditioner (I’ll def need it after this experience) and didn’t charge me. My shirt was ruined from their products even through the robe I was wearing – which again was an indication they had no idea what they were doing. It was a terribly uncomfortable situation for all involved. I left disappointed and shocked that a salon that bad could still be in business.All in all I wish I had NEVER gone and completely regret everything about that experience.-I made an appointment for July 11th at 12:30 for a hair coloring earlier in the week of July. A few days later, they called back and apologized and explained they doubled booked me by accident and asked me to come in at 2:30PM that day. I …More

-I made an appointment for July 11th at 12:30 for a hair coloring earlier in the week of July. A few days later, they called back and apologized and explained they doubled booked me by accident and asked me to come in at 2:30PM that day. I readily agreed. When I got there (on time) for 2:30PM on Sat July 11th they realize they made a mistake and booked me for a manicure. They told me they had another appointment with Aysia (who they said is the best at color) on Friday July 17th at 12:30PM. On July 11th, I received a nice gel manicure from Ashley and it was a lovely experience. Without any prompting, Dee (the owner) comped my manicure due to their mix up with scheduling.

Positive: ProfessionalismBEST salon I’ve ever been to. Very professional and clean. Aysia did my hair and I felt like a new person. She didn’t rush, which is very important when it comes to hair styling. She definitely knows how to work those scissors man. I HIGHLY RECOMMEND. Thank you Aysia!!!!Service: Hairstyling

BEST salon I’ve ever been to. Very professional and clean. Aysia did my hair and I felt like a new person. She didn’t rush, which is very important when it comes to hair styling. She definitely knows how to work those scissors man. I HIGHLY RECOMMEND. Thank you Aysia!!!! Hairstyling

Positive: Cleanliness, Professionalism, Punctuality, QualityAll that know me understand how finicky I am and don’t let just anyone touch my hair. I was going to my previous stylist for over 20 YEARS!I’ve had my hair done by Aysia on several occasions and was pleasantly surprised. After having a full consultation (I need to express EXACTLY how I want my hair, so there is no misunderstanding), I received a balayage on my black curly hair. I had to go back for a touch up, because of my jet black hair, but that was okay. She informed me from the beginning that it would need another session. It’s the same process I had to go through with my previous stylist last year. I left feeling like Jennifer Lopez! The process took a while, but I’m used to it because of my dark hair. Now that I have the highlights, touch ups will be a breeze.I’ve gone to many stylists to try and blow dry this curly mop that I have and only 2 people out of many could actually get it straight. Aysia is one of them. I like my hair blow dried a specific way and she did exactly as I asked. I’ve found over the years, if you know what you want-be specific. I’m meticulous with my hair to say the least.The salon employees are extremely friendly, positive, and helpful. They are well equipped with hand sanitizer and masks, if you need one- felt very comfortable going there during this unconventional time.Overall, wonderful experience! Aysia and the rest of the team were friendly and accommodating. The owner, Dee, asked how I was doing and feeling throughout the process and offered me beverages. Conversations made the time go by so fast.I found my new stylist and will be going back. Trust the process and the stylist. Before and after pics included.All that know me understand how finicky I am and don’t let just anyone touch my hair. I was going to my previous stylist for over 20 YEARS! …More

All that know me understand how finicky I am and don’t let just anyone touch my hair. I was going to my previous stylist for over 20 YEARS!