Vina Nail Spa

Critical: Professionalism, Quality, ValueThis salon has changed hands and names, at least three times since I have patronized. This latest owner has marked up the prices, which is understandable, post Covid, yet the actual service and experience does not match the package. Paid for the 2nd package which included a polishing and buffing. The pedicurist seemed troubled and in distress, barely spoke, only smiled after I tipped, then went to go sweep the floor, rather than help me leave. Not sure what was wrong, maybe mistreated by the boss or owner, but she did not do an extra, or the step up of what that I paid for before painting nails. It was the very basic routine. She did give a wonderful foot massage, so for that I was grateful and did not say anything. I did not want to worsen the bad vibes. I got the sense of low morale and hard times with an empty salon not doing well. I was one of two customers that time and no one else walked in. I tipped her well anyway. I won’t be returning. You pay for a relaxing experience and to soothe your own troubles as a treat, while you are there. Instead, these people are constantly soliciting to push the most expensive package on you, but not necessarily to provide the best and most relaxing spa experience. They are not the only salon failing, a few others have lost their aura of escape and luxury also. It is the only reason why we go. It is easy to paint your own nails. Doing mine at home from now on. Paying for bad service is not acceptable.Service: PedicureThis salon has changed hands and names, at least three times since I have patronized. This latest owner has marked up the prices, which is understandable, post Covid, yet the actual service and experience does not match the package. Paid …More

This salon has changed hands and names, at least three times since I have patronized. This latest owner has marked up the prices, which is understandable, post Covid, yet the actual service and experience does not match the package. Paid for the 2nd package which included a polishing and buffing. The pedicurist seemed troubled and in distress, barely spoke, only smiled after I tipped, then went to go sweep the floor, rather than help me leave. Not sure what was wrong, maybe mistreated by the boss or owner, but she did not do an extra, or the step up of what that I paid for before painting nails. It was the very basic routine. She did give a wonderful foot massage, so for that I was grateful and did not say anything. I did not want to worsen the bad vibes. I got the sense of low morale and hard times with an empty salon not doing well. I was one of two customers that time and no one else walked in. I tipped her well anyway. I won’t be returning. You pay for a relaxing experience and to soothe your own troubles as a treat, while you are there. Instead, these people are constantly soliciting to push the most expensive package on you, but not necessarily to provide the best and most relaxing spa experience. They are not the only salon failing, a few others have lost their aura of escape and luxury also. It is the only reason why we go. It is easy to paint your own nails. Doing mine at home from now on. Paying for bad service is not acceptable.