Vitality Spa

Critical: ProfessionalismScheduled a couples massage after our first one last week for a week later. My girlfriend woke up sick this morning so we had to reschedule. Youd think with COVID etc,, that wouldn’t be a problem..The place doesn’t open until 10am, our appt was at 1pm. They didn’t answer their phones until almost 11, then gave me an attitude when I told them she woke up sick literally saying “she just noticed she’s sick now, its against our cancelation policy?” Oh, im sorry. Let her plan to be sick so we can give you 24 hour notice. Oh also, you guys don’t even open until 10am, or listen to messages (the 50+ you had blinking on your answering machine last week) very unprofessional.Scheduled a couples massage after our first one last week for a week later. My girlfriend woke up sick this morning so we had to reschedule. Youd think with COVID etc,, that wouldn’t be a problem..The place doesn’t open until 10am, our appt …More

Scheduled a couples massage after our first one last week for a week later. My girlfriend woke up sick this morning so we had to reschedule. Youd think with COVID etc,, that wouldn’t be a problem..The place doesn’t open until 10am, our appt was at 1pm. They didn’t answer their phones until almost 11, then gave me an attitude when I told them she woke up sick literally saying “she just noticed she’s sick now, its against our cancelation policy?” Oh, im sorry. Let her plan to be sick so we can give you 24 hour notice. Oh also, you guys don’t even open until 10am, or listen to messages (the 50+ you had blinking on your answering machine last week) very unprofessional.

Positive: Communication, Professionalism, Qualityreally awesome place. it’s small but in a good way. it sets a calming intimate atmosphere. champagne was lovely and so was the massage. they know what they’re doing here. 10/10

really awesome place. it’s small but in a good way. it sets a calming intimate atmosphere. champagne was lovely and so was the massage. they know what they’re doing here. 10/10

Critical: Communication, ProfessionalismAlthough I was not a client I was someone who had an interview scheduled and guess what? The woman never showed up. Yes, you read that correctly. In a crazy world where there are millions of people on unemployment; one should be delighted when a knowledgeable, hard working, organized individual with many years of customer service experience is anxious to work. The woman seemed nice and professional the prior day but on the day of the interview she was nowhere to be found. How does one operate a business like that? I see that some of the reviews mention their poor customer service and I am sure that is true. I called, text, knocked on the door (in the pouring rain while wearing a dress) and there was no response. I called the main number yesterday, left a message, and still nothing. I do hope that the woman is “ok” but I think that a follow-up is not too much to ask. I hope they massage better than they schedule.Although I was not a client I was someone who had an interview scheduled and guess what? The woman never showed up. Yes, you read that correctly. In a crazy world where there are millions of people on unemployment; one should be delighted …More

Although I was not a client I was someone who had an interview scheduled and guess what? The woman never showed up. Yes, you read that correctly. In a crazy world where there are millions of people on unemployment; one should be delighted when a knowledgeable, hard working, organized individual with many years of customer service experience is anxious to work. The woman seemed nice and professional the prior day but on the day of the interview she was nowhere to be found. How does one operate a business like that? I see that some of the reviews mention their poor customer service and I am sure that is true. I called, text, knocked on the door (in the pouring rain while wearing a dress) and there was no response. I called the main number yesterday, left a message, and still nothing. I do hope that the woman is “ok” but I think that a follow-up is not too much to ask. I hope they massage better than they schedule.