Vanity Salon

Critical: Cleanliness, Professionalism, Punctuality, Quality, ValueDO NOT GO TO ALEJANDRA! She doesn’t know what she’s doing. I’m convinced no one there knows what they’re actually doing. They act like they do but don’t really care how you want your hair. Alejandra asked personal questions during my appointment. We needed someone to guide her and she should’ve asked her colleagues for advice, instead of digging into clients personal lives. My hair was platinum blonde. She even asked to send a pic of how I wanted my hair. I asked to get only my roots done and not to touch the rest of my hair bec I love the way it was already. She didn’t listen, she dyed my roots and then toned my whole head. She didn’t check on the bleach as much as other professionals have in my experience nor did she touch anything up if needed. Vanity Salon is unresponsive about his issue. Alejandra offered to tone my hair even more as if it isn’t already grey enough. She also offered a partial refund which I hesitated to agree to bec it was her mistake so she should take full responsibility. Just like if she did a great job she should expect to be paid in full, possibly with a nice tip included, but no. I still haven’t received anything as far as my “partial refund” nor a response back from anyone. Only person I recommend is Janet and she doesn’t even work there anymore. Good luck ! This is a warning if you love yourself….DO NOT GO HERE!Another person to look out for is Xochilt Hernandez. She will give you wrong advice and will most likely recommend you to Alejandra to ruin your hair.God blessService: Hair coloringDO NOT GO TO ALEJANDRA! She doesn’t know what she’s doing. I’m convinced no one there knows what they’re actually doing. They act like they do but don’t really care how you want your hair. Alejandra asked personal questions during my …More

DO NOT GO TO ALEJANDRA! She doesn’t know what she’s doing. I’m convinced no one there knows what they’re actually doing. They act like they do but don’t really care how you want your hair. Alejandra asked personal questions during my appointment. We needed someone to guide her and she should’ve asked her colleagues for advice, instead of digging into clients personal lives. My hair was platinum blonde. She even asked to send a pic of how I wanted my hair. I asked to get only my roots done and not to touch the rest of my hair bec I love the way it was already. She didn’t listen, she dyed my roots and then toned my whole head. She didn’t check on the bleach as much as other professionals have in my experience nor did she touch anything up if needed. Vanity Salon is unresponsive about his issue. Alejandra offered to tone my hair even more as if it isn’t already grey enough. She also offered a partial refund which I hesitated to agree to bec it was her mistake so she should take full responsibility. Just like if she did a great job she should expect to be paid in full, possibly with a nice tip included, but no. I still haven’t received anything as far as my “partial refund” nor a response back from anyone. Only person I recommend is Janet and she doesn’t even work there anymore. Good luck ! This is a warning if you love yourself….

Positive: Cleanliness, Professionalism, Quality, ValueIt took me a while to get an appointment booked, as I wasn’t hearing back from any of the stylists. Ana decided to take me in and was very consistent with responding to me and booking an appointment. I am so happy I was persistent with booking an appointment here.Ana exceeded my expectations and I have never left happier at a hair salon. I was very nervous about coloring my hair, as it tends to get brassy. When I raised my concern Ana took me outside right away to see my hair under natural light and make sure everything was alright. My hair is BEAUTIFUL. Service was quick and I couldn’t be happier. Thank you Ana 🙂 I will be coming back most definitelyServices: Hairstyling, Hair coloringIt took me a while to get an appointment booked, as I wasn’t hearing back from any of the stylists. Ana decided to take me in and was very consistent with responding to me and booking an appointment. I am so happy I was persistent with …More

It took me a while to get an appointment booked, as I wasn’t hearing back from any of the stylists. Ana decided to take me in and was very consistent with responding to me and booking an appointment. I am so happy I was persistent with booking an appointment here.

Critical: Professionalism, ValueI don’t usually leave reviews but I felt like I had to because I’m extremely upset with my experience. I had an appointment with Leilani to do balayage after letting my brown hair grow out from my previous balayage that I got when I lived in SoCal. I sent Leilani pictures of my own hair when I first got it done and said I wanted the same thing with a bit cooler tone and showed her another inspiration photo of the tone.She never once showed that she was not going to be able to give me what I came in for. She just said she was going to get me “as light as possible.” When she took the foils out to wash my hair, I asked her if it was as light as it was supposed to be for the color and she said it was. She asked me for my inspiration picture again before toning my hair.When we got back to the chair, I already knew something was off because she had my chair turned sideways (away from the mirror) so I couldn’t see my hair while she was drying/styling it the entire time. My hair was hardly lightened and the tone was completely off from what I wanted. It didn’t look horrible, it just simply was not what I had come in for or wanted. I still wanted to be nice and just asked for the future if I wanted it to be more like the picture if I just needed a different toner. She said my pictures were a lot lighter than my hair and it would take another session to get to the level of lightness I wanted for my hair.Nevertheless I paid $250 and tipped her. After soaking in how upset I was about my hair I texted Leilani the same day about my concerns and how I was unhappy with the outcome. She wasn’t willing to work with me or offer to fix it. She just said that she never guaranteed anything and that if I wanted to get to the level of lightness I had before (which took me one session from my socal stylist so I knew it WAS possible…. I wasn’t going platinum blonde or anything crazy) that I would have to pay full price for another session.That’s what compelled me to write this review. I’m not just upset about my hair but I feel scammed out of my money. She might’ve not guaranteed my hair but she also never told me I WOULDN’T get what I came in for. If anything she reassured me the whole time. I feel like she just didn’t lighten my hair enough to get me to come in for another session and pay double. If I’m going to invest my money into someone I want to get what I paid for and I’m just extremely disappointed and upset that she was unwilling to do anything to make it right. I’m definitely taking my business to a more ethical salon.Service: Hair coloringI don’t usually leave reviews but I felt like I had to because I’m extremely upset with my experience. I had an appointment with Leilani to do balayage after letting my brown hair grow out from my previous balayage that I got when I lived …More

I don’t usually leave reviews but I felt like I had to because I’m extremely upset with my experience. I had an appointment with Leilani to do balayage after letting my brown hair grow out from my previous balayage that I got when I lived in SoCal. I sent Leilani pictures of my own hair when I first got it done and said I wanted the same thing with a bit cooler tone and showed her another inspiration photo of the tone.

Critical: ProfessionalismThis place has THE WORST customer service! Trying to get a response from the owner or even my own hairstylist is merely impossible. I’ve been a customer for many years (from their first salon) and it’s gotten worse and worse throughout the years. I give it to them…as far as color, they’re good but their customer service skills and professionalism is garbage! It is evident that they are in dire need of some business classes that teach them the value of customer service.I had an appointment before the SIP took place and was never reached out to simply cancel or notify that the business was closing. I’ve reached out to the hair stylist and the owner about updates and have been completely ignored, not even an acknowledgment. They might not realize this, but that is not acceptable and extremely rude of them. A simple acknowledgement would suffice! They really need to work on how they treat people before they start losing other customers!This place has THE WORST customer service! Trying to get a response from the owner or even my own hairstylist is merely impossible. I’ve been a customer for many years (from their first salon) and it’s gotten worse and worse throughout the …More

This place has THE WORST customer service! Trying to get a response from the owner or even my own hairstylist is merely impossible. I’ve been a customer for many years (from their first salon) and it’s gotten worse and worse throughout the years. I give it to them…as far as color, they’re good but their customer service skills and professionalism is garbage! It is evident that they are in dire need of some business classes that teach them the value of customer service.

Critical: Professionalism, QualityWent in as a walk in to inquire about a 1st time future appointment and nobody acknowledged or even greeted me! Then when I spoke up if anyone can help me, a lady in the back rudely yells at me across the room “What do you need” I said “I don’t want to yell across the room” and walked out!!Terrible customer service, don’t waste your time!Went in as a walk in to inquire about a 1st time future appointment and nobody acknowledged or even greeted me! Then when I spoke up if anyone can help me, a lady in the back rudely yells at me across the room “What do you need” I said “I …More

Went in as a walk in to inquire about a 1st time future appointment and nobody acknowledged or even greeted me! Then when I spoke up if anyone can help me, a lady in the back rudely yells at me across the room “What do you need” I said “I don’t want to yell across the room” and walked out!!