Villa Nail Salon & Spa

Critical: ProfessionalismI came in for a pedicure, during the middle of my pedicure I’ve decided to upgrade to a massage service. When I asked the lady doing my pedicure she replied “you asked for regular” after a while I asked her again if she’s going to start the massage. She replied “no you asked for regular that’s what I’m doing you’re almost done” and proceeded to argue with me about the service I’m getting. After a coworker of hers told her she needs to do the massage, she became very visibly mad and stormed off. She was made to come back and do the massage. I would have recommended this nail shop if she wasn’t so disrespectful and rude.I came in for a pedicure, during the middle of my pedicure I’ve decided to upgrade to a massage service. When I asked the lady doing my pedicure she replied “you asked for regular” after a while I asked her again if she’s going to start the …More

I came in for a pedicure, during the middle of my pedicure I’ve decided to upgrade to a massage service. When I asked the lady doing my pedicure she replied “you asked for regular” after a while I asked her again if she’s going to start the massage. She replied “no you asked for regular that’s what I’m doing you’re almost done” and proceeded to argue with me about the service I’m getting. After a coworker of hers told her she needs to do the massage, she became very visibly mad and stormed off. She was made to come back and do the massage. I would have recommended this nail shop if she wasn’t so disrespectful and rude.

Critical: Professionalism, QualitySince I moved to Chicago I’ve been having a hard time to find a good place to do my nails… I got so happy when I visited this salon and Ashley did my nails. They were perfect- just the Way I like it. But when I wanted to book another appointment there was no even one day available. I read someone’s comment about that too. After a few tries I said forget it and continue searching for another place who actually wanted my business… so a few days ago I decided to try again. And I got it. The lady Ais I believe her name is and it looks like she is a manager she did my nails and they were really good. When it came a time to pay I got charged 93$ . There is no anything special added to it. It’s a just a simple ombre French . I didn’t say a word – I really liked them.so I paid. To my surprise one of my nails broke off a day and a half later . So knowing customer service I was pretty sure it will get fixed. When I came in to the salon I told the same manager )or the one who acts like one who actually did my nails )what happened she said I would still have to pay to repair it. Even though it wasn’t fair but I agreed. when she proceeds to tell me that no one is available to do and it’s gonna be a long time if I decide to wait So I asked her why she couldn’t fix it because she the one who messed up. She just ignored me .Im not asking for a special treatment but that was just plain disrespect. So NO for me to these rude ladies who talks about every customer in them own language and laughs about it. It will take a time to find someone who wants my business and respects me as a customerSince I moved to Chicago I’ve been having a hard time to find a good place to do my nails… I got so happy when I visited this salon and Ashley did my nails. They were perfect- just the Way I like it. But when I wanted to book another …More

Since I moved to Chicago I’ve been having a hard time to find a good place to do my nails… I got so happy when I visited this salon and Ashley did my nails. They were perfect- just the Way I like it. But when I wanted to book another appointment there was no even one day available. I read someone’s comment about that too. After a few tries I said forget it and continue searching for another place who actually wanted my business… so a few days ago I decided to try again. And I got it. The lady Ais I believe her name is and it looks like she is a manager she did my nails and they were really good. When it came a time to pay I got charged 93$ . There is no anything special added to it. It’s a just a simple ombre French . I didn’t say a word – I really liked them.so I paid. To my surprise one of my nails broke off a day and a half later . So knowing customer service I was pretty sure it will get fixed. When I came in to the salon I told the same manager )or the one who acts like one who actually did my nails )what happened she said I would still have to pay to repair it. Even though it wasn’t fair but I agreed. when she proceeds to tell me that no one is available to do and it’s gonna be a long time if I decide to wait So I asked her why she couldn’t fix it because she the one who messed up. She just ignored me .